Outlook 2016 crashes upon startup

[6kings]

I've been running Outlook since release last year. I have just upgraded the remaining apps to 15.11.2 and now Outlook crashes within 5 seconds of opening.

How to I completely uninstall 15.11.2 (apart from database) and start over ?
Any other suggestions appreciated!

 

[sonamo]

I've been running Outlook since release last year. I have just upgraded the remaining apps to 15.11.2 and now Outlook crashes within 5 seconds of opening.

How to I completely uninstall 15.11.2 (apart from database) and start over ?
Any other suggestions appreciated!

Move the database (probably ~/Documents/Microsoft User Data if it's the same as outlook 2011) and launch Outlook 2016 then see what happens

 

[chrfr]

Move the database (probably ~/Documents/Microsoft User Data if it's the same as outlook 2011) and launch Outlook 2016 then see what happens

It's not the same as 2011. The database is now a bunch of files in ~/Library/Group Containers/XXXXXX.Office.

 

[sonamo]

It's not the same as 2011. The database is now a bunch of files in ~/Library/Group Containers/XXXXXX.Office.

Not sure how the database works if you can just move it or anything. OP, just make a new user account and see if Outlook launches there... if it does then it's probably a bad database and you are better off just deleting it and downloading your email again.

Unfortunately it looks like this upgrade removed their database repair utility for Outlook

 

[chrfr]

Unfortunately it looks like this upgrade removed their database repair utility for Outlook

Outlook 2016 doesn't use a monolithic database file anymore, so it's likely unnecessary for anything to be repaired.

 

[6kings]

After hours of troubleshooting I've finally found the bug.
It is my 3 IMAP Rackspace accounts. I deleted them and Outlook runs - seems to be when it tries connecting to the account Outlook crashes and I have to force quit (didn't crash when working offline). Soon as I add one Rackspace account and it syncs, Outlook stops responding.

My settings are are nothing special - just a port override to 143/465 and SSL. Problem is, these Rackspace accounts are my business accounts so I'm stuck. They were running fine until 15.11.2

 

[HDJulie]

Outlook starts for me but hangs after a short while. I saw the issue for you & while I don't use IMAP (I use POP), I do have port overrides & SSL. I'm thinking it's the SSL.

 

[6kings]

I have been in touch with Rackspace and they are aware of the issue. They don't support 15.11 so can't help and don't know when they will.
So be warned if you are a Rackspace user!