Outlook for Mac 2011 setup issue

Discussion in 'Mac Apps and Mac App Store' started by collectivesoul, Apr 25, 2014.

  1. collectivesoul macrumors newbie

    Apr 25, 2014
    Hi, in our Enterprise environment, we have a new mac with Mavericks version 10.9.2 and Office for Mac 14.4.1. When setting up outlook, we are trying to connect to a mailbox on exchange server 2007. We put in the EWS details in the server field since our autodiscover function is not functioning. But still it doesn't work. There are no errors, no popups. We turned on the logging and in the logs, it says a error of -3259. We are stuck and Any help will be really appreciated.
  2. campyguy macrumors 68040

    Mar 21, 2014
    Portland / Seattle
    AFAIK, Error Code -3259 is the result of EWS's "Outlook Exchange Auto Configure" not working as intended or at all. There are likely issues between the server and the client, but you guy knew that already! If you're positive all of your entered settings are correct, there's one more item to check that's been a bug in Outlook for a couple of years. I'm not clear on whether "autodiscover" on your end is disabled or just not functioning as intended, but read on...

    On a related matter, there were layout bugs in Excel 2008 that I found that existed for some time until a bug fix was finally issued - they called the bug fix "Excel 2011" and it wasn't a free bug fix. :mad: My point here is that I know that there was an autodiscovery bug in Outlook 14.1.3 when connecting to Exchange 2007, and I doubt it's been fixed given MS's sloth-like history for non-security bug fixes in Mac Office apps.

    The workaround: Open up the Mac's Date & Time System Preference. Open up Outlook and open up it's Preferences Pane (see the image). Change the Mac's Time Zone (uncheck "Set date and time automatically") to the same Default time zone as that found in Outlook - ideally, to the same time zone you're in at the time. I had to deal with this some 3 years ago.

    Once the time zone in the Mac's System Preferences matched that in Outlook, autodiscover was able to pull the settings correctly for our mailboxes and connect to download mail/calendars/contacts and access our GAL.

    Attached Files:

  3. BrianBaughn macrumors 603


    Feb 13, 2011
    Baltimore, Maryland
    If campyguy's suggestion doesn't work: In what way are you filling in the settings for "Username" and "Server"?
  4. Gaven macrumors member

    Jun 12, 2011
    There are problems where my mail on iPhone will come faster than my Outlook, how to resolve this issue?
  5. dianeoforegon macrumors 6502a


    Apr 26, 2011
    Microsoft’s Exchange Server Remote Connectivity Analyzer is a free web-based tool that assists Exchange administrators with the testing and configuration of their external Exchange-based services. For example, it can assist in troubleshooting Autodiscover settings used by Entourage, Web Services Edition, or Outlook for Mac, which use the Exchange Web Services protocol.


    Exchange Autodiscover workaround for Advanced Settings | OfficeforMacHelp.com


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