Palm rest replacement question

[ProwlingTiger]

I have an early-2008 Macbook that needs the palm rest and screen bezel replaced. Both have cracked significantly. Will any Apple Authorized Service Provider do this for free or just Apple Stores?

Also, I called AppleCare to ask this and the guy told me that not even Apple Stores do free replacements for this when its out of warranty. Has the policy changed?

Thanks,
Dan

 

[MOKHAN]

I know their policy is they'll cover the issue up to 5 years after the purchase date. I would suggest taking it in, they'll probably do it for you!

 

[ProwlingTiger]

I know their policy is they'll cover the issue up to 5 years after the purchase date. I would suggest taking it in, they'll probably do it for you!

Thanks, but do you know if this is just for Apple Stores or all authorized service providers? The nearest Apple Store for me is a couple hours away, nearest ASP is 20 minutes.

 

[MOKHAN]

Thanks, but do you know if this is just for Apple Stores or all authorized service providers? The nearest Apple Store for me is a couple hours away, nearest ASP is 20 minutes.

That's a good question. I've only ever had it done at an Apple store.
According to this link, even authorized service providers will do it.
http://macs.about.com/b/2009/04/08/apple-to-repair-cracked-white-macbooks.htm

Though, I would suggest calling them first.

 

[iMacC2D]

Removed.

 

[ProwlingTiger]

Any repair carried out at an Apple Store can also be carried out at an Authorised Service Provider (hence "Authorised"). I used to do these palm rests all the time, and still see them coming in from time to time.

Awesome, thanks for the help everyone!

 

[iDutchman]

i just had it done yesterday in the Amsterdam new Apple Store.

An early 2008 2,1Ghz white MacBook. Looks all new!

Free of charge.

 

[ProwlingTiger]

I called a Ribbit computer here and they said it's not covered out of warranty...odd. Does anyone know if there's an official Apple support document on this or something?

 

[ProwlingTiger]

Guess I'll just have to travel to the Apple Store...just a 20 min drive once I'm back at Uni, but I kinda wanted to have it fixed by then. Oh well.