Let me borrow this thread real quick. I was wondering if anyone could tell me why does the ribbon part of the Reply window get grayed-out when replying to the same person for the 2nd time? It seems to work fine when replying to a unique e-mail for the first time, but upon receiving reply from that person and replying to that 2nd e-mail of his, most of the ribbon icons get grayed-out. Why?? I've attached two screenshots for your reference - the first one with non-grayed-out icons, and the second one with greyed-out ones.