OWC memory woes

[skiracer8148]

I recently purchased 8GB ram for my 2010 13" MBP 2.4ghz, All my web browsers (safari, chrome, firefox) were all crashing 20+ times a day. I also was having kernel panics and having to restart couple times a day. After alot of reading around im pretty sure it was the 8gb ram from OWC must be defective. So i call OWC and they say to remove the ram clean the contacts with a pencil eraser and re install. I did this today and so far so good but i will update later this week.

 

[DoFoT9]

oh dear - that is very sad! unfortunately it does sound like the RAM may be defective. i would call them up again, state you have actioned their initial wishes which did not work and would like replacements be sent out immediately.

 

[skiracer8148]

OWC is sending me a new set, they authorized my CC but as long as they get the defective set back by a certain date they wont charge.

 

[DoFoT9]

OWC is sending me a new set, they authorized my CC but as long as they get the defective set back by a certain date they wont charge.

great news. OWC is a very professional company, you dont have anything to worry about

 

[GGJstudios]

great news. OWC is a very professional company, you dont have anything to worry about

I agree! OWC is great about standing behind the products they sell.

 

[Vantage Point]

I got a bad set for my MBP in December. Called OWC and they had me do a few tests... We concluded it was bad RAM and they replaced it and sent me a shipping label to return at no charge.

One of the tests they had me do was to remove one of the two ram chips. Then reboot and see how it works. If good then repeat with the other one. You only need one DIMM slot filled to run your MBP so this is a good test. They also had me do a Pram clearing when I rebooted. these are tips that are useful to know, especially being able to run with only one DIMM slot filled which makes the worst case scenario tolerable