Ownership transfer question

[pvcpro]

Hi all, first post here and am a total newbie to this sort of thing so please be gentle!

I sold an iphone 5s upgrade on ebay and the buyer is demanding I transfer ownership to him, is this possible?
Vodafone are useless so I thought I'd ask here.

Also he is demanding that I get it unlocked to all networks so he can use his Three sim in it, Vodafone say it will cost me £20 but I'm not prepared to pay as the ebay description clearly stated it was a Vodafone upgrade.

Any thoughts or suggestions appreciated

 

[ardchoille50]

Hi all, first post here and am a total newbie to this sort of thing so please be gentle!

I sold an iphone 5s upgrade on ebay and the buyer is demanding I transfer ownership to him, is this possible?
Vodafone are useless so I thought I'd ask here.

Also he is demanding that I get it unlocked to all networks so he can use his Three sim in it, Vodafone say it will cost me £20 but I'm not prepared to pay as the ebay description clearly stated it was a Vodafone upgrade.

Any thoughts or suggestions appreciated

Unless the phone was advertised as being unlocked the responsibility of unlocking the phone falls on the buyer, not the seller.

 

[rctlr]

Transfer of ownership?
Maybe he's thinking about the iCloud registration. Just make sure "Find my iPhone" is turned off and the iCloud account is removed from the iPhone, give it a full wipe and reset. There's plenty of online docs about that.

As for the unlocking, if you've advertised it as unlocked, then you should unlock it, otherwise it's up to the buyer to unlock it.

 

[Newtons Apple]

A buyer like this sounds like trouble. It is why I like to converse via email with a possible buyer before the sale is over. People putting demand like this will post negative feedback at the drop of a hat. I bad buyer who seem a little on the crazy side so they can't big on my stuff. Results: no negative feedback in over a thousand transactions.

If the sales is over you need only unlock if your listed it as unlocked.

 

[pvcpro]

It wasn't advertised as unlocked but he is demanding that I unlock it, it was sold in a sealed box unopened but he has opened it and tried his three sim in it. He is now threatening to return it back to me as he says it's no good to him.

 

[andy2141]

He doesn't have a leg to stand on and is basically trying his luck.

Reply making it clear that the phone was sold as described. Whilst eBay normally side with the buyer on this occasion I think they'll back you.

Did you take the serial number before shipping? He might try to send you back a completely different phone and keep yours.

 

[firedept]

If you sent it sealed, then it should be ready to go. As for the unlock, you state you sold it without the unlock, it then becomes the buyers responsibility to have it unlocked. You have done what is required of you. As for "Transfer of ownership", they turn it on, insert sim and activate.

Email your buyer and be firm (not aggressive) with them, as long as you have all the proof that you delivered what you stated in the sale. Let them know that you delivered everything from your end. Tell them you sold it locked to a network and it is up to them to get it unlocked.

Be prepared for them to try and use Ebay to get their money back. From what you say, Ebay should back you, but most times they side with the buyer even if you are in the right. Good luck and hope it goes in your favor!

 

[nox5]

A lot of times sellers forget to remove their iPhones from their account profile https://supportprofile.apple.com after they sell it. This is different than iCloud account.

 

[byke]

Personally, i would look to evaluate the loss in having the phone returned in an opened state. Compared to the cost in having it unlocked.

Regardless how right you as a seller maybe, if they paid via paypal then you could loose the whole payment if a claim is made. (and not having the phone returned)

I know it sucks, but you really have to decide if a moral battle is worth the loss.
As if the buyer has paid via card, through paypal and cancels his payment.
Then he gets a refund and gets to keep the phone.

There are so many scammers in regards to both buyers and sellers that know how to milk the system. The question is, do you want to delve into that world .... or just come out with a small loss.