Those who have read my previous threads know that me Mr.Android lover gave in and allowed my 13 year old to buy her mbp retina, as she saved up some money from gifts and going in to high school next year, this will be a good investment. Screen quality is great, lots of cool features to learn, and all is good. We bought the university grad office from best buy for $80 so can't go wrong.
Having our old hp motherboard go, and needing an everyday pc for home and business use, we bit the bullet and bought the same Oct 2013 refurb and got it today. Was very eager to get going and transfer my old files to it, installed Yosemite, and was in the process of also installing Office as the purchase is good for 2 mac's/pc's which is great. So I got home today after my wife was great to get things up and running partially until I took a look at the screen and boot up only to be totally shocked!! Either this was not a retina screen (which we paid for) or it was a lemon of a unit as the screen quality was the poorest I have ever seen, and upon boot up a bunch of spam popped up, along with a diagnostics page. After 3 hours on the phone with apple all they did for us was send out a new refurb, and credit us for a bit of our troubles. After talking to the worst CSR staff I have every come across I was very shocked with the service aspect of this call, as one reason we agreed to go Apple was because of this.
After a few more calls we finally spoke to some sort of Supervisor who was appalled by what we went through and she agreed to knock off the $150 on the refurb which she will try to send asap. Tried to wiggle more out of them but with no luck. We bought the Magic Mouse which I am not sure I am going to keep at that price, but will play around with it next couple of days and see if worthwhile.
Not a good first experience with service, and for some reason I think this is more of a Canadian issue than the U.S. as I haven't heard of similar issues..
Wish us luck with #2!!
Having our old hp motherboard go, and needing an everyday pc for home and business use, we bit the bullet and bought the same Oct 2013 refurb and got it today. Was very eager to get going and transfer my old files to it, installed Yosemite, and was in the process of also installing Office as the purchase is good for 2 mac's/pc's which is great. So I got home today after my wife was great to get things up and running partially until I took a look at the screen and boot up only to be totally shocked!! Either this was not a retina screen (which we paid for) or it was a lemon of a unit as the screen quality was the poorest I have ever seen, and upon boot up a bunch of spam popped up, along with a diagnostics page. After 3 hours on the phone with apple all they did for us was send out a new refurb, and credit us for a bit of our troubles. After talking to the worst CSR staff I have every come across I was very shocked with the service aspect of this call, as one reason we agreed to go Apple was because of this.
After a few more calls we finally spoke to some sort of Supervisor who was appalled by what we went through and she agreed to knock off the $150 on the refurb which she will try to send asap. Tried to wiggle more out of them but with no luck. We bought the Magic Mouse which I am not sure I am going to keep at that price, but will play around with it next couple of days and see if worthwhile.
Not a good first experience with service, and for some reason I think this is more of a Canadian issue than the U.S. as I haven't heard of similar issues..
Wish us luck with #2!!
