Outlook Identity still 10 GB after archiving

[Stick7799]

Hi, I'm new to Macs. I have a client with a 10 GB Outlook identity and he wanted to make it smaller so I archived 9500 items from inbox (now only 5000 items remain) and 5900 from sent (now only 4000 remain).

I thought this would make the identity smaller but even after reboot it still says 10 GBs. Is this by design?

Please let me know, thanks.
~Stick

 

[irnchriz]

Hi, I'm new to Macs. I have a client with a 10 GB Outlook identity and he wanted to make it smaller so I archived 9500 items from inbox (now only 5000 items remain) and 5900 from sent (now only 4000 remain).

I thought this would make the identity smaller but even after reboot it still says 10 GBs. Is this by design?

Please let me know, thanks.
~Stick

Hold the option key down when opening outlook to rebuild your database.

 

[Stick7799]

Thanks but I know how to rebuild an identity. My question is should the identity be smaller after archiving more than half the messages.

 

[irnchriz]

Afaik you need to rebuild it to reclaim the space created by dumping out to an archive, assuming the archive isn't local.

 

[Stick7799]

I no longer have access to this client's machine but I'll try that on the next one, thanks.