Palm rest replacement question

Discussion in 'MacBook' started by ProwlingTiger, May 17, 2012.

  1. ProwlingTiger macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #1
    I have an early-2008 Macbook that needs the palm rest and screen bezel replaced. Both have cracked significantly. Will any Apple Authorized Service Provider do this for free or just Apple Stores?

    Also, I called AppleCare to ask this and the guy told me that not even Apple Stores do free replacements for this when its out of warranty. Has the policy changed?

    Thanks,
    Dan
     
  2. MOKHAN macrumors 6502

    Joined:
    Mar 19, 2011
    Location:
    Toronto, Canada
    #2
    I know their policy is they'll cover the issue up to 5 years after the purchase date. I would suggest taking it in, they'll probably do it for you!
     
  3. ProwlingTiger thread starter macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #3
    Thanks, but do you know if this is just for Apple Stores or all authorized service providers? The nearest Apple Store for me is a couple hours away, nearest ASP is 20 minutes.
     
  4. MOKHAN macrumors 6502

    Joined:
    Mar 19, 2011
    Location:
    Toronto, Canada
    #4
    That's a good question. I've only ever had it done at an Apple store.
    According to this link, even authorized service providers will do it.
    http://macs.about.com/b/2009/04/08/apple-to-repair-cracked-white-macbooks.htm

    Though, I would suggest calling them first.
     
  5. iMacC2D, May 18, 2012
    Last edited: Aug 12, 2017
  6. ProwlingTiger thread starter macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #6
    Awesome, thanks for the help everyone!
     
  7. iDutchman macrumors 6502a

    Joined:
    May 9, 2010
    Location:
    Amsterdam, NL
    #7
    i just had it done yesterday in the Amsterdam new Apple Store.

    An early 2008 2,1Ghz white MacBook. Looks all new!:cool:

    Free of charge.
     
  8. ProwlingTiger thread starter macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #8
    I called a Ribbit computer here and they said it's not covered out of warranty...odd. Does anyone know if there's an official Apple support document on this or something?
     
  9. ProwlingTiger thread starter macrumors 65816

    ProwlingTiger

    Joined:
    Jan 15, 2008
    #9
    Guess I'll just have to travel to the Apple Store...just a 20 min drive once I'm back at Uni, but I kinda wanted to have it fixed by then. Oh well.
     

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