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OWC Mercury SSD
- Thread starter collegembp
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If you manually sleep you machine by say closing the lid or clicking sleep in the Apple menu, it is not a problem. It is when you allow the computer to go to sleep on its own at whatever time you have set in system prefs that it locks up or beachballs when awaken. Happens only to some users with some models of Macbooks.
ah ok... so its an hibernation problem.
Thanks for the explanation
Not really. It is auto system sleep as opposed to your sleeping it manually. People have reported hibernation problems too, but that is different. Hibernation is when your battery goes completely dead the the system saves it state (ram) out to the drive so data is not lost. When waking from that hibernation state people have also reported lockups.
Got this from OWC:
The firmware update for the SSD's has arrived. This update fixes remaining hibernation issues. There is still no Mac updater so you still must either find a PC or use Bootcamp. If those are not options, you can send your unit in and we can update it for you. If you are OK with the work around for the hibernation issue, you may even want to wait a few months as we hope to have our Mac updater available by then. There is no guarantee, but it is being worked on. Thanks for your patience and please let me know if there is anything I can do for you.
Here is the link for the update:
http://eshop.macsales.com/Customized_Pages/Framework.cfm?page=sf_firmware.html
I tried for a couple hours to run this update in Win7 today, but always got "download failed". Anyone else try?
Yup received my OWC SSD with FW360. No problems CCC'ing my hard drive. Set the power saver to 1 minute for both battery and power adaptor and did both. Pressed the space bar after 3 minutes (to make sure computer went to sleep) and computer awoke in the same state as I left it prior.
I also tried the sleep command (manually) in the upper left apple logo. Same result. My computer woke with no stalls or beachballs.
Now I'm going to hibernate my computer and see what happens.
I also tried the sleep command (manually) in the upper left apple logo. Same result. My computer woke with no stalls or beachballs.
Now I'm going to hibernate my computer and see what happens.
OWC Grant states that only 10% of the OWC SSD users are experiencing this. (You can find it on their blog)
So rightly so that some people aren't experiencing this but I want to know more into the statistics of his statement.
10% of OWC SSD users are non-portable users?
Is it a hardware problem then? A different batch of SF1200 chips perhaps? Because if it's firmware, shouldn't everyone be experiencing the issue?
So rightly so that some people aren't experiencing this but I want to know more into the statistics of his statement.
10% of OWC SSD users are non-portable users?
Is it a hardware problem then? A different batch of SF1200 chips perhaps? Because if it's firmware, shouldn't everyone be experiencing the issue?
That 10% he throws out is nowhere near accurate IMO. There have got to be many users like me. I bought a OWC SSD and put it in a 2008 MBP and have the sleep bug. I read in the forums here and on the OWC website that it was a known issue and they were working on a firmware fix, so I just disabled auto sleep and happily used my SSD while I waited for the fix. The forums here have many people just like me that never called OWC as it would not help to call. Those users are not included in the 10%. That said, for 10% of users to have a critical bug like this in a product is a lot.
The 10% seems perfectly reasonable to me. In any case you can't go by the forums at all as an indicator. For the most part, only people with problems tend to engage in discussion about it, and for the other it's likely the case that the vast majority of OWC customers are not even members or active posters of MacRumors (most people I know with Macs don't even visit).
I am one of those with FW 343 and have never had an issue.
I think you missed my point. OWC is saying 10% have contacted them with a problem. I am saying the number is higher because some users do not call to report the problem. We can argue about how many users that is, but it makes the actual problem more than 10% in any event.
What product of any kind can you think of it would be okay to have 10% that don't work properly? This is after multiple firmware updates still.
They did not say (in the blog) 10% of users contacted them. They said, "this issue only affected around 10% of all our SSD customers." That's two different things. Your assertion that it is greater than 10% has no basis in fact.
Besides, OWC has a 30-day no hassle, money back guarantee. If you are unhappy, you have that recourse. Hell, look at the problems Microsoft had with the original XBox 360. A lot of people paid for repairs before they admitted there was a problem and extended warranties.
Please fix
I just finished narrowing it down to the drive on my 2010 Mac mini. I don't have access to any Windows computers so this isn't an option. Hopefully they come out with a mac updater soon. I wanted to post here so I can keep track of any progress.
I just finished narrowing it down to the drive on my 2010 Mac mini. I don't have access to any Windows computers so this isn't an option. Hopefully they come out with a mac updater soon. I wanted to post here so I can keep track of any progress.
Where do you think they got the 10% number from? You think they just made it up? It is obviously from reported problems and just as obviously does not include people who never reported a problem.
It really is not hard to understand.They kind of have a lot of the device in question available for internal testing, so maybe the 10% comes from their own internal testing?
it's not worth arguing about, anyway.
it's not worth arguing about, anyway.
Obviously, not! They can estimate it. There is a whole field of study for that: statistics & probability. I'll bet you they are not determining that 10% by the actual number of customer calls. It wouldn't be very accurate. In any case, they did not claim their figure base on calls. You did.Where do you think they got the 10% number from? You think they just made it up? It is obviously from reported problems and just as obviously does not include people who never reported a problem.
right back at you for making assumptions with no basis.
Obviously, not! They can estimate it. There is a whole field of study for that: statistics & probability. I'll bet you they are not determining that 10% by the actual number of customer calls. It wouldn't be very accurate. In any case, they did not claim their figure base on calls. You did.
Point taken. As I said in my original post, this is just my opinion. I guess I am just bothered by a vendor that would continue to sell a product knowing it won't work for 10% of their customers.
Now they (OWC) have pulled a OCZ style switch by moving from 34nm to 25nm NAND but keeping the same product name. Very disconcerting.
As long as they have their no B.S. 30-day satisfaction guarantee, I guess I'm not as bothered by it.
Recently, I bought an open box FW800 SATA dock from OWC. It arrived DOA. I returned it the same day and within 48 hours I had a replacement, and I am dead sure the replacement was brand new. I came out ahead, but in any case their support was absolutely first rate. I also have 3 of their FW800 RAID 0 enclosures. Those have been rock solid.
Just upgraded FW to 360A
I just upgraded my OWC Mercury Pro 480GB SSD from FW 343A to 360A without problems. I started the firmware updater from my Bootcamp partition under Windows 7 x64.
I confirm it is non destructive and all my data is still intact.
(YOU STILL SHOULD MAKE A BACKUP BEFORE, just in case!!)
I did not experience sleep problems under 343A with my MBP 2011 15" 2.3GHz before.
I just upgraded my OWC Mercury Pro 480GB SSD from FW 343A to 360A without problems. I started the firmware updater from my Bootcamp partition under Windows 7 x64.
I confirm it is non destructive and all my data is still intact.
(YOU STILL SHOULD MAKE A BACKUP BEFORE, just in case!!)
I did not experience sleep problems under 343A with my MBP 2011 15" 2.3GHz before.
Sleep Problem OWC SSD Macbook Pro 2011
I have used the data doubler with OWC 240 GB SSD Extreme. Placing the SSD in the optical bay and leaving the original drive. Since that time whenever the computer went to sleep due to inactivity it would come back with the beachball/hang. Going to sleep by closing the lid or choosing sleep from the menu did not have this effect. I have swapped the location of the drives so the SSD is where the original was and the original drive is in the optical slot. I also have disabled the "Put Hard Drive to sleep" option and now it appears that sleep and resume are no longer hanging !!!!. I will try more. It would be great if OWC would make this information available to customers though. For the $$ you would have thought it was a bit more tested. Swapping the drives was not all that hard. Having to figure it out by searching forums is not so pleasant though. It would seem that if they had one Mac Book pro 2011 and 30 minutes they could at least determine the problem, work around and make customers aware.
I have used the data doubler with OWC 240 GB SSD Extreme. Placing the SSD in the optical bay and leaving the original drive. Since that time whenever the computer went to sleep due to inactivity it would come back with the beachball/hang. Going to sleep by closing the lid or choosing sleep from the menu did not have this effect. I have swapped the location of the drives so the SSD is where the original was and the original drive is in the optical slot. I also have disabled the "Put Hard Drive to sleep" option and now it appears that sleep and resume are no longer hanging !!!!. I will try more. It would be great if OWC would make this information available to customers though. For the $$ you would have thought it was a bit more tested. Swapping the drives was not all that hard. Having to figure it out by searching forums is not so pleasant though. It would seem that if they had one Mac Book pro 2011 and 30 minutes they could at least determine the problem, work around and make customers aware.
Update SSD Sleep Hang/Possible workaround MacBook Pro
When I mentioned before that I disabled the put disk to sleep option I did this before I swapped the SSD location and it had no effect. I am just tired of testing and therefore have not turned the option back on. Perhaps once I get 1-2 days of productive work out of the system I will become more adventurous. The key part I wanted to post is that the location of the SSD in the optical bay seems to have been directly related to the problem and swapping the two drives seems to have resolved it (hope/pray/cross fingers). I also have not attempted hibernate. I also have set up "SmartSleep" so that my computer does not hibernate unless it is down to 5% power and I am avoiding testing this as well.
When I mentioned before that I disabled the put disk to sleep option I did this before I swapped the SSD location and it had no effect. I am just tired of testing and therefore have not turned the option back on. Perhaps once I get 1-2 days of productive work out of the system I will become more adventurous. The key part I wanted to post is that the location of the SSD in the optical bay seems to have been directly related to the problem and swapping the two drives seems to have resolved it (hope/pray/cross fingers). I also have not attempted hibernate. I also have set up "SmartSleep" so that my computer does not hibernate unless it is down to 5% power and I am avoiding testing this as well.
johnnyturbouk
macrumors 68000
my owc is amazing - this drive rocks in the MBP 2011 8gb ram
i get blazing fast boot - 7-9s start-up
all apps load in less than 1sec
and my data transfer is exactly as owc advertises
270mb/s read, 250 mb/s write
see here
the 360 firmware has fixed sleep issues
not tried hibernation yet, but i rarely use my mac off the battery anyway
so impressed! love owc
i get blazing fast boot - 7-9s start-up
all apps load in less than 1sec
and my data transfer is exactly as owc advertises
270mb/s read, 250 mb/s write
see here
the 360 firmware has fixed sleep issues
not tried hibernation yet, but i rarely use my mac off the battery anyway
so impressed! love owc