OtterBox Defect?

ad2medina

macrumors newbie
Original poster
Jul 14, 2008
10
0
I got a OtterBox Defender for my ^ and when i took my phone out of it it had left like some residue around were the touch ID, and i have tried everything to get out and it still there, Alcohol, water , lint free rag , microfiber rag all and nothing , i called otterbox and they say that they recommend using alcohol.
 

Munitalp

macrumors 65816
Jul 17, 2007
1,172
7
I saw someone post on their Facebook about this too... seems their cases are having a lot of problems.
 

edlex

macrumors 68000
Apr 14, 2010
1,998
804
Miami
Lifeproof here I come! I was going to get the defender for my 6+ but after I heard about this it's a definite deal breaker. I guess it's a good thing they took so long.
 

gppittjk

macrumors regular
Sep 19, 2012
142
59
You are not alone. Someone else reported the same issue which is why I returned mine.
Yea that was my thread. I've gotten to the point that I'm fairly certain the "residue" is actually very fine microscratching. On mine, I am able to get the marks to disappear when the phone is totally clean, and for the most part they've worn to not being super evident even when dirty. But if the oil from my fingers collects around the touchID (which happens a lot given that it's a fingerprint sensor), I can still see the marks. Otterbox customer service was awful about it. I get that they don't extend a warranty to a non-Otterbox product, but they need to do something because the case is damaging phones. All they wanted to do was replace the case. No thanks.
 

Hype2k2

macrumors 6502
Jul 14, 2010
289
0
Houston, Texas
Lifeproof here I come! I was going to get the defender for my 6+ but after I heard about this it's a definite deal breaker. I guess it's a good thing they took so long.

Life proof is owned by Otterbox. I'd wait and see before jumping head first.
 

sim667

macrumors 65816
Dec 7, 2010
1,371
2,881
My housemates otterbox for his 5s had scratched all the edges of his phone when he took it out

I'd just stay away from otterbox tbh
 

oldcelt

macrumors 6502
Sep 28, 2011
329
18
UK
Returned my Otterbox as I noticed the residue, just after a very short time.
Am trying the Griffin.
 
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