Outlook 2011 keeps showing welcome screen

Discussion in 'Mac Apps and Mac App Store' started by mdecou, Oct 6, 2012.

  1. mdecou macrumors newbie

    Oct 6, 2012
    I have just installed Office 2011 on a new Macbook Air, and Office continually shows the "Welcome to Outloo 2011" screen whenever the Outlook app is started. I have added an Exchange account, and it still shows.

    In addition, every time I start the program, my inbox is sorted by Conversation. I have changed to "date received" and I have tried to save that as the default view, but it always reverts at the next start of the app.

    This being installed on a brand-new installation of Mountail Lion.

    Anyone see this before?
  2. iThinksimple macrumors member


    Sep 24, 2012
    i'm not Outlook 2011 user, but there's no option for disable 'welcome screen' ?
    i've installed some app that have 'welcome screen' and also have option to disable it, like a little checkbox at the bottom welcome screen
  3. DoctorCrap macrumors regular


    Oct 6, 2012
    Penang, Malaysia
    Use Mail

    If you could, do not use Microsoft Outlook. I used it before and I got all these pointless errors. Try using Mail, similar functions to Microsoft Outlook and is much easier to handle and more user-friendly.
  4. dianeoforegon macrumors 6502a


    Apr 26, 2011
    Try testing in a new Identity. No need to do any setup. Open and close the new Identity to see if the problems exists.

    How to create a new Identity or switch to a new Identity in Outlook 2011

    If this fails, testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.


    Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching.

    Drag Outlook from Applications to the Dock to open. Do the same test.

    Do you still see the issue?

    If yes, then the problem is with your base files.
    If no, then the problem is in your User's folder.

    If the problem is in your User's folder and it's not your Identity then most likely it's a corrupt .plst file in your User's Library/Preferences. Try deleting this file then log out/in and test.

  5. pagrey macrumors newbie

    Oct 24, 2012


    Did you get any further with this issue?

    I've just hit exactly the same problem after also doing a clean Mountain Lion install.
  6. mcmillanb macrumors newbie

    Nov 2, 2012
    Found a fix

    I hit this issue as well and it was driving me crazy. I wish I could claim the credit for the fix but it was a colleague at work that helped:


    open finder, click on go > go to folder and type ~/Library/Preferences

    close all applications

    Move all files that are similar to com.microsoft.outlook.blah…. to your desktop


    log back in and open outlook


    The welcome screen poped up for me when I opened outlook the first time, I just pressed continue and then closed outlook again. When I reopened it, the pop up was gone.

    Worked for me. Hope that helps.
  7. dianeoforegon macrumors 6502a


    Apr 26, 2011
    Some Welcome screens are partly off screen and users aren't seeing the Continue button. Move the window or resize display to see window.
  8. snadowitz macrumors newbie

    Sep 29, 2008
    This worked for me - brilliant. The ONLY thing that spoils my MAC is that I have to run this ****** Microsoft wanko software on it - MS Office is the ONLY program that ever hangs or crashes. Total and utter rubbish.

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