Outlook Mac 2011 CRASH and unable to access accounts

Discussion in 'Mac Apps and Mac App Store' started by wether77, Mar 3, 2014.

  1. wether77 macrumors newbie

    Joined:
    Mar 3, 2014
    #1
    does anyone have experience with this?

    Outlook Mac crashing constantly, database rebuilt repeatedly, but can make it work.

    One day, after it hanging repeatedly and trying to access email addresses and saying there are errors (prompt to enter password over and over) i am going in to delete EVERY email address except the most crucial when it crashes, tells me it has 'recovered' my primary email address, and will not let me in to access the accounts. if i click accounts under preferences, or via the the toolbar, it either does nothing (former) or opens a white screen (latter) -- no way to delete email accounts, re-configure existing, etc.

    rebuilt database multiple times, clean installed Office Mac 2011 - stil nothing.

    Terrible.
     
  2. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #2
    Rebuilding often does nothing but allow you to recover your data. I suggest you create a new Identity and enter your accounts. If everything works as expected, see this link on how to move your data to the new Identity.

    How to move your data to a new Identity

    Make sure you are updated to 14.3.9
     

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