OWC Thunderbolt 4 dock not compatible with M1 Max

[crazeazn]

Bumping an old post.

Does anyone have a OWC TB4 and using the logitech unifying receiver? Anytime I put in an SD card, and attempt to use Lightroom, everything goes to complete haywire. I'm a big fan of OWC but this product has been disappointing...

1. Not compatible with my el gato camlink4k... I have to plug that directly
2. High noise/interference with my Dragonfly DAC..gave up
3. and cant use SD card read while trying to use logitech mx master 3 mouse

 

[Lokkii]

Got the same problem. Brand new install from factory MacBook M1 Pro 16". No migration. Installed the dock ejector. Still says No OWC dock Attached. Gotta wait til they open to resolve

Guys this app is not for showing if a dock is plugged or not, it is showing if an sd card or any type of external drive/usb stick etc is plugged or not and; basically to eject it securely. Please be aware

 

[Lokkii]

Bumping an old post.

Does anyone have a OWC TB4 and using the logitech unifying receiver? Anytime I put in an SD card, and attempt to use Lightroom, everything goes to complete haywire. I'm a big fan of OWC but this product has been disappointing...

1. Not compatible with my el gato camlink4k... I have to plug that directly
2. High noise/interference with my Dragonfly DAC..gave up
3. and cant use SD card read while trying to use logitech mx master 3 mouse

I am using an unifying receiver and believe me your unit might be defective. I had a similar issue if you can find my previous message from couple of months ago. They replaced it and everything works fine.. unyfying receiver, type c sd card reader, cf express card reader, elgato camlink 4k, wacom tablet, different mous and keyboard combinations, marantz usb mic, etc..

 

[Ifti]

M1 Max MBP here.
Have been using several OWC ThunderBolt 4 Hubs with no issue at all. However, I use them for my external editing drives. Hence when they are not in use I always eject the drives and unplug the hub. It never stays connected for longer then my session I don't use the OWC ejector tool either - just manually eject the drives.
Never noticed any issues by doing this.

 

[xraydoc]

Bumping an old post.

Does anyone have a OWC TB4 and using the logitech unifying receiver? Anytime I put in an SD card, and attempt to use Lightroom, everything goes to complete haywire. I'm a big fan of OWC but this product has been disappointing...

1. Not compatible with my el gato camlink4k... I have to plug that directly
2. High noise/interference with my Dragonfly DAC..gave up
3. and cant use SD card read while trying to use logitech mx master 3 mouse

Try plugging the Logitech receiver into the front USB port rather than one of the rear ports and see how it goes.

 

[Sublimnall]

What finally worked for me (OWC Thunderbolt 3 Dock, Mac Pro M1, Monterey) eventually came down to following: [...]

Just wanted to share that I was dealing with the ethernet port not working on my fresh new 16" M1Pro with the OWC Thunderbolt 4 Dock, and this fix worked like charm. Thank you

 

[mBox]

We purchased two OWC Thunderbolt Docks as well as their Envoy Pro SX external drives.
Since OS Monterey the drives dont work on it (MacBook Pro M1 Pro and 2019 Mac Pros).
But before all that, tech support told us it doesnt work with any Apple converters.
What a waste

 

[Toordog]

MacBook Pro M1 Max 14" 2021, running MacOS Ventura 13.1

I bought OWC TB4 HUB to extend my MacBook TB4 port to add 2x 2K monitors (Total 4K) via DisplayPort to USB-C.


I had difficulty initially with the boot security policy that prevented me to load the kext (OWC Dock Ejector application that is actually a kernel extension that also enable High Power Charging).

I initially installed the OWC pkg and faced the error where i couldn't enable the extensions in Privacy & Security.


Resolution:

1. After rebooting and keeping power button until I got confirmation I was booting in recovery options.
2. In recovery options, you can select between your hard disk to boot from, and "Options" that you can select and click next.
3. Loading the Special Recovery mini OS after you select Options will take a while (20 minutes for me) and your computer will be lagging and very slow (mouse with huge latency to move).
4. Once the mini Recovery OS has finally loaded, a default windows will present you options to restore your MacOS, ignore this windows, and access in the top menu the Security Policy Options. This will open a new windows with options to change from Full Secure to Partly Secured and to enable users to add custom Kernel Extensions.
5. After this step is completed, reboot in normal mode.
6. Since I previously attempted to install the pkg prior to make the change to the "Boot Security Policy in step 4", the installer already deployed a kext bundle in /Library/Extensions. I had to delete the previously deployed kext folder in /Library/Extensions and to repeat the installation process with OWC pkg installer.
7. Reboot one last time to load the extension in memory and to enable the newly added functionality.
8. At this point, everything loaded properly for me. If I ran the installer again, I would get a nice message that the extension was installed successfully, that High Power Charge was enabled, and that I could simply exit the installer.

Troubleshooting help:

System Information

• Hardware / Thunderbolt (To see if the device is actually detected by MacOS)
• Hardware / USB (To see if you can see all your device and hub listed, can be also useful to find an easy recognizable device connected to your TB Hub and see if it is detected. I used Apple Watch Charger, and my Yubikey, which is easy to spot and idenfity.
• Software / Logs
  • Somehow the log that provided me information about my TB and USB port usage was in WiFi log section. (/var/log/wifi.log in terminal)
  • You are looking for entry like this:
    • Thu Dec 29 17:50:08.210 Usb Host Notification hostNotificationUSBDeviceInserted Thunderbolt Hub isApple N seqNum 13 Total 14
    • Thu Dec 29 17:50:49.327 Usb Host Notification hostNotificationUSBDeviceRemoved YubiKey OTP+FIDO+CCID seqNum 16 Total 15 (I had a yubikey connected to the TB hub)
    • Thu Dec 29 17:50:33.060 Usb Host Notification hostNotificationUSBDeviceRemoved Quest 2 seqNum 15 Total 15 ( I had a VR Quest 2 charging on the TB hub)

If you see these output in your logs, it means your MacOS is at least seeing Input/Output signals coming from the TB hub.


Advanced User options

In terminal, you might have easier time to find keyword in logs by using:
$ grep -i "thunderbolt" /var/log/wifi.log
"(Or any keyword you wish)" (or in any other log file available in /var/log that you want to search for keyword).

Explore grep --help to improve the output

• -A n (n is number of line after the keyword is detected to display)
• -B n (n is the number of line before the keyword is detected to display).
• -i (Ignore lower or upper case)
• You can also chain grep like this : $ grep "keyword" /path/to/file.log | grep "anotherkeyword"
  • Note that the second grep doesn't point to a file, because we are filtering based on the output of the previous grep.
  • Ex.: $ grep -i "thunderbolt" /var/log/wifi.log | grep -i "usb" | grep -i "Quest"
    • The previous command output any lines in the file /var/log/wifi.log that have the keyword Thunderbolt (case insensitive) and narrow down to those lines that also contain the keyword USB (case insensitive) and narrow down once more to display only those lines that also contained the keyword Quest (case insensitive).

 

[Lokkii]

Hey people, if any but any port of your device is not working or recognized by ur pc, just ask the company to replace it. I had the same issue and tried every same thing u said here that u tried. None worked. After replacement, it works since months every day without issue!