Overheating causing glue to fail

[project_2501]

See my main thread on macbook pro 13 2017 non TB issues.

New issue.

The overheating is leading to the glue around the display panel to fail. I use it in clamshell mode a lot.

Basic tasks like youtube Netflix or BBC iPlayer cause it to overheat and fans go crazy.

I am extremely disappointed. A £1800 premium.. PRO laptop?!?

 

[Billburns]

Wow, pictures?

Have you talked to Apple??!?

 

[project_2501]

Wow, pictures?

Have you talked to Apple??!?

Yes I talked to Apple. Will keep you posted.

 

[Queen6]

Likely Apple will deal with it under warranty, hopefully it wont reoccur, equally it may as usage will be the same. Flash is likely the source of the increased temperatures and best limited where possible, with a 3rd party solution. Hazarding a guess it's iPlayer that makes Flash mandatory

As for Pro, it's just branding nothing more, try elevating the rear of the notebook, should help with the cooling.

Q-6

 

[project_2501]

Likely Apple will deal with it under warranty, hopefully it wont reoccur, equally it may as usage will be the same. Flash is likely the source of the increased temperatures and best limited where possible, with a 3rd party solution. Hazarding a guess it's iPlayer that makes Flash mandatory

As for Pro, it's just branding nothing more, try elevating the rear of the notebook, should help with the cooling.

Q-6

No flash. Safari Netflix. Most of BBC works without flash. Chrome and Firefox.
[doublepost=1507065065][/doublepost]photo attached

 

[Billburns]

Is it still under original warranty?

 

[Queen6]

No flash. Safari Netflix. Most of BBC works without flash. Chrome and Firefox.

That's not so good then, as the notebook shouldn't be getting so hot.

Q-6

 

[project_2501]

Is it still under original warranty?

yes - its the 2017 model which only came out in July
[doublepost=1507069512][/doublepost]

That's not so good then, as the notebook shouldn't be getting so hot.

Q-6

even my smartphone can play video without heating up ...

 

[Queen6]

even my smartphone can play video without heating up ...

You can always look at what is driving the CPU when playing back with Activity Monitor. As something is driving up the temperature, 7th Gen CPU's can easily decode H264/H265 in hardware with no heating issues. I have a passively cooled Windows notebook and it can play such files with no issue, even with massive bitrates.

Personally not a fan of the new design, as I feel Apple has sacrificed far too much for the sake of being slightly thiner, overriding many core usability factors.

n.b. worth noting Chrome has Flash built into it I believe, Activity Monitor will reveal what's burning CPU cycles.

Q-6

 

[idark77]

That’s incredible... Again - New product -> New bug

Hope this is the only !

 

[project_2501]

Apple sent me to a second centre which didn't have the equipment to test.

Really not happy.

Customer service representative is not being helpful at all.

Went to a 3rd repair centre and they told me they are seeing a drop in macbook quality over the years.

 

[BrettApple]

Went to a 3rd repair centre and they told me they are seeing a drop in macbook quality over the years.

Man it hurts to hear that but I can see it. I have an Early 2006 and Mid 2007 iMac that both still see very regular use doing very well and my first Late 2008 MacBook (Unibody) that has been rock solid for 9 years still working very well despite being dropped down the stairs and off a bunk bed a couple times (kids).

My current model is a Late 2013 13" rMBP I picked up in Mid 2014 and it has been nothing but perfect hardware wise and mostly OS wise since 10.9. Screen is perfect, doesn't over heat in clamshell mode (which it's in maybe 60-70% of the time it's on my desk to dedicate GPU power to the external 27" monitor). And I've played games on it in clamshell mode quite a bit, even under Windows. No sign of any adhesive issues anywhere on it.

I've never actually thought seriosuly about picking up a 2016+ model but after hearing about the keyboard issues, the dongle life and this I'll just stay put till 2020 most likely. Maybe longer since my Macs always go at least 5-7 years before replacement due to wanting more speed/features rather than hardware issues.

Best of luck dealing with Apple getting it fixed/replaced.

 

[project_2501]

Best of luck dealing with Apple getting it fixed/replaced.

Thanks .. I'll need it. Apple are playing silly buggers. I guess because admitting fault means millions of returns and legal cases.

 

[Queen6]

Thanks .. I'll need it. Apple are playing silly buggers. I guess because admitting fault means millions of returns and legal cases.

Exactly, pretty much lost faith in Apple, after the 2011 dGPU fiasco, since then Apple has just become greedier & cheaper with reduced quality...

Q-6