OWC SSD Warranty Experience??

Discussion in 'Mac Accessories' started by Mikebuzzsaw, Aug 21, 2015.

  1. Mikebuzzsaw macrumors 6502

    Joined:
    Oct 1, 2007
    Location:
    Los Angeles, CA
    #1
    I've been using a OWC Aura Pro 480GB SSD for my Macbook Air 2012 for the past 3 years.

    Towards the end of July, my macbook would not boot and I would get a folder with a question mark. I visited my local Apple Genius. Apple was back logged, so they couldn't diagnosis the problem immediately and needed a week with the laptop. Apple concluded its the SSD and nothing else causing the problem.

    I contacted OWC Warranty (3-Year Warranty) and they say I'm FIVE DAYS outside of the warranty period. I even provided them the Apple repair receipt indicating the problem was occurring weeks prior!

    I asked for an exception and they refused.



    WOW, they won't even diagnosis it for free. FIVE DAYS!! Yes, company policies have to draw a hard line at certain dates.. but (I'm assuming) a bigger brand SSD (i.e. Samsung, Toshiba) would more than willing to make an exception. Especially when the SSD was $350+ when I bought it.

    Anyone have similar experience with OWC, because if this is common, I don't recommend anyone buying from OWC.
     
  2. pastrychef macrumors 601

    pastrychef

    Joined:
    Sep 15, 2006
    Location:
    New York City, NY
    #2
    On this forum, I've read of at least a few people who have had failures with OWC SSDs. It is because of these reports, along with the fact that OWC uses Sandforce controllers in their SSDs, that I do not recommend them to anyone.
     
  3. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #3
    I never expect people to make exceptions for me, thus I am never disappointed. You were unlucky, and that is unfortunate. My OWC SSD warranty experience was positive.
     
  4. matreya macrumors 65816

    matreya

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    Nov 14, 2009
    #4
  5. Mikebuzzsaw thread starter macrumors 6502

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    Oct 1, 2007
    Location:
    Los Angeles, CA
    #5
  6. ColdCase, Aug 23, 2015
    Last edited: Sep 24, 2015

    ColdCase macrumors 68030

    Joined:
    Feb 10, 2008
    Location:
    NH
    #6
    I was evaluating OWC SSDs for a project and quickly destroyed 4 out of 5 samples. They had more than a Sandforce controller issue as other SSDs with Sandforce faired a bit better. OWC makes/sells several decent products but 2.5 and 1.8 inch form factor SSDs were not one of them, especially for any high use application like a OS drive. For other consumer use, perhaps OK. Their auras may fare better but the only one I used was stollen within a year. The OEM Apple SSD in an OWC enclosure has been solid.

    As far as warranty service/policy, well thats OWC. Other vendors chose to be more lenient.
     
  7. Mikebuzzsaw thread starter macrumors 6502

    Joined:
    Oct 1, 2007
    Location:
    Los Angeles, CA
    #7
    OWC warranty experience is beyond terrible. They take at least 3-4 days to reply back to emails and I have to continually nag them for updates. They escalated my RMA case last week and I haven't heard from them. I have to nag them again. This is beyond frustrating because their website clearly shows they have 5-year warranty on their Macbook Air SSD Drives.
     
  8. Oldmanmac macrumors 6502

    Joined:
    Mar 31, 2012
    #8
    Guess you didn't learn the first time, huh?

    I've sworn off MacSales/OWC's sloppy peoducts for good!
     
  9. matreya macrumors 65816

    matreya

    Joined:
    Nov 14, 2009
    #9
    Aside from the 5 SSDs I've bought, I also have at present 14 drive enclosures (multibay RAID, non-RAID, single desktop drive & portables) and none of them have given me any trouble...
     
  10. Mikebuzzsaw, Sep 23, 2015
    Last edited: Sep 23, 2015

    Mikebuzzsaw thread starter macrumors 6502

    Joined:
    Oct 1, 2007
    Location:
    Los Angeles, CA
    #10
    It's been several weeks and I'm still getting the run around.

    Even though their website shows 5-year warranty, they are claiming at the time they were selling the SSD, it was only 3 year warranty.
     

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