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Paid Upgrade Replacement?

T

thirdykal

macrumors member
Original poster
Hey guys,

So my Macbook is being replaced (3 major repairs in the last month, and it still hasn't fixed the freezing), and I just had an idea. I know before they offered paid upgrades for replacement machines, for example if you had a white Macbook and it was to be replaced, you could pay another $600 extra, and get a 15" Macbook Pro instead.

Now that I have the 15", and it is to be replaced, do you think it would be too much to ask for a paid upgrade to a rMBP?
 
thirdykal said:
Hey guys,

So my Macbook is being replaced (3 major repairs in the last month, and it still hasn't fixed the freezing), and I just had an idea. I know before they offered paid upgrades for replacement machines, for example if you had a white Macbook and it was to be replaced, you could pay another $600 extra, and get a 15" Macbook Pro instead.

Now that I have the 15", and it is to be replaced, do you think it would be too much to ask for a paid upgrade to a rMBP?
Click to expand...
Your best bet is to ask Apple, not us. It doesn't hurt to ask and only Apple can answer that for you.
 
True, I was just hoping someone would be in the same or a similar boat and be able to offer insight.
 
During replacement you can request a higher valued model but you will have to pay the difference. I went through this and I had to pay the extra $100 for the high-res screen and also NO discount's (i.e. student, employer & etc.) can be applied. I could have upgraded to the 17 inch (this was back in May 2012) for $400.
 
So if you could do a paid upgrade from a 15" to a 17", or a white Macbook to a 15" Macbook Pro, a paid upgrade from a 2011 15" to a rMBP shouldn't be an issue right?
 
Funnily, I just went through this.

The agent I spoke to, Sylvia, refused to let me upgrade to the Retina MacBook Pro, even though I had a reasonably high-speced model that cost about as much.

She claimed that I had "been through a lot", and needed a computer as fast as possible. She also stated that because this was a "new model" that "didn't exist" when I bought my MacBook Pro", there was no way she could do the upgrade.

As of now, I'm trying to exchange it in store. Wish me luck. 🙂

If you want more information, feel free to PM me.
 
Interesting.. I'm even willing to spec out a rMBP so they can put some money in their pockets, maybe they'll be more willing?
 
The representative I had put me on hold to talk to his boss then came back to me and told me I can upgrade across to any of the Macbook Pro lines but I just had to pay the difference. Also this happened mid-May of this year before the rMBP launch. So since the rMBP is in high demand right now; they might not be willing to do paid upgrades to the Retina lineup.
 
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