Outlook 2011; mail was sent but not in 'sent items'

Discussion in 'Mac Apps and Mac App Store' started by Dal123, Apr 18, 2012.

  1. Dal123 macrumors 6502a

    Dal123

    Joined:
    Oct 23, 2008
    Location:
    England
    #1
    Using Outlook 2011, running on 10.7.3 (lion) my email was sent but not in 'sent items'.

    I spoke with client today and they received the document. However it is not in my sent items:confused:. Anyone got any ideas?
     
  2. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    How is your email configured (IMAP, POP or Exchange) and who is the provider?
     
  3. Dal123 thread starter macrumors 6502a

    Dal123

    Joined:
    Oct 23, 2008
    Location:
    England
    #3
    IMAP, and don't really want to post online who my provider is for security reasons :(.

    I don't understand why some that are sent are staying in the sent folder and others are just disapeering??
     
  4. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    What is your sent folder setting for that account?
     
  5. Dal123 thread starter macrumors 6502a

    Dal123

    Joined:
    Oct 23, 2008
    Location:
    England
    #5
    Not sure, how do I find out, thanks.
     
  6. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #6
    To shorten this thread go to Preferences>Accounts and let us know your settings (you can change the info in the blanks to something generic like "dal123@dal123.com" for privacy).

    Be sure to include everything that's in "more options" and "advanced".
     
  7. Dal123 thread starter macrumors 6502a

    Dal123

    Joined:
    Oct 23, 2008
    Location:
    England
    #7
    Thanks Brian, very kind of you to offer with this. I cannot post this sort of stuff online; it's too risky.
    Many thanks again. I'll take it somewhere and get them to sort it out when I'm not so busy. It just seems to be happening intermittently.
     

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