Outlook Ribbon Bar Question

[jon08]

Let me borrow this thread real quick. I was wondering if anyone could tell me why does the ribbon part of the Reply window get grayed-out when replying to the same person for the 2nd time?

It seems to work fine when replying to a unique e-mail for the first time, but upon receiving reply from that person and replying to that 2nd e-mail of his, most of the ribbon icons get grayed-out. Why??

I've attached two screenshots for your reference - the first one with non-grayed-out icons, and the second one with greyed-out ones.

 

[netnothing]

Let me borrow this thread real quick. I was wondering if anyone could tell me why does the ribbon part of the Reply window get grayed-out when replying to the same person for the 2nd time?

It seems to work fine when replying to a unique e-mail for the first time, but upon receiving reply from that person and replying to that 2nd e-mail of his, most of the ribbon icons get grayed-out. Why??

I've attached two screenshots for your reference - the first one with non-grayed-out icons, and the second one with greyed-out ones.

Don't have Outlook 2011 yet, but is the email you got back a Plain-text email instead of HTML? That's what happened in Entourage. If it's plain text those options aren't available.

In Entourage, you can click Format -> HTML to switch the email. Not sure if this is still there in 2011.

-Kevin

 

[jon08]

Don't have Outlook 2011 yet, but is the email you got back a Plain-text email instead of HTML? That's what happened in Entourage. If it's plain text those options aren't available.

In Entourage, you can click Format -> HTML to switch the email. Not sure if this is still there in 2011.

-Kevin

Thanks, I think I fixed it by disabling the option "When replying or forwarding, use the format of the original message"...