Out of Warranty Repairs

Discussion in 'iPhone' started by -Ray-, Oct 5, 2017.

  1. -Ray- macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #1
    My warranty expired about 2-3 weeks ago. Since then it has developed a problem where it loops on boot for several hours and then starts up normally. When it is on everything works but the phone app. It freezes the phone and forces a reboot where it gets stuck in the loop.

    I have tried numerous methods of recovery. DFU Mode, recovery mode, iOS 10, iOS 11, iOS 11 beta etc. I cannot figure out for the life of me how to fix it.

    FWIW I have had issues with the phone since I had it. I've brought it to apple once or twice for hissing and performance issues. Each time they just reset settings and sent me on my way.

    iPhone 7 AT&T 256GB

    My question is, does Apple make exceptions for out of warranty service?
     
  2. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    They might make an exception being that you're barely out of your warranty phase. But I would not wait or hesitate to contact them now about the situation. Mainly because time is likely Of the essence in your situation.
     
  3. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #3
    Since you first reported the issue while the phone was in warranty and they never fixed it you should be covered. Just be sure tell them that the problem is essentially the same as the last few times and it was never fixed. Good luck.
     
  4. akash.nu macrumors 68020

    akash.nu

    Joined:
    May 26, 2016
    #4
    Hold on, what did you do in the DFU mode? Did you clean reinstall the OS & still it happens?
     
  5. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #5
    Yes. It still happens. I believe it is hardware related.
     
  6. akash.nu macrumors 68020

    akash.nu

    Joined:
    May 26, 2016
    #6
    In that case you might get a replacement. Fingers crossed
     
  7. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    If you phone shows no external physical damage you got a very good chance to get it replaced, even out of warranty. Go in humble and be prepared to show them the problem.

    Make sure you back up before going!
     
  8. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #8
    I hope, but I seriously doubt it. I cant even get onto icloud or any related apple service because my 2fa is locked.
     
  9. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #9
    How do I find out exactly when my warranty expired?
     
  10. akash.nu macrumors 68020

    akash.nu

    Joined:
    May 26, 2016
    #10
    You should find it under your Apple account if the device is attached to your ID.
     
  11. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #11
    It doesnt give you the date of purchase though.
     
  12. usman39003 macrumors newbie

    Joined:
    Dec 8, 2014
    #12
    you can enter your IMEI or S/N on apple website for warranty.

    https://checkcoverage.apple.com/
     
  13. KGB7 macrumors 6502a

    KGB7

    Joined:
    Jun 15, 2017
    Location:
    Rockville, MD
    #13
    Call at&t since you got it through them.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #14
  15. FunkyTang macrumors 6502

    Joined:
    Sep 16, 2008
    #15
    You asked for it! Bend over!
     
  16. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #16
    Quick Update:

    I went to the Apple store after work and they did replace my device even though it was out of warranty. My warranty expired 11 days earlier. Initially my request was denied but kindly asking my tech to elevate it to a manager and explaining that I was in the store a month earlier for a possible related problem helped as they were able to cross reference with their records.

    Thanks Apple!
     
  17. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #17
    nice, and now you have a new 1 year warranty :D
     
  18. zhandri macrumors 6502

    Joined:
    Sep 4, 2012
    #18
    actually it's the remaining warranty of your phone or 90 days. whichever is longer. since his was out of warranty, he has 90 days warranty now

    from the apple website:
    A replacement part or Apple Product, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
     
  19. akash.nu macrumors 68020

    akash.nu

    Joined:
    May 26, 2016
  20. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #20
    It shows warrant expired when I check coverage.
     
  21. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #21
    Just keep your receipt. The person above pulled that from the Apple website.
     
  22. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #22
    Not.
    He has a 3 month warranty on the replacement.
    His original warranty has expired anyway.
    You dont get a full 1 year warranty for every replacement you get. Either the remaining warranty from the original device or 90 days. Whatever is greater.


     
  23. MacDevil7334 macrumors 6502a

    MacDevil7334

    Joined:
    Oct 15, 2011
    Location:
    Austin TX
    #23
    This is one of the reasons I keep coming back to Apple. Their service can’t be beat and they generally take care of their customers in situations like these. Glad it worked out for you!
     
  24. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #24
    It was addressed 1 post after that.
     
  25. Reno Raines macrumors 6502a

    Joined:
    Jul 19, 2015

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