Last week I contacted Apple Support because I noticed the paint on my iPhone 8 Plus chipped on two different places. I never dropped my phone and upon inspection of the area I found no signs of scruffs that could indicate bad use either. The agent asked me for some photos which I emailed. One week later I receive a phone call telling paint show signs of abuse. Like I told you. I never dropped the phone and the area where the paint is chipped doesn't have a single scruff. Just the chipped paint. And yeah, guess that's abuse.