Outlook Ribbon Bar Question

Discussion in 'Mac Apps and Mac App Store' started by jon08, Oct 25, 2010.

  1. jon08 macrumors 65816

    Joined:
    Nov 14, 2008
    #1
    Let me borrow this thread real quick. I was wondering if anyone could tell me why does the ribbon part of the Reply window get grayed-out when replying to the same person for the 2nd time?

    It seems to work fine when replying to a unique e-mail for the first time, but upon receiving reply from that person and replying to that 2nd e-mail of his, most of the ribbon icons get grayed-out. Why??

    I've attached two screenshots for your reference - the first one with non-grayed-out icons, and the second one with greyed-out ones.
     

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  2. netnothing macrumors 68040

    netnothing

    Joined:
    Mar 13, 2007
    Location:
    NH
    #2
    Don't have Outlook 2011 yet, but is the email you got back a Plain-text email instead of HTML? That's what happened in Entourage. If it's plain text those options aren't available.

    In Entourage, you can click Format -> HTML to switch the email. Not sure if this is still there in 2011.

    -Kevin
     
  3. jon08 thread starter macrumors 65816

    Joined:
    Nov 14, 2008
    #3
    Thanks, I think I fixed it by disabling the option "When replying or forwarding, use the format of the original message"...
     

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