OWC Bad Experience

Discussion in 'Mac Pro' started by Yousef81, Jun 6, 2008.

  1. Yousef81 macrumors newbie

    Joined:
    Jun 6, 2008
    #1
    Hi,

    I am a new Mac user from United Arab Emirates (Dubai), recently I have ordered Mac Pro 2.8 8800GT and it should arrive in few weeks.
    As a heavy graphics designer I need more memory, I've read here so many good review about OWC so I ordered 12GB of RAM with my UAE credit card with UAE billing address and US shipping address ( i have a US address forwarded to my home town) and as soon as i hit submit i received sms saying that the amount were approved by the bank.
    Next day I received an email from OWC saying that they need a scanned copy of my visa credit card!!!they did not mention that on their website!!! do they realize that sending a scanned copy of a credit card is extremely high risk no bank recommend.

    anyway, now i have a blocked 526$ for minimum 60 days. :(

    Is there any alternatives do not do the above? :confused:
     
  2. gikku macrumors regular

    gikku

    Joined:
    Dec 29, 2006
    Location:
    -33.82,151.26
    #2
    This is a common practice for US retailers selling internationally as they cannot confirm your billing address from your non-US card issuer. Just fax a copy to them, risk is minimal and it's at the bank's liability in any case, not yours.

    (As an aside, I cannot believe bank's in the US provide a card holder's billing address to a merchant, there are serious privacy issues there.)
     
  3. Yousef81 thread starter macrumors newbie

    Joined:
    Jun 6, 2008
    #3
    I did that once and the copy was stolen and used!! u see there is a risk
     
  4. krye macrumors 68000

    krye

    Joined:
    Aug 21, 2007
    Location:
    USA
    #4
    Maybe they are trying to cut down on overseas credit card scams. When the ship to and bill to are different, it always raises a flag. I've been hit so many times with bad credit cards that it seems everyone outside the US is a crook. (No offense, I wasn't born in the US either, so don't worry.) Anyway, a few sales that I've had from overseas turned out to be stolen credit card numbers. They are probably just making sure the card is yours because the ship to and bill to are suspect.
     
  5. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #5
    It's security, I'd hardly call it "bad" on OWC's part. Frustrating for you of course, but what can you do?
     
  6. Yousef81 thread starter macrumors newbie

    Joined:
    Jun 6, 2008
    #6
    I understand that.
    why dont they mention that before submiting the order?? I wouldnt processed with the order if I knew that.. many website have a line saying that they require a scanned copy for international credit cards..

    i regulary order from amazon and some websites smoothly..
     
  7. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #7
    Perhaps that's something you can point out to them, and they rectify it. I'm sure you can just cancel your order if you wish.
     
  8. sash macrumors 6502a

    sash

    Joined:
    Nov 23, 2004
    #8
    That's indeed a common security practice. Many e-shops are asking for that nowadays. With the scale of cc fraud, they have to protect themselves.

    No offence, but I believe it's stated on their site (I mean this security procedure).

    sash
     
  9. gikku macrumors regular

    gikku

    Joined:
    Dec 29, 2006
    Location:
    -33.82,151.26
    #9
    bank is liable if you didn't authorise the purchase. though it may take them a month to accept this.


    likely to be a pre-auth, not the actual purchase transaction, like when you rent a car or check-in to a hotel, so should drop off your account in a few days, a week at most.
     
  10. Yousef81 thread starter macrumors newbie

    Joined:
    Jun 6, 2008
    #10
    what really bothers me that the amount will be blocked for OWC for min 60 days unless they fax the bank, i've emailed OWC and asked them to fax the bank, we'll c!!

    anyway, i,ve emailed many companies regarding my issue
    got a reply from
    memoryamerica.com
    12GB (2x6) for 527.7

    so, what do you think? are they good?
     
  11. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #11
    You can fax it, or encrypt the scan image, and use a pice of information they have for password.

    It's only a risk if you did not send it encrypted.

    Never heard of memoryamerica
     
  12. xraydoc macrumors demi-god

    xraydoc

    Joined:
    Oct 9, 2005
    Location:
    192.168.1.1
    #12
    For what its worth, I've had many fine purchases from OWC, though I live in the US so international issues don't affect me.
     
  13. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #13
    They don't.

    They will only confirm or deny with a "Yes" or "No" whether the address that the merchant gives them is a match to the address on record.
     
  14. kingkezz macrumors regular

    Joined:
    Mar 22, 2006
    #14
    I've also ordered many times from OWC. I live in Australia and have never had an issue. This CC scan thing is really quite common. If you're super paranoid like I used to be, you just black out the CCV number on the back. Without it, it's fairly useless to fraudsters.
     
  15. sash macrumors 6502a

    sash

    Joined:
    Nov 23, 2004
    #15
    Hi Yousef,

    OWC has such a great reputation in Mac world, that you shouldn't be bothered at all. It's almost an e-shop of choice on this forum (at least concerning the upgrade parts). Any mistake on their side -- and especially with such a delicate issue as CC -- would be reported here immediately.

    memoryamerica may be good, but it looks like nobody knows them here.

    I would stick with a well-known, reputable store.

    sash
     
  16. Yousef81 thread starter macrumors newbie

    Joined:
    Jun 6, 2008
    #16
    thank you guyes :)

    I think i'll go for Ramjet..a little bit expensive but has good reviews
     
  17. peejack macrumors 6502a

    Joined:
    Aug 7, 2007
    #17
    So if you knew about the processes did you not think to ask them BEFORE you placed on order?
     

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