Long time OWC(Other World Computing) customer here, but not for long at this rate. I purchased a processor upgrade with a 3 year warranty a year ago. It started acting up so I returned it. I'm being told that it is indeed a bad processor card, but that they are out of that exact card and have no ETA on arrival of new replacement cards. I have been without my computer for three weeks now and there is no telling how much longer. The best OWC said they could do for me is to "give' me a rebate on my old card of a little more than half what i paid for it! Am I missing something here?? basically my "warranty" has been reduced to a discount off of another processor card?? I can't believe the attitude that i have been given in numerous emails to customer service. Any suggestions? Is this normal for these guys?? They used to stand behind what they sold. I guess not anymore.