Outgoing Email not working

[bhigh8]

my Frontier.com email will not allow me to send outgoing email. says its rejected by server. for the life of me i cannot get it to work. never happend on my other iphone 5. i had a swap and cant get this one to work.

 

[bhigh8]

called apple and they dont seem to know what to do either. trying frontier but it works on my laptops and other things.

 

[takeshi74]

What are the email settings on your device? Have you verified that SMTP authentication is properly set up? Give us some details to work with.

 

[AAPLinc]

My AOL mail account (yes I still have my AOL screen name lol) does this ALL the time. And then I go on my computer and it sends fine. I'm gonna delete the account and reenter everything.

 

[bhigh8]

What are the email settings on your device? Have you verified that SMTP authentication is properly set up? Give us some details to work with.

Yes it is on SMTP. Have realized it only does this at work lately. Never on my home wifi. But earlier today it wasn't working on work wifi or LTE.

 

[verwon]

Let's try this again…

What settings are you using?

Have you gone into them and verified that all is correct?

 

[TomH TX]

This is usually indicative of either the username or password being wrong on the outbound smtp server settings.

 

[ScottW1]

Being able to send from home, but not from LTE or other wifi networks, usually means you are configured for an unsecured smtp port 25. Many ISPs still allow their customers to access smtp without authentication but only from a modem directly attached to the ISP's network. When you attempt this from LTE or another network, authentication fails.

Double-check with Frontier for correct settings. I believe you need to be using smtp.frontier.com, port 465, SSL encryption. Enter your full email address (including @frontier.com) for the userid, and enter your password.

 

[bhigh8]

Being able to send from home, but not from LTE or other wifi networks, usually means you are configured for an unsecured smtp port 25. Many ISPs still allow their customers to access smtp without authentication but only from a modem directly attached to the ISP's network. When you attempt this from LTE or another network, authentication fails.

Double-check with Frontier for correct settings. I believe you need to be using smtp.frontier.com, port 465, SSL encryption. Enter your full email address (including @frontier.com) for the userid, and enter your password.

I was on port 110. If I change to 465 and turn on ssl then it gives me a warning about pop3

 

[ScottW1]

I was on port 110. If I change to 465 and turn on ssl then it gives me a warning about pop3

Incoming should be pop3.frontier.com, port 995, SSL.
Outgoing should be smtp.frontier.com, port 465, SSL.

 

[bhigh8]

Incoming should be pop3.frontier.com, port 995, SSL.
Outgoing should be smtp.frontier.com, port 465, SSL.

so turn on SSL? when i turn it on, i get errors. at least for incoming. it says the pop server is not responding.

 

[bhigh8]

Incoming should be pop3.frontier.com, port 995, SSL.
Outgoing should be smtp.frontier.com, port 465, SSL.

turned the ports to these and now nothing works. outgoing or incoming. need to reset. it just keeps verifying and then gives an error message.

now i deleted an account and it says my pop3 password is incorrect. its the same.

 

[ScottW1]

turned the ports to these and now nothing works. outgoing or incoming. need to reset. it just keeps verifying and then gives an error message.

now i deleted an account and it says my pop3 password is incorrect. its the same.

Those servers/ports (with SSL) have worked for me in the past, and appear to still be correct per Frontier's web site. Either something has changed and Frontier has not updated their web site, or perhaps there is something amiss with your particular account?

At this point, I think your best course is to contact Frontier technical support and see if they can resolve the issue. Sorry I couldn't be of more help.

 

[bhigh8]

Those servers/ports (with SSL) have worked for me in the past, and appear to still be correct per Frontier's web site. Either something has changed and Frontier has not updated their web site, or perhaps there is something amiss with your particular account?

At this point, I think your best course is to contact Frontier technical support and see if they can resolve the issue. Sorry I couldn't be of more help.

thanks for your help. it works when im not at work. so i will call frontier when I'm at work and see if they can help.