Outsourced Workers Cannot Say Vista

[lexus]

Microsoft's call center workers in India are unable to say Vista prompting MS to get special speech therapists to train them prior to Vista's launch.

This just highlights the reason why Apple do not outsource.

 

[AvSRoCkCO1067]

Microsoft's call center workers in India are unable to say Vista prompting MS to get special speech therapists to train them prior to Vista's launch.

This just highlights the reason why Apple do not outsource.

link? 😕

 

[xsedrinam]

You obviously haven't called AppleCare in the past 6 months, then.

 

[beatsme]

Microsoft's call center workers in India are unable to say Vista prompting MS to get special speech therapists to train them prior to Vista's launch.

This just highlights the reason why Apple do not outsource.

I had heard that outsourcing is a dying trend, and that some businesses are bringing those jobs back to the US...too many customer complaints, too much hassle with logistics, etc.

Just what I had heard. Can anyone verify?

 

[Sesshi]

It's an interesting development. Some call-centre jobs are coming back to the respective countries because many firms in India are now turning away first-level call-centre work. In many situations it's been presented by the companies as 'bringing support back home' but in reality, these days it's increasingly because the Indian call centre outsourcing companies are turning away basic call-centre work in favour of more advisory services (financial advice, insurance advice, second-line tech support, etc). They may have Indian accents which is compounded in unintelligibility by the occasionally bad phone lines, but the average call-centre worker in India is usually better educated than the equivalent worker in Europe or the US - so they're starting to take more advantage of that.

In the near future, you might end up talking to someone in Nebraka for first-line support, and when it's past their area of expertise, you might just get an Indian voice next on the line.

Nevertheless, Indian English speakers who're of a normal level can pronounce Vista to an understandable level just fine. Whoever came up with this piece of news is a moron.

 

[bigandy]

Whoever came up with this piece of news is a moron.

agreed. 🙄

 

[beatsme]

It's an interesting development. Some call-centre jobs are coming back to the respective countries because many firms in India are now turning away first-level call-centre work. In many situations it's been presented by the companies as 'bringing support back home' but in reality, these days it's increasingly because the Indian call centre outsourcing companies are turning away basic call-centre work in favour of more advisory services (financial advice, insurance advice, second-line tech support, etc). They may have Indian accents which is compounded in unintelligibility by the occasionally bad phone lines, but the average call-centre worker in India is usually better educated than the equivalent worker in Europe or the US - so they're starting to take more advantage of that.

In the near future, you might end up talking to someone in Nebraka for first-line support, and when it's past their area of expertise, you might just get an Indian voice next on the line.

Nevertheless, Indian English speakers who're of a normal level can pronounce Vista to an understandable level just fine. Whoever came up with this piece of news is a moron.

http://www.indiaonestop.com/export-electricity.htm
this was interesting, I thought. I wonder if the Indian economy will face the kind of power shortages/rolling blackouts that hit California a few years back. If so, it would seem to make having a support center there a bit of a risky proposition.

 

[Atlasland]

Whoever came up with this piece of news is a moron.

also agreed. 🙄 🙄

 

[Abstract]

Yeah, complete "moran".

 

[Sesshi]

Yeah, complete "moran".

Seeing your avatar of the sheep reminded me... Jesus, protect us from the possibility of Aussie call centres - the Irish are bad enough for people who are supposed to be born 'English' speakers. I'd be going 'Pardon' just as much as the Indians, if not more 😛

 

[CompUser]

Yeah, complete "moran".

I thought it was "maroon" 😛

I am referring to the title of another thread.

 

[Spanky Deluxe]

Seeing your avatar of the sheep reminded me... Jesus, protect us from the possibility of Aussie call centres - the Irish are bad enough for people who are supposed to be born 'English' speakers. I'd be going 'Pardon' just as much as the Indians, if not more 😛

LOL what about Scots? Deep scottish accents might as well be Klingon to me. Although to be honest I'd probably understand the Klingon better!!

The media these days seems obsessed with regional accents. Some of the DJs on Radio 1 or presenters on TV are too darned hard to understand half the time if you're not paying 100% attention. Call me old fashioned but I prefered the days of queens english across the board!! 😛

 

[Abstract]

Apparently, you guys have never seen this famous photo that was passed around the internet a while ago.

Haha, good old American protests.

 

[wmmk]

Apparently, you guys have never seen this famous photo that was passed around the internet a while ago.

Haha, good old American protests.

wow. sometime i feel so ashamed to live here.😱
if i do end up spending my adult life in the states, i'll live somewhere where people tend to be intelligent, like in a New England college town or something of that sort.

 

[Chundles]

Seeing your avatar of the sheep reminded me... Jesus, protect us from the possibility of Aussie call centres - the Irish are bad enough for people who are supposed to be born 'English' speakers. I'd be going 'Pardon' just as much as the Indians, if not more 😛

You'll keep, sunshine. You'll keep...

 

[Counterfit]

Apparently, you guys have never seen this famous photo that was passed around the internet a while ago.

Haha, good old American protests.

What do you expect from someone with a Cardinal's shirt on? 😀

 

[xsedrinam]

What do you expect from someone with a Cardinal's shirt on? 😀

Watch your tongue, you moran. 😛

 

[bousozoku]

Seeing your avatar of the sheep reminded me... Jesus, protect us from the possibility of Aussie call centres - the Irish are bad enough for people who are supposed to be born 'English' speakers. I'd be going 'Pardon' just as much as the Indians, if not more 😛

Considering how Americans generally mangle English, would you want them to run a call centre?

Apparently, you guys have never seen this famous photo that was passed around the internet a while ago.

Haha, good old American protests.

Auto workers are so skilled.

 

[iRepublican]

wow. sometime i feel so ashamed to live here.😱
if i do end up spending my adult life in the states, i'll live somewhere where people tend to be intelligent, like in a New England college town or something of that sort.

You should try going to Iran, or Iraq.... if we get lucky we'll see you in a orange jumpsuit on Al Jazeera. 😉

 

[xsedrinam]

...if i do end up spending my adult life in the states, i'll live somewhere where people tend to be intelligent, like in a New England college town or something of that sort.

.