Panic Report on new (refurbished) Macbook Pro 2017

[chromeman]

Hey everyone,

Just got a refurbished Macbook Pro (2017 model, 256GB memory, i5 processor) from Laptops Direct.

After closing the lid, it is restarting itself with a panic report.

Error report below.

Everything else functioning perfectly.

Any help appreciated on this one!

Thanks a lot.

Anonymous UUID: 58E82DE1-A310-6674-25FA-229C3FD92028

Sat May 26 12:50:46 2018

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f8bb57f7b): nvme: " NVMe: Command timed-out and request found in the completion queue \n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-356.50.26/IONVMeController.cpp:5188
Backtrace (CPU 0), Frame : Return Address
0xffffff914b82bb50 : 0xffffff8009e6e166
0xffffff914b82bba0 : 0xffffff8009f96714
0xffffff914b82bbe0 : 0xffffff8009f88a00
0xffffff914b82bc60 : 0xffffff8009e20180
0xffffff914b82bc80 : 0xffffff8009e6dbdc
0xffffff914b82bdb0 : 0xffffff8009e6d99c
0xffffff914b82be10 : 0xffffff7f8bb57f7b
0xffffff914b82be30 : 0xffffff800a49f71c
0xffffff914b82bea0 : 0xffffff800a49f646
0xffffff914b82bed0 : 0xffffff8009ea77e4
0xffffff914b82bf40 : 0xffffff8009ea7345
0xffffff914b82bfa0 : 0xffffff8009e1f4f7
Kernel Extensions in backtrace:
com.apple.iokit.IONVMeFamily(2.1)[AAD9E232-4F00-3702-9310-C5ABB53A5B6F]@0xffffff7f8bb44000->0xffffff7f8bb82fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[54CD88E5-9FD7-30FC-89A0-E4B2D0CE6F85]@0xffffff7f8ad93000
dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f8a694000
dependency: com.apple.driver.AppleEFINVRAM(2.1)[F35A52E2-CF80-3BA9-92B5-25EFE216094F]@0xffffff7f8ac16000
dependency: com.apple.iokit.IOStorageFamily(2.1)[F27A8A2A-6662-3608-83BD-415037509E01]@0xffffff7f8a846000
dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffffff7f8b0b3000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
17E199

Kernel version:
Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
Kernel slide: 0x0000000009c00000
Kernel text base: 0xffffff8009e00000
__HIB text base: 0xffffff8009d00000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 3127780315626
last loaded kext at 244499456256: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8cc96000, size 69632)
last unloaded kext at 399993301723: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8cc96000, size 61440)
loaded kexts:
com.apple.driver.AppleGraphicsDevicePolicy 3.18.48
com.apple.AGDCPluginDisplayMetrics 3.18.48
com.apple.driver.AppleHV 1
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.5f3
com.apple.driver.AGPM 110.23.33
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelKBLGraphics 10.3.2
com.apple.driver.AppleHDA 281.51
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.AppleIntelPCHPMC 2.0.1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AirPort.BrcmNIC 1240.29.1a7
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleCameraInterface 6.01.2
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.eficheck 1
com.apple.driver.AppleMCCSControl 1.5.4
com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.2
com.apple.filesystems.autofs 3.0
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AppleTopCaseHIDEventDriver 133
com.apple.filesystems.apfs 748.51.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleGraphicsControl 3.18.48
com.apple.iokit.IOAVBFamily 675.6
com.apple.plugin.IOgPTPPlugin 675.12
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleSSE 1.0
com.apple.driver.DspFuncLib 281.51
com.apple.kext.OSvKernDSPLib 526
com.apple.AppleGPUWrangler 3.18.48
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 519.15
com.apple.driver.AppleHDAController 281.51
com.apple.iokit.IOHDAFamily 281.51
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.5f3
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleOnboardSerial 1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.AppleGraphicsDeviceControl 3.18.48
com.apple.iokit.IOAcceleratorFamily2 378.18.1
com.apple.iokit.IOGraphicsFamily 519.15
com.apple.iokit.IOSurface 211.12
com.apple.kext.triggers 1.0
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleActuatorDriver 1404.4
com.apple.driver.AppleHIDKeyboard 205
com.apple.driver.AppleHSBluetoothDriver 133
com.apple.driver.IOBluetoothHIDDriver 6.0.5f3
com.apple.iokit.IOBluetoothFamily 6.0.5f3
com.apple.driver.AppleMultitouchDriver 1404.4
com.apple.driver.AppleInputDeviceSupport 1404.3
com.apple.driver.AppleHSSPIHIDDriver 53
com.apple.driver.AppleThunderboltDPInAdapter 5.5.3
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleHPM 3.1.3
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleHSSPISupport 53
com.apple.driver.AppleThunderboltNHI 4.7.2
com.apple.iokit.IOThunderboltFamily 6.7.8
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.50.10
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.50.6
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.50.3
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOTimeSyncFamily 675.12
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF

 

[chabig]

Everything else functioning perfectly.

It wasn’t clear to me whether the machine works or not. If you got a panic one time, ignore it and move on. If the machine won’t start at all and panics every time you start it, you can try reinstalling the system software. If the machine shipped to you with Sierra, this would be an excellent time to upgrade to High Sierra.

Or if you don’t feel comfortable doing that, return it to Laptops Direct before their 3 month warranty expires. It looks like these machine don’t come with an Apple warranty.

 

[chromeman]

It wasn’t clear to me whether the machine works or not. If you got a panic one time, ignore it and move on. If the machine won’t start at all and panics every time you start it, you can try reinstalling the system software. If the machine shipped to you with Sierra, this would be an excellent time to upgrade to High Sierra.

Or if you don’t feel comfortable doing that, return it to Laptops Direct before their 3 month warranty expires. It looks like these machine don’t come with an Apple warranty.

Thanks for the advice. Has High Sierra already installed so might be a send back to them for a look. Appreciate your insight!

 

[chabig]

Thanks for the advice. Has High Sierra already installed so might be a send back to them for a look. Appreciate your insight!

That sounds like the best plan to me. It’s “new” from them so you shouldn’t have to figure it out. Let them take care of it.

 

[oldhifi]

Send it back, go to Apple refurbished..

 

[NoBoMac]

Wild guess, based on the log, might want to try resetting NVRAM and SMC.

NVRAM instructions, which has a link to SMC reset.

https://support.apple.com/en-us/HT204063

If not solved, yes, have Apple figure it out.

 

[chromeman]

Thanks for all the advice. Have updated, as it needed a system update, tried the reset and will go from there.

Thanks again! Helpful as always.

 

[treekram]

The kernel panic is happening in IONVMeController.cpp, the NVMe controller being the SSD controller. In searching the web, this kernel panic isn't widespread but in all instances it revolved around sleep/wake. You did not have the latest High Sierra update and in your last post, you mention updating so that may solve the issue - the last HS update was pretty large (1GB).

I could see a scenario (being the suspicious person I am) that the original owner started having these issues after the return period but before the warranty was up but couldn't get the problem solved by Apple (or whoever they took the computer to) so just gave up. Hopefully that's not the case but in the few instances reported on the web, none reported the problem solved, although that could be that they just didn't report back. One poster said that they were told to reinstall the OS and the problem went away for a little while. If this problem occurred after you started installing non-Apple software, there could be an issue with some software. If you continue to have issues and you have installed other software, make a post to that effect and I can make additional suggestions. You should try multiple closing-openings of the lid (wait a while before doing each cycle) to see how consistent the problem is.

 

[chromeman]

The kernel panic is happening in IONVMeController.cpp, the NVMe controller being the SSD controller. In searching the web, this kernel panic isn't widespread but in all instances it revolved around sleep/wake. You did not have the latest High Sierra update and in your last post, you mention updating so that may solve the issue - the last HS update was pretty large (1GB).

I could see a scenario (being the suspicious person I am) that the original owner started having these issues after the return period but before the warranty was up but couldn't get the problem solved by Apple (or whoever they took the computer to) so just gave up. Hopefully that's not the case but in the few instances reported on the web, none reported the problem solved, although that could be that they just didn't report back. One poster said that they were told to reinstall the OS and the problem went away for a little while. If this problem occurred after you started installing non-Apple software, there could be an issue with some software. If you continue to have issues and you have installed other software, make a post to that effect and I can make additional suggestions. You should try multiple closing-openings of the lid (wait a while before doing each cycle) to see how consistent the problem is.

Extremely helpful post, thank you. Might try removing any other software and adding each step by step to see if a particular install is causing the issue.
I hope your suspicions aren't correct but I too have a suspicious mind!
Thanks again.

 

[TETENAL]

I personally would return it. The risk that it has some hardware problem would be to high for me.

 

[treekram]

You can try safe mode.
https://support.apple.com/en-us/HT201262

This will start the MBP without the 3rd-party programs that run automatically. So if you are getting kernel panics consistently when going into/out of sleep - and then you run your computer in safe mode without starting any programs yourself and you then have the same problem, then it's likely not a 3rd-party software issue. It could be an macOS issue but I would agree with the posts that say at that point you should probably return the MBP. The reports on this kernel panic are small so I would think that if it isn't a 3rd-party software issue, it's likely a hardware defect in some of the MBP's.

 

[flyinmac]

Anytime a computer is received and needs troubleshooting out of the box, it’s never a good sign.

When you receive hardware, it either works out of the box or it doesn’t.

Just send it back. Be done with it.