Pages 09 and Iwork crashing

Discussion in 'Mac Apps and Mac App Store' started by DECCA, Apr 6, 2010.

  1. DECCA macrumors newbie

    Joined:
    Jan 28, 2007
    #1
    Ive been running SL for months now (installed from disc) and never had an issue, all the updates are current and I have followed the advice given on the other threads. deleted corrupt fonts etc.

    OnyX told me the startup volume needed fixing, which I did from the SL disc.
    could that have done something?

    this is part of the error message that I get

    Process: Pages [357]
    Path: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages
    Identifier: com.apple.iWork.Pages
    Version: 4.0.3 (766)
    Build Info: Pages-7660000~2
    Code Type: X86 (Native)
    Parent Process: launchd [81]

    Date/Time: 2010-04-07 10:25:06.683 +0800
    OS Version: Mac OS X 10.6.3 (10D573)
    Report Version: 6

    Interval Since Last Report: 30961 sec
    Crashes Since Last Report: 38
    Per-App Interval Since Last Report: 345 sec
    Per-App Crashes Since Last Report: 30
    Anonymous UUID: 9A2781DC-E980-4235-8E95-389BAAE8C738

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
    Crashed Thread: 4
     
  2. PeggyD macrumors 6502a

    Joined:
    Jan 9, 2007
    Location:
    Covington, WA, USA
    #2
    If you used Software Update to update to OS X 10.6.3, use the Mac OS 10.6.3 combo update. This fixes a problem with the Hoefler Text font that is not fixed using the delta update (10.6.1 > 10.6.2).

    Second, make sure your iWork applications are updated. For iWork '08 that is Pages 3.0.3 & Numbers 1.0.3. For iWork '09 it's Pages 4.0.3 & Numbers 2.0.3. If you're not running the latest versions & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. They must be in the iWork '08 or iWork '09 folder in Applications. That iWork folder must be named iWork '08 or iWork '09. If it doesn't have the '08 or '09 Software Update won't find them & the updaters won't work.
     
  3. DECCA thread starter macrumors newbie

    Joined:
    Jan 28, 2007
  4. PeggyD macrumors 6502a

    Joined:
    Jan 9, 2007
    Location:
    Covington, WA, USA
    #4
    Have you deleted the Pages preferences? Go to HD > Users > (your account) > Library > Preferences, delete com.apple.iwork.pages.plist, empty the Trash & then restart Pages.

    Also, have you tried running Pages in another user account?

    I think the issue is more of a problem with OS X than Pages.
     
  5. DECCA thread starter macrumors newbie

    Joined:
    Jan 28, 2007
    #5
    I reinstalled snow leopard and everything is back to normal.
    The problem occurs after I install Software Update to OS X 10.6.3.
     
  6. PeggyD macrumors 6502a

    Joined:
    Jan 9, 2007
    Location:
    Covington, WA, USA
    #6
    If you updated Snow Leopard from 10.6.0 to 10.6.3 before the afternoon of April 12, run Software Update again. There was a problem with going from 10.6 to 10.6.3 using the initial 10.6.3 combo. A v1.1 of the updater was released on April 12 to fix the problem.
     

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