Outlook 2011 Crashing

Discussion in 'Mac Apps and Mac App Store' started by Brown Trout, Apr 15, 2012.

  1. Brown Trout, Apr 15, 2012
    Last edited: Apr 15, 2012

    Brown Trout macrumors member

    Mar 6, 2011
    What is up with this? TIA for advice.

    Tried to move some PSTs from an HP today, none would show up the in the inbox. Reinstalled Outlook from the disc and now it's not starting at all: [edit: everything else in Office 2011 for tMac is fine: Word, Excel, PP]

    Process: Microsoft Outlook [342]
    Path: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    Identifier: com.microsoft.Outlook
    Version: 14.1.0 (14.1.0)
    Build Info: Unknown-110310~0
    Code Type: X86 (Native)
    Parent Process: launchd [88]

    Date/Time: 2012-04-15 16:24:14.490 -0400
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 621772 sec
    Crashes Since Last Report: 14
    Per-App Crashes Since Last Report: 14
    Anonymous UUID: 6F1ECDB5-A398-4E3A-8867-09C0B0C8A24C

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    Symbol not found: __ZN14PreferenceKeys46kUseEmailToDoRecipientEncryptionCertsLookUpKeyE
    Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OutlookCore.framework/Versions/14/OutlookCore
    in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

    //edit: I dragged the docs/microsoft user data/ folder to the trash and reinstalled again and now it and the other parts of Office are fine.

    But what about psts? Still can't export from the HP to a stick, import and get them to show up in the inbox and none are older than Office 2007.
  2. miles01110 macrumors Core


    Jul 24, 2006
    The Ivory Tower (I'm not coming down)
    How are you attempting to get the PST files to show up in the inbox? IIRC you have to do File > Open instead of double clicking or dragging...
  3. charlieegan3 macrumors 68020


    Feb 16, 2012
    i think a service pack just came out, might want to try that.
  4. Brown Trout thread starter macrumors member

    Mar 6, 2011
    I don't have a file>open option on the menu bar. I tried exporting everything in my personal folders and also just the inbox, no subfolders. The imported folders show up on the left below the standard ones.

    When importing from the stick, the window pops up and ticks off all the subfolders and closes, so the messages are there somewhere.


    Yes, I did that also. I then re-imported but it didn't make any difference.
  5. Brown Trout thread starter macrumors member

    Mar 6, 2011

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