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Reno Raines

macrumors 65816
Original poster
Jul 19, 2015
1,473
777
Just thought I would share this little anecdote. I had an Apple Watch series 0. I upgraded it to a series 1 last year and gave the old watch to my wife. Last week as she had it on and after working out her screen popped off. We called Apple support and they set up an appointment at a local Apple Store. She took it in on Tuesday of this week. They suspected the battery went bad and expanded. They sent it off for repair. Today, not even two days later, she got a replacement watch free of charge in the mail. I just found this whole experience to be amazing as Apple did not have to do anything for free as I bought the watch back in 2015. I just wanted to say thanks to Apple as we greatly appreciate what y’all did!
 

44267547

Cancelled
Jul 12, 2016
37,642
42,492
Just thought I would share this little anecdote. I had an Apple Watch series 0. I upgraded it to a series 1 last year and gave the old watch to my wife. Last week as she had it on and after working out her screen popped off. We called Apple support and they set up an appointment at a local Apple Store. She took it in on Tuesday of this week. They suspected the battery went bad and expanded. They sent it off for repair. Today, not even two days later, she got a replacement watch free of charge in the mail. I just found this whole experience to be amazing as Apple did not have to do anything for free as I bought the watch back in 2015. I just wanted to say thanks to Apple as we greatly appreciate what y’all did!

Actually, Apple has a three-year extended warranty for batteries that were swelling in the first generation Apple Watch. So they would have replaced this for her for free anyways, as its a policy that they have in place now due to the defect:

https://www.macrumors.com/2017/04/28/original-apple-watch-repairs-extended/amp/
 

oeagleo

macrumors 6502a
Feb 5, 2016
712
417
West Jordan, Utah
I think this is cool; Garmin still refuses to admit that the older Fenix series' had a problem with the cable connection on their watch, instead quietly upgrading the internals, and changing the actual connectors with gold colored pins.
 

Reno Raines

macrumors 65816
Original poster
Jul 19, 2015
1,473
777
Actually, Apple has a three-year extended warranty for batteries that were swelling in the first generation Apple Watch. So they would have replaced this for her for free anyways, as its a policy that they have in place now due to the defect:

https://www.macrumors.com/2017/04/28/original-apple-watch-repairs-extended/amp/


Well that is pretty cool. A three year warranty replacement for batteries to me is a nice treat thrown our way. I was totally prepared to pay for a new battery if that would have fixed the problem. Also to get a replacement sent that fast was another thing I was not expecting. Kudos to Apple for doing that. It being a series zero I figured we were just out of luck.
 
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matrix07

macrumors G3
Jun 24, 2010
8,226
4,893
Well that is pretty cool. A three year warranty replacement for batteries to me is a nice treat thrown our way. I was totally prepared to pay for a new battery if that would have fixed the problem. Also to get a replacement sent that fast was another thing I was not expecting. Kudos to Apple for doing that. It being a series zero I figured we were just out of luck.

I myself never have any issue dealing with Apple Support (knocks wood) be it’s hardware or software problem. I suspect that is because I never push them for free upgrade or free replacement or anything. I just deal with them the way I think is fair. If it’s my fault I’m prepared to take responsibility for it. So far I have never had to since Apple always go out of their way to do things right for me.
 
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