Let me start by saying that, in the past, I've had a good experiences with OWC and am incredibly bummed by latest experience! I recently ordered the Aura Pro SSD Kit (Envoy + Tools) for my MacBook Air as my original one died. When I received it all seemed to work fine but then within a day or two it was locking up within 10 minutes of startup. I requested an advanced replacement for just the SSD which they kindly helped me out with. Now here's where things get a little fishy. I was then sent the regular Aura (not the Pro), as a replacement. I contacted customer service to figure out why this happened. The customer rep told me that I ordered the Pro kit, but that on the original order, the part number (each part in the kit has their own part number) for the SSD was the regular Aura (not the Pro)! And that is why the regular Aura was sent as a replacement! I was very concerned at this point as they now gave me the impression they were scamming me by sending me the regular Aura in the original order rather than the Pro even though I had paid for the Pro! I called them up and they were unable/unwilling to explain and were only willing to give me free shipping on my next order. Feeling that I was being scammed, I cancelled my order completely and am no longer their customer. I'm not sure if this is their common practice as I never doubled checked my orders in the past. I wanted to post here to inform any of those that have shopped with them in the past or will be shopping with them in the future. Just make sure you double check everything you get from them to confirm you are getting what you paid for! This may definitely have been just a one time thing but they were unwilling to make it right to the customer in this case. ---------- Question: Has anyone else ever had experiences like this with OWC?