Outlook hangs when creating account

[larsmartin]

I just intstalled Office 2011 for my new macbook pro retina. Everything works fine but outlook. It starts up and things seem normal until I try to create a regular imap account. Then the account window just hangs! The regular outlook window still works, and I just can't figure out why this is happening.
I reinstalled Office 2 times already, with (of course) a complete uninstall first.

Any ideas guys?

 

[MisterMe]

Without telling us something about the nature of the problematic account, there is nothing that can be done. For example:

1. Is this an Exchange account?
2. If so, then are you trying to create the account while logged-in from an outside domain?
3. Is it Gmail, Live/Hotmail, Yahoo!, or some other webmail service?
4. Is the account POP3, IMAP, or some other protocol?

Help us help you.

 

[larsmartin]

It's an imap account from Gmail.

 

[MisterMe]

I will leave aside the fact that the only reason to ever use Outlook 2011 or Entourage, its previous name, is to handle an Exchange account. It sounds like you are not using the proper settings for your Gmail account. First, you need to ensure that IMAP is enabled on the Gmail.com settings webpage. You also need to ensure that you are using the proper settings for a standalone email client.

 

[larsmartin]

I have used Outlook for years so I'm pretty sure I have the right settings. I don't even get as far as to choose my gmail account because outlook hangs when i press the "add account" button...

 

[Surfin10]

I just intstalled Office 2011 for my new macbook pro retina. Everything works fine but outlook. It starts up and things seem normal until I try to create a regular imap account. Then the account window just hangs! The regular outlook window still works, and I just can't figure out why this is happening.
I reinstalled Office 2 times already, with (of course) a complete uninstall first.

Any ideas guys?

It's not you - I have the same problem when I try to add any accounts. I don't NEED to use Outlook, I just have all my emails from 4 different accounts archived this way. Guess I'm going to move to the new Mail app for now

Have you figured out anything yet?

 

[MisterMe]

I have used Outlook for years so I'm pretty sure I have the right settings. I don't even get as far as to choose my gmail account because outlook hangs when i press the "add account" button...

Um-m-m-m-m, no. Outlook 2011 is not the Outlook that you used for years. Outlook 2011 is the new name for Entourage, a Mac-only communications client from Microsoft. When Microsoft changed the client's name, it added some Outlook-compatibility features.

The way that you know that you have the correct settings is not to be "pretty sure" based on your experience with a Windows application with a similar name. If your settings match the setting that I gave you, then you will be more than "pretty sure."

 

[Surfin10]

Um-m-m-m-m, no. Outlook 2011 is not the Outlook that you used for years. Outlook 2011 is the new name for Entourage, a Mac-only communications client from Microsoft. When Microsoft changed the client's name, it added some Outlook-compatibility features.

The way that you know that you have the correct settings is not to be "pretty sure" based on your experience with a Windows application with a similar name. If your settings match the setting that I gave you, then you will be more than "pretty sure."

Uh, I think the OP's issue has nothing to do with the setting on the email account. It seems like a software glitch on Outlook 2011 on the rMBP. Judging by the description given, I have the same exact problem... When Outlook 2011 is open, with 0 accounts, trying to set-up an account is impossible as it just hangs or 'stops working'. The type of email account that you're trying to add is completely irrelevant as you can't access the menu to add any accounts.

This is the process, it happens every time ...
Open Outlook 2011 -> Preferences -> Accounts -> Click the 'Plus' sign and then "email...".
Nothing happens (I have waited 30+ minutes), can't close Outlook by quitting, it must be forced quit.

I also just got a rMBP and never had this issue before on Outlook 2011. If someone else could could confirm this, it would be great.

I found this forum trying to see if there is a solution to the issue, but I've found nothing yet. I have since moved to the Mail app, as this is prob. not high on MS's bug list :/

 

[larsmartin]

Uh, I think the OP's issue has nothing to do with the setting on the email account. It seems like a software glitch on Outlook 2011 on the rMBP. Judging by the description given, I have the same exact problem... When Outlook 2011 is open, with 0 accounts, trying to set-up an account is impossible as it just hangs or 'stops working'. The type of email account that you're trying to add is completely irrelevant as you can't access the menu to add any accounts.

This is the process, it happens every time ...
Open Outlook 2011 -> Preferences -> Accounts -> Click the 'Plus' sign and then "email...".
Nothing happens (I have waited 30+ minutes), can't close Outlook by quitting, it must be forced quit.

I also just got a rMBP and never had this issue before on Outlook 2011. If someone else could could confirm this, it would be great.

I found this forum trying to see if there is a solution to the issue, but I've found nothing yet. I have since moved to the Mail app, as this is prob. not high on MS's bug list :/

Yep, that's exactly what happens, thank you for helping me clear that up! I haven't figured out anything yet, and I have tried pretty much everything. Let me know if you figure things out!

 

[Surfin10]

Yep, that's exactly what happens, thank you for helping me clear that up! I haven't figured out anything yet, and I have tried pretty much everything. Let me know if you figure things out!

Think I figured it out...

Are you running Outlook on version 14.1? If so, you need to update to 14.2.3.
(You can check by opening Outlook -> "About Outlook" and see the Version Number)
To update, open Outlook and click Help -> Check for Updates. When I did this, it found a "Bug Reporting Tool" and the update to 14.2.3.

Once I did the update, I can now add accounts!


This whole thing is odd though... I always run updates before using applications, and that's what I did before trying to use Office. It must have been an extra update that was found once I shut down my computer.
Anyways, let me know if that worked for you!

 

[Boxsterfeet]

Well done - that's been bugging me (ha ha !) for a few days since my MBPr arrived. Downloading the update now.

 

[larsmartin]

Think I figured it out...

Are you running Outlook on version 14.1? If so, you need to update to 14.2.3.
(You can check by opening Outlook -> "About Outlook" and see the Version Number)
To update, open Outlook and click Help -> Check for Updates. When I did this, it found a "Bug Reporting Tool" and the update to 14.2.3.

Once I did the update, I can now add accounts!


This whole thing is odd though... I always run updates before using applications, and that's what I did before trying to use Office. It must have been an extra update that was found once I shut down my computer.
Anyways, let me know if that worked for you!

Yes! Works for me also! Thank you Surfin 10

 

[bwrlane]

Uh, I think the OP's issue has nothing to do with the setting on the email account. It seems like a software glitch on Outlook 2011 on the rMBP. Judging by the description given, I have the same exact problem... When Outlook 2011 is open, with 0 accounts, trying to set-up an account is impossible as it just hangs or 'stops working'. The type of email account that you're trying to add is completely irrelevant as you can't access the menu to add any accounts.

This is the process, it happens every time ...
Open Outlook 2011 -> Preferences -> Accounts -> Click the 'Plus' sign and then "email...".
Nothing happens (I have waited 30+ minutes), can't close Outlook by quitting, it must be forced quit.

I also just got a rMBP and never had this issue before on Outlook 2011. If someone else could could confirm this, it would be great.

I found this forum trying to see if there is a solution to the issue, but I've found nothing yet. I have since moved to the Mail app, as this is prob. not high on MS's bug list :/

Just registered, first post, got my rMBP today. Searched the web for this issue and wanted to report that I have the exact same problem. It sounds like a software glitch, an incompatibility between Outlook 2011 and the rMBP. Hope it gets fixed soon.

When I try to add an account, the Add Account window hangs. However, Outlook itself still appears functional - I can open menus etc. It will not quit though and must be forced quit.

 

[Surfin10]

Just registered, first post, got my rMBP today. Searched the web for this issue and wanted to report that I have the exact same problem....

Hey bwrlane and welcome,
Check out my post a couple above...

Think I figured it out...

Are you running Outlook on version 14.1? If so, you need to update to 14.2.3.
(You can check by opening Outlook -> "About Outlook" and see the Version Number)
To update, open Outlook and click Help -> Check for Updates. When I did this, it found a "Bug Reporting Tool" and the update to 14.2.3.

Once I did the update, I can now add accounts!


This whole thing is odd though... I always run updates before using applications, and that's what I did before trying to use Office. It must have been an extra update that was found once I shut down my computer.
Anyways, let me know if that worked for you!

 

[dianeoforegon]

Outlook for Mac on rMBP

I just intstalled Office 2011 for my new macbook pro retina.

How do the Office 2011 applications look on the retina display? We're seeing lots of complaints on the forums.

I reinstalled Office 2 times already, with (of course) a complete uninstall first.

FWIW, reinstalling Office rarely fixes issues like this.

 

[Surfin10]

How do the Office 2011 applications look on the retina display? We're seeing lots of complaints on the forums.

I find that Excel, Outlook and PP look 'OK'. Not very good when compared to the 'Retina Enhanced' apps. But usable. Word, on the other hand, looks pretty bad...

I did this solution to trick Word in to displaying Retina quality text.
(http://imgur.com/a/0P5KY)

Although, it seems rather buggy.

 

[dianeoforegon]

I find that Excel, Outlook and PP look 'OK'. Not very good when compared to the 'Retina Enhanced' apps. But usable. Word, on the other hand, looks pretty bad...

I did this solution to trick Word in to displaying Retina quality text.
(http://imgur.com/a/0P5KY)

Although, it seems rather buggy.

You might find that updating Office will fail when you modify an app. I would replace with the original before updating then modify the new version.

I also encourage you to send Microsoft feedback. http://www.microsoft.com/mac/product-feedback

Thanks for your feedback here.

 

[Bonalexander]

Thank you so much!

I have been trying to find a post that was actually helpful regarding my Accounts window freezing when I tried to add a new (Imap) Email account in Outlook. You guys are saints! I am now back up and running with ease.

 

[Ken Slalom]

Think I figured it out...

Are you running Outlook on version 14.1? If so, you need to update to 14.2.3.
(You can check by opening Outlook -> "About Outlook" and see the Version Number)
To update, open Outlook and click Help -> Check for Updates. When I did this, it found a "Bug Reporting Tool" and the update to 14.2.3.

Once I did the update, I can now add accounts!


This whole thing is odd though... I always run updates before using applications, and that's what I did before trying to use Office. It must have been an extra update that was found once I shut down my computer.
Anyways, let me know if that worked for you!

Thanks Surfin10, exactly the right diagnosis and solution. That would have taken me a long time to find on my own. (Entourage - No wonder it looks nothing like MS Outlook).

 

[RSBZ]

Outlook 2011 create new account window is still hanging

I have the latest version (14.4.3) and I am having the same issue. The window to add an account comes up, but it is blank. I have to shut down Outlook and then restart. Any hints, suggestions or solutions?

 

[BrianBaughn]

I have the latest version (14.4.3) and I am having the same issue. The window to add an account comes up, but it is blank. I have to shut down Outlook and then restart. Any hints, suggestions or solutions?

What have you tried? Disconnecting extra devices attached to computer? Starting up in Safe Mode?

 

[RSBZ]

What have you tried? Disconnecting extra devices attached to computer? Starting up in Safe Mode?

Brian
I have not tried the safe mode route. Not sure what that would do. Tried with nothing connected to it, same issue. I run OSX 10.9.4 btw

 

[BrianBaughn]

Brian
I have not tried the safe mode route. Not sure what that would do. Tried with nothing connected to it, same issue. I run OSX 10.9.4 btw

Sort of a standard procedure thing. Next would be to create a new Mac user account and see if you can add the email account to Outlook in that. Success would indicate some sort of problem specific to your Mac user account.

 

[freddyr0]

Retina Problem

This is a pretty simple problem that has no solution, only updating your App is the solution. It has to do with Outlook not being retina ready, there's a bug when trying to display the window to add the account, that's it. Btw...Outlook does not hang...when you hit to add the account...just hit ESC and you'll be out of the invisible window and back to the beginning...in fact...right after you hit Add account...and it "freezes" if you type some random stuff and hit enter the window will act...meaning it is actually there you just can't see it.

 

[leverlock]

Works

Think I figured it out...

Are you running Outlook on version 14.1? If so, you need to update to 14.2.3.
(You can check by opening Outlook -> "About Outlook" and see the Version Number)
To update, open Outlook and click Help -> Check for Updates. When I did this, it found a "Bug Reporting Tool" and the update to 14.2.3.

Once I did the update, I can now add accounts!


This whole thing is odd though... I always run updates before using applications, and that's what I did before trying to use Office. It must have been an extra update that was found once I shut down my computer.
Anyways, let me know if that worked for you!

Thanks for helping, i have had the same issue and this worked for me.