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Discussion in 'Mac Apps and Mac App Store' started by ajj86, Apr 26, 2009.

  1. ajj86 macrumors newbie

    Joined:
    Apr 26, 2009
    #1
    So yesterday my Macbook crashed for a while but eventually came back to life.

    Today Pages didn't want to open. I'd click on a pages file on my desktop but the app icon would bounce once then stop, nothing happened.

    I thought it'd be best to check for a software update, which I did...there was a Pages one.

    Now, however, when I click on the app it says..
    'The template ("null)" couldn't be found. It was moved or deleted'.

    Can ANYONE help me? I have Pages files that I NEED to access soon.



    Cheers
    A
     
  2. ZiggyPastorius macrumors 68040

    ZiggyPastorius

    Joined:
    Sep 16, 2007
    Location:
    Berklee College of Music
    #2
    Did you try deleting Pages and reinstalling it from the CD?
     
  3. ajj86 thread starter macrumors newbie

    Joined:
    Apr 26, 2009
    #3
    Did I get a Pages CD with my Macbook? I think it was pre-installed.

    I just deleted preferences and although the warning doesn't come up anymore, nothing opens. :(
     
  4. ZiggyPastorius macrumors 68040

    ZiggyPastorius

    Joined:
    Sep 16, 2007
    Location:
    Berklee College of Music
    #4
    So, then, you just purchased a Serial number online? I thought when you purchased it, even with the demo, they sent you a box with all the stuff in it...maybe not. Try to find the demo on Apple's website, reinstall, then put your serial in that way.
     
  5. ajj86 thread starter macrumors newbie

    Joined:
    Apr 26, 2009
  6. ZiggyPastorius macrumors 68040

    ZiggyPastorius

    Joined:
    Sep 16, 2007
    Location:
    Berklee College of Music
    #6
    I'm very confused. The iWork that comes with your computer is only a trial, unless you had it preinstalled? I thought when they preinstalled apps, they sent you the packaging for it anyways in case you needed to reinstall it. I would call them if this is the case and find out what you need to do.
     
  7. steveoc macrumors regular

    Joined:
    Nov 6, 2007
    Location:
    Adirondacks NY
    #7
    You should have gotten the installation CD if it came preinstalled--at least I did.

    Did you delete the user preferences or system preferences?

    Users/username/library/preferences/

    or Library/preferences

    Also note, if you delete the system wide preferences, you may be asked for the serial number.

    Do any of the other iWork apps work? If so and if a serial number was required, you could get it in the file-->about menu.
     
  8. Shake 'n' Bake macrumors 68020

    Shake 'n' Bake

    Joined:
    Mar 2, 2009
    Location:
    Albany
    #8
    That was a trial version that comes with every Mac.
     
  9. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #9
    Indeed, the physical packaging for preinstalled iWork is included in the box with the new computer.
     

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