OWC Dock Ejector App doesn’t work — MacOS Monterey

[Makisupa Policeman]

I have an OWC Thunderbolt dock connected to my MacBook, and I installed the ejector app. The app doesn’t seem to recognize that a dock is connected and when I try to use it to eject the dock it just says “no OWC dock connected.” I have installed it on several computers and it seems to have this issue.

Anyone else have this problem, and if so, are there any solutions?

Overall I’m not super crazy about my OWC dock considering how expensive they are, but it would be a lot better if the ejector app actually worked!

 

[xraydoc]

I have an OWC Thunderbolt dock connected to my MacBook, and I installed the ejector app. The app doesn’t seem to recognize that a dock is connected and when I try to use it to eject the dock it just says “no OWC dock connected.” I have installed it on several computers and it seems to have this issue.

Anyone else have this problem, and if so, are there any solutions?

Overall I’m not super crazy about my OWC dock considering how expensive they are, but it would be a lot better if the ejector app actually worked!

Sounds like maybe it didn’t get installed properly. I think there’s some special permissions required or something (I actually never installed it on my machine even though I also have an OWC dock). I’d double check OWC’s website for install instructions.

 

[Makisupa Policeman]

Sounds like maybe it didn’t get installed properly. I think there’s some special permissions required or something (I actually never installed it on my machine even though I also have an OWC dock). I’d double check OWC’s website for install instructions.

Thanks. I’ll take a look at that. I’ve tried setting up the permissions properly before and I can’t seem to find the correct file that needs full disk access or whatever is required. I’ll try uninstalling and reinstalling again and see if I messed something up.

 

[xraydoc]

I think the only two things it does is support a high-voltage USB peripheral (to specifically support the Apple Superdrive DVDR drive) and the ability to eject all connected drives at once. I didn’t really need those two things, so I never bothered to install it.

 

[chobochobo]

I just had a bad experience with the app. I installed it thinking I could speed up shutdown times for my 2008 Intel Mac mini (Catalina) with a OWC thunderbay flex 8. It requested a reboot but after typing in my password, the progress bar is slowed and stalls at the end - even leaving it for an hour didn't help. I thought, ok - I'll boot into safe mode and uninstall, but even with a dozen or so tries, I couldn't get the mac to go into safe mode, only recovery. I did PRAM, SMC resets etc.
Okay, let me try to recover from Time machine. Oops my TM backup is on my old Drobo 5 (the thunderbolt 2 model) and it wasn't visible to the system. More trying to boot into safe mode. Then I found that apparently Mac recovery won't see the Drobo if it's connected via TB2 (or even USB3), only USB2. I dug out the USB3 cable, with a USB2 connection and yes, it was visible. Cue a slow recovery.
I haven't lost any data but what an annoying way to spend an evening. I don't know what i did wrong, and maybe it was something simple/ stupid and someone here will tell me how much of an idiot I was!
Watch out anyway.