Outlook 2011 for MAC

[CarlXero]

Hi there

We have several users who use outlook for MAC 2011 without any issues, however I have this one user who for some unknown reason the search will not work for her, no matter what word we search on it comes up no results found.

I have tried to reindex have tried to blow away the spotlight config file and start fresh but to no avail.

The weird thing is the same behaviour exists when I have her log on to another mac!

Help needed
Regards Carl

 

[wambo]

I'm no exchange expert but how is your mail system setup.

Do you have an exchange server or is it over SMTP/POP3?

Could it be permissions? And if you log in onto her machine can you use the search function?

It might be worth deleting her account and re-creating her a new one.

I know permissions sounds stupid but worth a try.

 

[CarlXero]

Hi Wambo

Thanks for the response.

We use Exchange via RPC over HTTP, so an external hosted exchange solution.

If I log into her machine as me my inbox can search fine, what I don't understand is now I have had her log into a new mac meaning a new local account and her mailbox exhibits this same behaviour. What gives?

Have asked our hosted exchange guys, if there is anything abnormal about her mailstore, but I cannot see this leading to much.

 

[wambo]

Hi there,

Did you manage to get this resolved?

I'd try deleting her accounts and adding her all again from fresh.

Maybe try creating her a new user accuont before hand, say instead of the format 'FirstnameLastName' user 'LastnameFirstName' if you know what I mean?

Its a very strange issue.