Owned by Assassin's Creed

Discussion in 'Console Games' started by risc, Dec 10, 2007.

  1. risc macrumors 68030

    risc

    Joined:
    Jul 23, 2004
    Location:
    Melbourne, Australia
    #1
    I purchased a copy of Assassin's Creed today for PS3. I opened it up and inside was a black disc titled PLAYSTATION(r)3 System Software Update (Version 2.0) and no Assassin's Creed disc.

    I did the right thing and returned to the store. I explained the situation and the woman disappeared for a while. She returned and said the store manager was looking in to it.

    When he turned up he told me he was refusing to give me a refund or exchange my copy because the game was sealed when the store gave it to me. I explained that's nice and all but inside the sealed package there was nothing but this disc. He told me he didn't care. Once again he told me he was refusing to replace it. WTF!

    I left the store and rang Ubisofts tech support line. Oh we can't help you, that is up to the store to fix. WTF x 2.

    Sorry about the rant and all but WTF happened to the customer is always right? I have no idea what I am meant to do now, I have a useless disc in a nice box. I also have 2 witnesses that saw me open the game.

    I finish with WTF!!!! :mad:
     
  2. iEdd macrumors 68000

    iEdd

    Joined:
    Aug 8, 2005
    Location:
    Australia
    #2
    Request the store to make an enquiry with their supplier, as it would've arrived to them like that.
     
  3. thejadedmonkey macrumors 604

    thejadedmonkey

    Joined:
    May 28, 2005
    Location:
    Pa
    #3
    Go back to the store with your witnesses. CALMLY explain that you called Ubisoft, and that they assured you that the store you purchased it at was responsible for handling the warranty. Therefore it is their legal responsibility to deal with the issue, and you want your money back.

    Most importantly, don't get upset, and don't give up. Don't make a scene, but don't let them boss you around either.
     
  4. cycocelica macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #4
    Do you have the receipt?

    Problem, this is how scammers get away with things. I can understand why he wouldn't take it back (I don't think it's right). Call up Ubisoft again and tell them, no this is your fault, you shouldn't be sending out games without the disc.
     
  5. risc thread starter macrumors 68030

    risc

    Joined:
    Jul 23, 2004
    Location:
    Melbourne, Australia
    #5
    Well I've rung K-mart head office. I spoke to a woman there and explained the situation. She has escalated it up the chain and also let slip that they have had multiple complaints about that particular manager.

    I've also spoken to my charge cards company. So I'll give K-mart a week to address the issue and if they don't my cc company is going to cancel payment.

    Seriously what a joke though. I can't believe how helpful everyone was except the store manager. :rolleyes:
     
  6. cycocelica macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #6
    This seems to be a reoccurring problem with games. I would suggest opening the game in the store, just to make sure it is actually there. If you do this, then they will return it because obviously you couldn't have used magic to switch it.
     
  7. Markleshark macrumors 603

    Markleshark

    Joined:
    Aug 15, 2006
    Location:
    Carlisle, Up Norf!
  8. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #8
    That's ridiculous, the manager deserves a genuine cartman kick in the 'nutz'.

    Thankfully most stores here, actually open the games boxes themselves and store the discs separate from the case, so when you buy - they have to go and get the disc.
     
  9. iEdd macrumors 68000

    iEdd

    Joined:
    Aug 8, 2005
    Location:
    Australia
    #9
    Just on that MRU, I was with my brother when he bought a sporting game (some EA yearly rehash) in a store that did that and after we left, he had a look at the manual or whatever and realised it was the previous year's game. Fortunately we were only out for 30 seconds so they switched it for us. Just goes to show that even when they have to CHECK the game they can neglect to put the right disc in.
     
  10. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #10

    Jesus, where do they get the staff in gameshops these days :rolleyes: :confused:

    (except Markelshark of course he rules! ;) :))
     
  11. 2nyRiggz macrumors 603

    2nyRiggz

    Joined:
    Aug 20, 2005
    Location:
    Thank you Jah...I'm so Blessed
    #11
    Knowing how fast I get angry If that was me I might of smash the game into the managers face and take the loss.

    Don't let that game shop do that to you...canceling your CC order is a good Idea and I hope it goes smooth. Next time you shop at that store open the game up right there.



    Bless
     
  12. Maldini macrumors regular

    Maldini

    Joined:
    Nov 21, 2007
    Location:
    Riyadh
    #12
    Man that sucks..
    but IF you were a manager and someone came to you and said there was no game in the sealed package, will you simply give him a new one? and if he took the game back what will he say to ubisoft? they wont believe him either.. though i still think the manager shoudnt treat you the way he did..

    so did you at least upgrade your PS3? :D:D:D
     
  13. Dagless macrumors Core

    Dagless

    Joined:
    Jan 18, 2005
    Location:
    Fighting to stay in the EU
    #13
    I'm a similar situation. Bought a mouse, broke on arrival but I managed to cope with it. Now it's falling to pieces and neither the 2 companies who made it will replace it, and the supplier just doesn't want to know.

    I hope you find a solution to this. I'd hate to be cheated out of a £45 game.
     
  14. Markleshark macrumors 603

    Markleshark

    Joined:
    Aug 15, 2006
    Location:
    Carlisle, Up Norf!
    #14
    I we're gonna say. ;) :D

    You'd be amazed how easily it's done. When your busy (Especially at this time of the year) and there is a new game every year with only one number changed... We swap anything like that over with no problems though.

    In your case though risc it is down to the store. We've had a few where whole boxes are wrong (Godfather on the PS3 was wrong, then when it came back with the right disc they all went back again because the discs didn't have an age rating on) and of course we swap them over, but when you get one thats wrong it just makes you think. I'm not suggesting that trying to trick anyone here, but I do see it from both points of view.
     
  15. Cloudane macrumors 65816

    Cloudane

    Joined:
    Aug 6, 2007
    Location:
    Sweet Apple Acres
    #15
    Yerp, I'm not surprised the manager gets complained about a lot!

    I'd print out a copy of the Sale of Goods Act (or the Aussie equivalent) and go from there.

    It probably works the same as it does in the UK... if something is missing or faulty then within the first 6 months or so the burden or proof is on the supplier to prove that it was there (or that it's your fault in the case of faulty goods).

    Take special note of their return policy too, which should say something like "We will only take back games where the seal is unbroken. This does not affect your statutory rights." That's the important bit, and a legal requirement to put that (in the UK). No matter what they try to tell you about "no returns policies", because something was missing/faulty you're still legally covered by your statutory rights and can take them to a small claims court if necessary.

    Alternatively if you used a credit card, many of the credit card companies have insurance against that kind of thing (fraud etc) and will often refund your card without hesitation.
     
  16. LethalWolfe macrumors G3

    LethalWolfe

    Joined:
    Jan 11, 2002
    Location:
    Los Angeles
    #16
    Going up the corporate ladder is a good way to get what you want and possible a little more. I used to work retail and people whose complaints got to the district and regional level typically got what they wanted and a little "sorry for the inconvenience" gift card or something.


    Lethal
     
  17. risc thread starter macrumors 68030

    risc

    Joined:
    Jul 23, 2004
    Location:
    Melbourne, Australia
    #17
    Personally I don't care about getting a little bit more... I just want what I paid for. 1 Assassin's Creed box with a copy of Assassin's Creed in it. ;)

    I'm going to give K-mart a few days to do the right thing, if they don't I have no interest in escalating it within their corporation. I'll just ring my charge card company and cancel the charge. Then I'll walk in to another store and buy a copy of Assassin's Creed... GAME OVER. :)
     
  18. zero2dash macrumors 6502a

    zero2dash

    Joined:
    Jul 6, 2006
    Location:
    Fenton, MO
    #18
    Wow, I'm surprised it's not a Gamestop; those are notorious for this kind of BS. :mad:

    I hate that crap. Gamestop does it, so does another store (may be local to my area only, I dunno) called Slackers. They have empty boxes on the shelves that are shrinkwrapped that have a sticker that says "new game" with a full price...take it up to the counter, they unwrap it and grab the game disc out of a generic plastic cd holder and put it in there and hand it over. "UMMMM guys this isn't NEW; NEW would constitute UNOPENED and SEALED."

    Good luck with your problem... hope they do the right thing & it gets resolved for you, risc. ;)
     
  19. nyfinest32 macrumors regular

    Joined:
    Oct 16, 2007
    #19
    i had the same thing happen to me when i bought bioshock from bestbuy except mine didnt come with any cd at all. the managers gave me the same bs about they cant give me a new one. so i just kept asking a diff manager each time and finally one of them said fine. =]
     
  20. koobcamuk macrumors 68040

    koobcamuk

    Joined:
    Oct 23, 2006
    #20
    well... maybe...
     
  21. twoodcc macrumors P6

    twoodcc

    Joined:
    Feb 3, 2005
    Location:
    Right side of wrong
    #21
    dang, that's crazy. hope you get everything worked out
     

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