Sorry, I've been busy with school so I haven't got around to calling Apple yet but hopefully in the next 7-10 days I'll be making a call and will make sure to let you guys know the outcome.
Definitely not NORMAL wear and tear. Either someone had something on their wrist while using the computer and scratched it all up, or someone had some steel debris on their hands (maybe the guy is a mechanic) and scratched it. Either way, people need to be more careful with their 1500 dollar laptops so they don't have to come on here whining about how the f-ed it up. End of story.
I don't agree.
I have photos of the scratches on the 2nd page of this thread as well. I discovered them 2 weeks after buying my MacBook.I bought it new & not refurbished too. I'm the only one using it. The MacBook has never even left my desk once I have it until I discovered those scratches. I don't wear watches or jewellery while at home and/or using the MacBook. Tell you what, I type in a way that my hands/wrists do not even touch the palm-rest. I'm so anal that every time I had to leave my desk, I'll make sure that I wash my hands with soup thoroughly before getting back to the desk to use my MacBook.
Expert, how do you explain that?So you're saying that I'm stupid enough to take such precautions because what I do will instead make those scratches?
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Definitely not NORMAL wear and tear. Either someone had something on their wrist while using the computer and scratched it all up, or someone had some steel debris on their hands (maybe the guy is a mechanic) and scratched it. Either way, people need to be more careful with their 1500 dollar laptops so they don't have to come on here whining about how the f-ed it up. End of story.
Kind of reminds me of my friend who made a habit of using his cell phone and laptop while in the jacuzzi. Then one day neither would turn off and he couldn't figure out why. Good God people.
As I'm not going to go through 3 pages of people guessing, I'm going to say get a Genius to look at it. It's still under it's 1 year warranty.
As someone had said, it looks like peeling rather than scratches. So it could possibly too much weight being exerted onto the palm rests. If not that, metal fatigue seems likely
The thing is that this is still a "cosmetic" problem, which is not covered by Apple. You can bring it to Apple & they'll just said that you're SOL. I'm not going to go to an Apple store, waste time in the queue, hear what I'm expecting & get myself mad at their responses. I mean is it even worth wasting time for that?What exactly is the problem with the macbook? What do you guys expect to happen if you have your hand on a surface 24/7? It doesn't matter what it's made of...it's going to get messed up, one way or another. Same applies to the touchpad. Take a look at the sape of the "scratches". They're exactly from the lower end of your palm.
Do yourselves a favor and buy something to protect the palm rest area as well as the touchpad area as soon as you buy a laptop in the future. If you do so, you probably won't have to make any threads about how Macs/Dells/etc suck because the paint is coming off or the anodized aluminum is starting to wear off.
http://www.marware.com/PRODUCTS/MacBook
Problem solved.
Since you haven't supplied any photos of the right palmrest I'm going to assume it's from a watch strap. Most people wear them on their left wrist, so....
I give up. People aren't going to accept that this isn't due to normal wear and tear. Oh well...
I give up. People aren't going to accept that this isn't due to normal wear and tear. Oh well...
I would laugh in your face if you brought that in for warranty. It's like complaining to a car manufacturer that you scratched your paint.
If you know you are unable to take care of things, simply factor that in your buying decision.
If this "issue" is from NORMAL wear and tear, why isn't it wide spread?