Outlook 2011 Problem - PLEASE HELP

Discussion in 'Mac Apps and Mac App Store' started by bradk11098, Nov 8, 2013.

  1. bradk11098 macrumors newbie

    Nov 8, 2013
    If this is the wrong place to post this, I apologize. I'm kind of desperate.

    I use Outlook 2011 for Mac. Yesterday morning, when I sat down at my computer, I got a "need to rebuild database" alert. This has happened 3 other times in 18 months so I didn't think too much of it. My outlook file is about 31 gigs and it took quite a while to rebuild. When the rebuild was finished, I opened outlook and everything was gone-- all my folders, emails, etc.

    I called Apple because I have customer care. They sent me to Microsoft which was worthless; their attitude was downright flippant. I advised Microsoft that I have Time Machine. They said it 'could' work if I restored from an earlier point.

    I went back two weeks, restored the identity and am now waiting for it to get past Step 3 of 5 (Copying records to new database). This will likely take hours.

    At any rate, when I look on the "all my files" window, I can see my emails immediately prior to the event. They appear to be residing on my hard drive independent of the database.

    Question: is there any other third party program that can read the individual emails? Does anybody have any suggestions about what to do other than the Time Machine restore and re-processing the identity?

    Again, sorry if this in the wrong place. I need help.
  2. dianeoforegon macrumors 6502a


    Apr 26, 2011

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