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This is picking nits now but it was an issue with those Toshiba SSDs because they had to be replaced eventually even if you did patch your firmware. The firmware must have been some kind of stopgap workaround that made it less likely that the drive would fail.

Actually they didn't all have to be replaced. I had one one in mine, though I have replaced it with a larger Transcend SSD, but it's still going strong in my external Transcend enclosure. And, yes, when it was my internal drive I updated the firmware.

Lou
 
This is picking nits now but it was an issue with those Toshiba SSDs because they had to be replaced eventually even if you did patch your firmware. The firmware must have been some kind of stopgap workaround that made it less likely that the drive would fail.

Some Toshiba SSD's were recalled, not all. My mid 2012, which just left warranty, never needed replacement or they would have done it onsite. Just normal firmware update, never froze again. Also, when they have defective lineups, they replace under an extended warranty. In 2011, an older MBP failed the Nvidia chipset (someone mentioned the Nvidia earlier in the forum). That was indeed the faulty MOBO that NVIDIA paid Apple $400 million settlement. Apple extended to 4 years the individual MOBO warranty for each MBP having that chipset. When mine failed, got a new MOBO in the 4th year. That 2008 MBP still runs today, flawlessly, Yosemite.

Regardless of what piece of hardware may or may not fail, the industry is particularly afraid of three items failing : CPU- very expensive; MOBO- even more expensive and, last but not least, SSD- most expensive. It is not the $ 500 that is expensive, it is the class action lawsuit risk, as data is hard to replace. So, when the Airport Capsules turned out to have not so good industrial failure rates, Apple replaced them all. When your main backup source fails, you're SOL.

What the main argument here is that:

- OCW provides a poor quality SSD, poor quality controller
- OCW provides a poor quality flash modes on its SSDs
- OCW provides little to no hardware support for its lineup (ie engineering teams to determine issues and improve each year, their offering)
- OCW provides unsatisfactory reimbursement or replacement experience (too long to get reimbursed, too long without your unit working)

I bet you that, since 2012, the Aura Pro is essentially the exact same as the current 2014 unit. Or, in other words, fast but 3-4 generations older and multifold buggier than what the competition offers, ie Samsung or Toshiba, through manufacturing supply chains.

the reality is that many companies go outsource in China "knock off products" from cell phones to laptops to flash drives. In actual usage, their performance is abysmal. OCW is an outsourcing company, ordering only as many parts as it sells, keeping little to none in stock, and keeping the customer living on replacements.

Finally, last but not last, their 'performance' numbers are a gimmick, most post 2012 laptops have good SSD performance, on par or near OCW. The '68%' performance improvement is likely due to more drive space initially, and a rapid SSD decline until premature death.
 
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Some Toshiba SSD's were recalled, not all. My mid 2012, which just left warranty, never needed replacement or they would have done it onsite. Just normal firmware update, never froze again. Also, when they have defective lineups, they replace under an extended warranty. In 2011, an older MBP failed the Nvidia chipset (someone mentioned the Nvidia earlier in the forum). That was indeed the faulty MOBO that NVIDIA paid Apple $400 million settlement. Apple extended to 4 years the individual MOBO warranty for each MBP having that chipset. When mine failed, got a new MOBO in the 4th year. That 2008 MBP still runs today, flawlessly, Yosemite. ...

Right, only a specific ... batch? manufacturing run? ... of Toshiba SSDs had to be replaced. Not all of them suffered from whatever problem was causing them to fail. These sorts of things happen.

Apple does have every incentive to provide a high quality, reliable product. Not because they're a "good" company that has the public interest at heart. If somebody has a problem with an Apple product, their first visit to have it serviced probably wipes out whatever profit Apple made on that product. Plus, they might become dissatisfied with the product, which hurts Apple's customer satisfaction scores, and they might tell their friends, which might hurt Apple's reputation. Since Apple sells expensive, premium products, they have to avoid anything that might devalue the brand like low customer satisfaction or a bad reputation.

They aren't Dell selling $300 laptops at Office Depot. If one of those breaks, somebody gets angry but might not even take the trouble to get it serviced. And their reputation doesn't matter much because people will keep buying those laptops anyway because they're cheap. So Apple has to do better than that.

But, Apple didn't replace those nVidia motherboards out of the goodness of their heart... there were class action lawsuits against Apple and nVidia, with Apple going to court in some cases and making an embarrassment out of themselves, denying any culpability or responsibility. It was only when the class action lawsuits were won that Apple started their "generous" replacement plan for those motherboards.

But this is neither here nor there. I don't have any experience with OWC drives, I don't have an opinion about them, and it seems like general consensus is that they're crap. I'm just adding some extra information to the conversation re: Apple and their component selection.
 
Right, only a specific ... batch? manufacturing run? ... of Toshiba SSDs had to be replaced. Not all of them suffered from whatever problem was causing them to fail. These sorts of things happen.

Apple does have every incentive to provide a high quality, reliable product. Not because they're a "good" company that has the public interest at heart. If somebody has a problem with an Apple product, their first visit to have it serviced probably wipes out whatever profit Apple made on that product. Plus, they might become dissatisfied with the product, which hurts Apple's customer satisfaction scores, and they might tell their friends, which might hurt Apple's reputation. Since Apple sells expensive, premium products, they have to avoid anything that might devalue the brand like low customer satisfaction or a bad reputation.

Apple seeks to provide a good products due to one reason: Company's philosophy. See "Jobs" the movie. read his bio. Man was a blatant narcissist, but terrific at leading products that are amazing. Steve viewed machines as an extension of one's arms, and they cannot fail. He regarded tech failure as a personal failure (again, ego and narcissism)

The Nvidia issue: Apple was 'had' by Nvidia which, guess what? cut a corner to push its GU gipset, vs, say, AMD or Intel. The moment a cheapo factor was added, something was amiss, and the cost, to Nvidia, was $ 400 million. Since Apple integrate everything except battery and ram and fans, if a company designs an erroneous board, that was the volume replacement cost. I like the fact that a company like Apple seeks to create amazing products that are so good that even Apple cannot afford to have key defective parts.

SSDs. I read a lot on technology, but am not an expert. When it comes to SSD's most failure reasons hover around write failures. Check the scary reality:

http://www.extremetech.com/computin...ing-drive-are-power-outages-killing-your-ssds

One year old article, all current SSDs are still the same. What is key, for top manufacturers, is controlling the sequential write and reduce errors. Sandisk, Crucial, Samsung, Toshiba. Hence, the memory controller is, arguably, the most important component on an SSD. Furthermore, top manufacturers build engineering teams around their SSD's and update firmware, etc, and improve controllers. Finally, they go further, adding writing loss prevention chips or controllers (usually built in the same controller). So, if your Macbook drops to 1% and cuts off power, (could be sleep) your SSD's write is preserved, provided it is a quality SSD. A controller that writes SLOWER, BUT BETTER squashes any fast writer that creates errors and eventually collapses the SSD (OWC).

Toshiba replacements: yes it goes by batch. Some 3 months into production, and a few million units shipped, a guru realizes their controller has several flaws, and they fix it on the production line. Unlike cars, this can happen in days or weeks. However, the first compromised batches are by now already installed. Why not mass firmware upgrades? They are done only if sure they will not fry the very SSD's being fixes. In labs, some 10% of firmware updates fail. Speaking about Apple, those numbers and risk are too high. In that case, safer to recall those batch numbers.

My belief is that OWC is nowhere near this tech reality, and are just basic. They are at batch zero of that first sub-million set they began selling in 2012. Maybe only a hundred thousand or so units or less than $ 30 million profit since 2012 (one could check OWC financial figures). High failure rate, most likely over 30% (back to the math of proving the likelihood of the esteemed board members having replacement failure), and, whatever happens, OWC makes an outrageous profit by selling junk at Ferrari price. Safe bet that OWC spends no more than 80-180$ per SSD, which is 30% of the cost of a similar Samsung, Crucial Toshiba SSD. Then they charge you $ 300-500 for those 240 to 480Gb. Outrageous and unnecessary waste of your time and ressources. Also, OWC does not have an engineering team collecting user data and designing improved controller. Nor does its SSD manufacturer. OWC CANNOT AFFORD to go buy Samsung or Toshiba, at low volume purchase, they would pay 10-30% more than Apple for the same thing, or minimum $ 300 for the 128, $400 for the 240 etc, and actual MSRP, it would have to ask 400-500/128, 600-700 for 240 and 800$ or so for the 520. Cheaper for the user to just buy a newer unit and OWC knows that. Solution? Sell cheap junk. All one needs is OWC IRS financial figures, extrapolate SSD profit from the rest of the company's sales, and divide the # of SSD sales by 1.4-1.8 and one gets the per unit cost of average SSD. Then, one goes shopping for matching SSD cost, and very few manufacturers will meet that specific price range. Everything else about 'Aura pro reliability' gimmick are just marketing labels prven false by reviewers and esteemed users as yourself.

Went yesterday at Apple to ask if or when will they offer SSD upgrades. I was told NO- just defective replacement. They will not pull out a 128 and sell a 512 if you wish. Why not? No idea, but likely has to do with reasons listed above, Apple does not want the liability of defective batches and 3d party, non-factory installations. They also do not want to buy and stock $300 million worth of SSDs (or just 600,000 units at $500 a piece). And, likely, newer modules may not be compatible with previous Motherboard firmware. Apple cannot just order 600,000 units of 2012 MBA SSDs- certainly not from Samsung any longer. Besides, tech has moved several generations of controllers since and no one goes to replicate the old ones. So Apple has its defective replacement stocks, likely 0.0001 or so % of all MacBooks sold since very few have SSD failure to begin with. And if they run out of SSDs for systems under warranty, they will replace the whole mac.
 
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Apple seeks to provide a good products due to one reason: Company's philosophy. See "Jobs" the movie. read his bio. Man was a blatant narcissist, but terrific at leading products that are amazing. Steve viewed machines as an extension of one's arms, and they cannot fail. He regarded tech failure as a personal failure (again, ego and narcissism)

I've read a lot about Jobs. He was fanatical about some stuff (like painting the robots at the NeXT factory the right colors) but it was selective and I'm not sure that philosophy necessarily extended to selection of commodity components. A lot of Apple products made under Jobs's watch have suffered from some pretty spectacular design flaws and I don't think it bothered him much. Not to pick a fight, just stating facts. I'm a big Apple fan but they can be frustrating at times.

The Nvidia issue: Apple was 'had' by Nvidia which, guess what? cut a corner to push its GU gipset, vs, say, AMD or Intel. The moment a cheapo factor was added, something was amiss, and the cost, to Nvidia, was $ 400 million.

It was a while ago and I don't remember the issue exactly but I don't think it had to do with nVidia cutting corners or being cheap. If I recall, it had something to do with them using a different (lead-free?) metal for their chip pins which caused them to fail at lower temperatures than expected. Or maybe that was the XBox 360. All these things kinda blur together...

Since Apple integrate everything except battery and ram and fans,

I take this to mean that Apple makes their own batteries, etc. but that's not the case. Apple "makes" precious little... possibly the aluminum cases for their products. They design (but don't manufacture) their own motherboards, some of their own system management chips, and their own iOS processors. They also specify particular components for other companies to make, like the fans you mention. They go to a fan manufacturer and tell them what size fan they need with what shape housing, that sort of thing. Final assembly is done by companies like Foxconn and Pegatron as we know.

Not that any of this should take away from Apple's accomplishment of designing Macs and getting them manufactured. I wouldn't expect any company to make their products from the ground up. We're not in the days of Henry Ford building Model Ts from the ground up all in one location.

When it comes to SSD's most failure reasons hover around write failures.

There have been a lot of high-profile failures, mostly to do with design flaws and bugs in the controllers, even controllers from well-regarded companies with excellent reputations like Intel. Write errors are bad but a lot of these failures have led to drives that are completely dead with minimal ability to recover any data from them. Like the Toshiba failures in the 2012 MBAs. Luckily these problems are becoming less and less common as companies gain experience making these products.

My belief is that OWC is nowhere near this tech reality, and are just basic. They are at batch zero of that first sub-million set they began selling in 2012. Maybe only a hundred thousand or so units or less than $ 30 million profit since 2012 (one could check OWC financial figures). High failure rate, most likely over 30% (back to the math of proving the likelihood of the esteemed board members having replacement failure), and, whatever happens, OWC makes an outrageous profit by selling junk at Ferrari price.

Don't know if they're making an outrageous profit. It's an odd form factor so while all the chips involved are certainly going to be off-the-shelf, they still have to have the circuit board designed and manufactured. I assume they contracted a Chinese company to do this, which is probably the weak point in the quality chain, but even this requires a non-trivial cash outlay to ramp up. I imagine they might have had to pay in the neighborhood of $100k-$200k for an initial batch, not counting the cost of the controller and flash chips. I doubt they're selling enough volume of these aftermarket parts to really turn a huge profit but I might be wrong.

Went yesterday at Apple to ask if or when will they offer SSD upgrades. I was told NO- just defective replacement. They will not pull out a 128 and sell a 512 if you wish. Why not? No idea,

Eh, there are a lot of stores where you just go and buy a thing, and they won't customize that thing for you, even if it would be easy to do.
 
I bought an OWC Aura Pro 240GB SSD for my 2012 MacBook Air in August 2012, before the matching Envoy enclosure was even available. I have used the computer a lot and the OWC SSD is still working. I have, however, had two problems with this SSD.

Firstly, it did not fit in my computer, as many others have reported. I did not try to return the SSD because I thought I might end up paying several lots of import duty. Instead, I used a flat needle file, held flat against the edge-connector end of the circuit board, to shave off between 0.3 and 0.5 mm from the board. I carefully examined the cut edge to make sure that I had not exposed the power and ground planes and that there were no shreds of copper (which might cause a short-circuit). The board now fitted in the space next to the battery, but the hole in the end of the board did not fit over the narrow part of the boss that holds the retaining screw. I carefully enlarged the hole in the direction away from the edge-connector, using a round needle file. I enlarged the hole by 0.3 to 0.5 mm, then it fitted. I examined the edge of the hole for any problems, as per my previous description.

The second problem with the SSD is that from time to time, it hangs an I/O request and the hang can last anything from one to twenty minutes. The SSD will then resume normal operation. While the I/O request is hung, the computer is completely frozen. I have even tried doing a forced shutdown and then booting from an external drive but that does not get round the problem. At some point during startup, the computer interrogates the internal drive, the I/O request hangs, and the computer grinds to a halt. It must be said that since the SSD had a firmware update, the hangs have been less frequent.
 
I just installed 480 OWC Aura in my 2012 MBA. Installation was smooth, luckily to me drive fits perfectly and tools were properly marked.

Little disappointment came when I did speed test (with Blackmagic).

OWC's 480G drive: 229 MB/s write; 250 MB/s read

Apple's 256G drive - put into Envoy enclosure: 350 MB/s write; 394 MB/s read.

I forgot to execute speed test when old drive was installed in computer, but it is pretty disappointing given the USB 3.0 interface and enclosure overhead...
 
Sorry Dave, but most MBA owners are, according to just about every survey, more sophisticated professionals seeking a higher priced, but superior quality product. Compromising that reliability with OWC seems ... the very opposite to that.

I recently had a Dell Alienware R4 MOBO fail during a final MA paper. Specifically, SATA controller failed, and took away logically the two attached drives- the errors were too much to save them. The HDD was no longer recognizable or detected. The brand mew 240 GB Sandisk Extreme SATA was freezing. All caused by a bad controller - I later learned that a bad controller will compromise attached drives. My paper, 7 days more work, was on those two drives. My MBA had it as well, but a week plus old.

So what did I do? Go to my Nov 2003 PC, ASUS MB etc, plugged the two drives into a SATA 1 or 2 port. The 3 Tb Seagate HDD was gone. All data lost. Would have needed a specialized service. The 240Gb Sandisk SSD was recognized, went in my user, retrieved the paper, and moved it to my Mac. Troubleshooting though took me 2-3 evening or 3-4 days delay.

The dealt with Dell, delay was LOONG. My MBA saved my paper, I submitted 3 days late, mainly as tipping on 13" not intuitive. Dell felt SO BAD about putting me through call that they replaced my 2400$ R4 with the brand new Area 51 $ 4500 before taxes (equal or better) unit. Point is, I was delayed days, and had that been caused by a faulty SSD I would have found that UNACCEPTABLE. After years of assembling PCs, (still running as backup that overlocked P4 3.2Ghz since Nov 2003), I went Mac to no longer have faulty crappy components fail me, at critical moments.

Your endorsement of OWC's customer service misses the point advocated by most esteemed members posting here, ie something IS AMISS with OWC QC and QA, and IT SHOULD NOT HAPPEN IN THE FIRST PLACE. I need an SSD that does not fail in 4-5 years of daily usage (got over 400 cycles on my MBA). Toshiba makes them. Samsung. Crucial. Sandisk. NOT OWC, and that, the forum has argued beyond a doubt.

Am glad OWC customer service was prompt with you. For most users, the product fails if we even have to call them once, let alone troubleshoot freezes, overheating or external case shorting!! At $ 300-500, UNACCEPTABLE.

More unacceptable Dave, is that when an SSD fails, DATA IS VIRTUALLY IRRECOVERABLE. Forget what I did, connecting it to third PCs and so on. Would not work.

Well, it's nice to know, My friends and I, are the unsophisticated Apple users, undemanding of top quality upgrades, what garbage, point is, in all my OWC purchases, ONE had a problem, and it was resolved completely, sorry that ruins your day, made mine!
my data was totally recoverable , thanks to Sugar Sync, and Carbonite
 
Man I'm so glad I read this thread. I found an awesome deal on an OWC drive for my air ($200 for 512GB) from a guy on craigslist. I was just about to pull the trigger and decided to do a little homework first. It's tough squeezing by on 128GB but I'd rather have a stable fast 128GB than a problematic 512GB!
 
sorry that ruins your day, made mine!

Why would your Good experience ruin anybody's day?????? If you like OWC, be my guest and buy product there. I'm happy for you. This thread was meant to warn members of this forum of the dangers other OWC customers (myself included) have encountered, and at 12 pages and growing, IMHO the posters here are doing a service to forum members.

One of the services the members of this forum provide is to provided unbiased opinions and reviews of products and experiences relating to the Macintosh Computer. I have learned much here, and, where possible, I have passed on my experiences and reviews to other forum members.

There should be no ego here!

Lou
 
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I bought an OWC Aura Pro 240GB SSD for my 2012 MacBook Air in August 2012, before the matching Envoy enclosure was even available. I have used the computer a lot and the OWC SSD is still working. I have, however, had two problems with this SSD.

Firstly, it did not fit in my computer,.....
The second problem with the SSD is that from time to time, it hangs an I/O request and the hang can last anything from one to twenty minutes. The SSD will then resume normal operation. While the I/O request is hung, the computer is completely frozen. I have even tried doing a forced shutdown and then booting from an external drive but that does not get round the problem. At some point during startup, the computer interrogates the internal drive, the I/O request hangs, and the computer grinds to a halt. It must be said that since the SSD had a firmware update, the hangs have been less frequent.

You are another person proving my point... Now imagine this happening when doing vital work or stuff...

----------

Man I'm so glad I read this thread. I found an awesome deal on an OWC drive for my air ($200 for 512GB) from a guy on craigslist. I was just about to pull the trigger and decided to do a little homework first. It's tough squeezing by on 128GB but I'd rather have a stable fast 128GB than a problematic 512GB!

Wise choice. Better off with with 128 that works and cloud + backup drive, than +400$ 512GB that fails every few weeks!!! The worse part is that the 400$ is kind of lost forever as, unless reimbursed, you're in a cycle of troubleshooting for each day of ownership.

As per the basic estimate a page ago, for OWC to fail replacement and replacement replacement must imply a failure rate of at least 30%. Apple failure rate: 0.005% (deduced from their annual repair budget vs shipped+in use units). OWC must be over 30% or 6000 worse than Apple/Samsung/Toshiba products to account for multiple replacement failures.

My suspicion is that any of us trying to buy a quality MBA SSD, we can never do it from a 3d party source as it must be pricier even than Apple would ever charge (buying in millions at a time) if they sold them.

Question, anyone has 3d party feedback on Transcend?
 
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Question, anyone has 3d party feedback on Transcend?

Yes, Look back one page to my post #258, where you'll find my full review. I've had my Transcend 480GB unit in my 2012 MBA since May and not one hiccup.

Lou
 
Any suggestions for a first timer upgrading their MacBook Air 2011? I don't have anything important on my MacBook since I just bought it used. Id like to try the OWC 240gb unless you guys have better suggestions. I do like the option of making the old ssd an external hard drive.
 
Received defective drives

I recently purchased the 240 GB Aura SSD from OWC. The installation was seamless, however, the Drive appeared to be defective. Took 18 hours or more to get OS X on the drive, drive never rebooted properly. I tinkered with it for 2 days, doing restore from time machine, reinstall, etc. Got it to work but then the system would consistently beach ball whenever I did an action like something as simple as clicking on the menu bar.

I contacted OWC and they were actually pretty quick to set up an RMA, I sent the drive back which took about 2 weeks to get a replacement.

I just got the replacement and starting to have problems again with the install of the OS and it hanging.

When I reinsert the original drive everything works fine, quick and like it should.

So I am not sure of the OWC quality of the drives. I bought the SSD almost a month ago and have nothing to show for it but wasted time trying to get it to work.
 
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dtatl Defective Drive

Hello dtatl,

Please allow me to apologize for the defective drives you have received. This should not have happened and is very frustrating. I want to ensure this situation is rectified. Can you please contact me at ccsups@macsales.com with your order or account information. I look forward to the opportunity of speaking with you.
 
Why would your Good experience ruin anybody's day?????? If you like OWC, be my guest and buy product there. I'm happy for you. This thread was meant to warn members of this forum of the dangers other OWC customers (myself included) have encountered, and at 12 pages and growing, IMHO the posters here are doing a service to forum members.

One of the services the members of this forum provide is to provided unbiased opinions and reviews of products and experiences relating to the Macintosh Computer. I have learned much here, and, where possible, I have passed on my experiences and reviews to other forum members.

There should be no ego here!

Lou
Why would your Good experience ruin anybody's day?????? NO ego, just mild sarcasm ;)
 
First, thanks to everyone for all the info. How I wish I'd run across this thread earlier...

I suspected the original Samsung 256GB SSD in my mid-2012 MBA was in its last stages when it started occasionally crashing/panicking or failing to find a startup disk. Disk utility consistently reported the drive as being okay on verification, but I still assumed it was on its way out. Three years is respectable lifespan for a SSD in a primary work laptop that stayed about 75-80% full for much of its life, yes? Needing to get back up and running and having had generally good experiences with OWC years ago for external enclosures, I jumped the gun and pulled the trigger on one of their replacements.

As I type, Yosemite is reinstalling to a new OWC Aura 480GB SSD and I am seriously regretting this purchase. Debating whether I should pull it and return it. Forgive me for not having time to read through every post (it's late), but is the general consensus that a replacement from Transcend is the way to go?
 
First, thanks to everyone for all the info. How I wish I'd run across this thread earlier...

I suspected the original Samsung 256GB SSD in my mid-2012 MBA was in its last stages when it started occasionally crashing/panicking or failing to find a startup disk. Disk utility consistently reported the drive as being okay on verification, but I still assumed it was on its way out. Three years is respectable lifespan for a SSD in a primary work laptop that stayed about 75-80% full for much of its life, yes? Needing to get back up and running and having had generally good experiences with OWC years ago for external enclosures, I jumped the gun and pulled the trigger on one of their replacements.

As I type, Yosemite is reinstalling to a new OWC Aura 480GB SSD and I am seriously regretting this purchase. Debating whether I should pull it and return it. Forgive me for not having time to read through every post (it's late), but is the general consensus that a replacement from Transcend is the way to go?

Just an update:
I am now about to be on the third one of these drives after the first two both failed within a couple of months. They also sent the wrong size replacement drive (240GB rather than 480GB). OWC has thus far refused to give me a refund, but if (when?) the next one fails, I am told that I may get some money back, less the 15% restocking fee. Big headache. Bad, bad business.
 
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Yes, Look back one page to my post #258, where you'll find my full review. I've had my Transcend 480GB unit in my 2012 MBA since May and not one hiccup.

Lou

Hey Lou,

How has your Jetdrive hold on? After all the issues we read about, waited all this time and rode out the Apple Warranty, expired a few days ago.

Any long term issues?


Cheers
 
13 months ago I bought OWC 480GB sticks for a 2011 and 2012 13-MBAs (separate PNs). The 2011 is primarily used as a general-purpose system - web, WP, YouTube, movie watching, etc. The 2012 is a development machine, which regularly ingests ~100GB data files. Installation was quick and as expected. Both users are still happy campers.
 
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