Otterbox Defender iPhone 6 Defect?

Discussion in 'iPhone Accessories' started by rgusa8, Sep 19, 2014.

  1. rgusa8 macrumors member

    Dec 29, 2013
    Anyone else get one today? The volume buttons are super stiff and require a lot of force to actually gain a response. Also, is the headphone jack supposed to be accessible without moving the flaps? Cause I can see part of the hole, looks like it just barely clears the opening. And the flap itself for the jack is cut weird. Pics here:


  2. Munitalp macrumors 65816

    Jul 17, 2007
  3. 3rdiguy macrumors 65816


    Sep 17, 2012
    Do you have any more pics that show how thick the case is? Compared to boxy previous versions.
  4. gsugolfer macrumors 6502a


    Jul 11, 2010
    Georgia, USA
    We bought a Defender for my wife, and the screen protector is much worse quality than the 5/5s version.
  5. rgusa8 thread starter macrumors member

    Dec 29, 2013
    I removed the silicone skin to check out the shell, looks like it doesn't fit the phone snuggly, there's enough room that I can see some wiggle to the phone. And the bottom volume button barely makes clearance of the plastic. Very disappointed
  6. KAMB macrumors 6502

    Aug 22, 2013

    Guess OtterBox want give iPhone specs (assuming the had in the past) this time prior to the iPhone release and just "guessed" what the phones specs were going to be just to be the first to market.
  7. ozshadow macrumors regular

    Oct 29, 2011
    Is it made in the US?

    My first run Commuters were made in the US and had harder rubber. Once production finalized and shifted to China the rubber was much softer and more pliable.

    The fit on the first ones sucked.
  8. Rocko1 macrumors 68020


    Nov 3, 2011
    Where did you buy the case. Many fakes of this case.
  9. oldcelt macrumors 6502

    Sep 28, 2011
    Ordered defender as Lifeproof won't be out for a few weeks. It's due in the next couple of days. Ordered fro the Otterbox website (Europe). Will report back when it comes. Will sell on when I get lifeproof. Will send back if it's rubbish. I don't use this case all the time but need rugged case for when grandchildren play with phone. Most of the time it will be in my Joli slip case.
  10. KAMB macrumors 6502

    Aug 22, 2013
    I have the same issue with my case. Also the phone moves around in the case also. Sent an email to Otterbox and this was their reply;

    "Thanks for contacting OtterBox! OtterBox has received limited reports of slight device movement inside the Defender Series for Apple iPhone 6. Our internal testing continues to show that the fit is acceptable and device functionality and protection are not affected in these unique situations."

    Won't ever be buying an Otterbox case again. Very disappointed; they messed up with this case and aren't doing anything to fix it.
  11. 55test55 macrumors 6502

    Jun 16, 2009
    Wow, thats ****** customer service.
  12. Jinxers214 macrumors newbie


    Sep 18, 2015
    Wife got the case and volume/on off button were super hard to push to activate. Solution (if you don't want to buy another case) cut a thin strip off an old school pink eraser to fit in gaps of plastic, put cover back on and enjoy the ease!

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