Panic Report on new (refurbished) Macbook Pro 2017

Discussion in 'macOS High Sierra (10.13)' started by chromeman, May 26, 2018.

  1. chromeman macrumors newbie

    Joined:
    Jan 2, 2018
    #1
    Hey everyone,

    Just got a refurbished Macbook Pro (2017 model, 256GB memory, i5 processor) from Laptops Direct.

    After closing the lid, it is restarting itself with a panic report.

    Error report below.

    Everything else functioning perfectly.

    Any help appreciated on this one!

    Thanks a lot.

    Anonymous UUID: 58E82DE1-A310-6674-25FA-229C3FD92028

    Sat May 26 12:50:46 2018

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7f8bb57f7b): nvme: " NVMe: Command timed-out and request found in the completion queue \n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-356.50.26/IONVMeController.cpp:5188
    Backtrace (CPU 0), Frame : Return Address
    0xffffff914b82bb50 : 0xffffff8009e6e166
    0xffffff914b82bba0 : 0xffffff8009f96714
    0xffffff914b82bbe0 : 0xffffff8009f88a00
    0xffffff914b82bc60 : 0xffffff8009e20180
    0xffffff914b82bc80 : 0xffffff8009e6dbdc
    0xffffff914b82bdb0 : 0xffffff8009e6d99c
    0xffffff914b82be10 : 0xffffff7f8bb57f7b
    0xffffff914b82be30 : 0xffffff800a49f71c
    0xffffff914b82bea0 : 0xffffff800a49f646
    0xffffff914b82bed0 : 0xffffff8009ea77e4
    0xffffff914b82bf40 : 0xffffff8009ea7345
    0xffffff914b82bfa0 : 0xffffff8009e1f4f7
    Kernel Extensions in backtrace:
    com.apple.iokit.IONVMeFamily(2.1)[AAD9E232-4F00-3702-9310-C5ABB53A5B6F]@0xffffff7f8bb44000->0xffffff7f8bb82fff
    dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[54CD88E5-9FD7-30FC-89A0-E4B2D0CE6F85]@0xffffff7f8ad93000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f8a694000
    dependency: com.apple.driver.AppleEFINVRAM(2.1)[F35A52E2-CF80-3BA9-92B5-25EFE216094F]@0xffffff7f8ac16000
    dependency: com.apple.iokit.IOStorageFamily(2.1)[F27A8A2A-6662-3608-83BD-415037509E01]@0xffffff7f8a846000
    dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffffff7f8b0b3000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    17E199

    Kernel version:
    Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
    Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
    Kernel slide: 0x0000000009c00000
    Kernel text base: 0xffffff8009e00000
    __HIB text base: 0xffffff8009d00000
    System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

    System uptime in nanoseconds: 3127780315626
    last loaded kext at 244499456256: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8cc96000, size 69632)
    last unloaded kext at 399993301723: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8cc96000, size 61440)
    loaded kexts:
    com.apple.driver.AppleGraphicsDevicePolicy 3.18.48
    com.apple.AGDCPluginDisplayMetrics 3.18.48
    com.apple.driver.AppleHV 1
    com.apple.driver.AudioAUUC 1.70
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 6.0.5f3
    com.apple.driver.AGPM 110.23.33
    com.apple.driver.ApplePlatformEnabler 2.7.0d0
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.pmtelemetry 1
    com.apple.driver.AppleUpstreamUserClient 3.6.5
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleIntelKBLGraphics 10.3.2
    com.apple.driver.AppleHDA 281.51
    com.apple.driver.AppleBacklight 170.12.6
    com.apple.driver.AppleThunderboltIP 3.1.1
    com.apple.driver.AppleIntelPCHPMC 2.0.1
    com.apple.driver.AppleSMCLMU 211
    com.apple.driver.AirPort.BrcmNIC 1240.29.1a7
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleCameraInterface 6.01.2
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.eficheck 1
    com.apple.driver.AppleMCCSControl 1.5.4
    com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.2
    com.apple.filesystems.autofs 3.0
    com.apple.filesystems.hfs.kext 407.50.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.driver.AppleTopCaseHIDEventDriver 133
    com.apple.filesystems.apfs 748.51.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 6.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 6.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 183
    com.apple.security.TMSafetyNet 8
    com.apple.security.quarantine 3
    com.apple.driver.AppleGraphicsControl 3.18.48
    com.apple.iokit.IOAVBFamily 675.6
    com.apple.plugin.IOgPTPPlugin 675.12
    com.apple.iokit.IOEthernetAVBController 1.1.0
    com.apple.driver.AppleSSE 1.0
    com.apple.driver.DspFuncLib 281.51
    com.apple.kext.OSvKernDSPLib 526
    com.apple.AppleGPUWrangler 3.18.48
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 519.15
    com.apple.driver.AppleHDAController 281.51
    com.apple.iokit.IOHDAFamily 281.51
    com.apple.iokit.IOAudioFamily 206.5
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.5f3
    com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3
    com.apple.driver.AppleIntelLpssUARTv1 3.0.60
    com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
    com.apple.driver.AppleOnboardSerial 1.0
    com.apple.iokit.IOSkywalkFamily 1
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleSMBusController 1.0.18d1
    com.apple.AppleGraphicsDeviceControl 3.18.48
    com.apple.iokit.IOAcceleratorFamily2 378.18.1
    com.apple.iokit.IOGraphicsFamily 519.15
    com.apple.iokit.IOSurface 211.12
    com.apple.kext.triggers 1.0
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.driver.AppleActuatorDriver 1404.4
    com.apple.driver.AppleHIDKeyboard 205
    com.apple.driver.AppleHSBluetoothDriver 133
    com.apple.driver.IOBluetoothHIDDriver 6.0.5f3
    com.apple.iokit.IOBluetoothFamily 6.0.5f3
    com.apple.driver.AppleMultitouchDriver 1404.4
    com.apple.driver.AppleInputDeviceSupport 1404.3
    com.apple.driver.AppleHSSPIHIDDriver 53
    com.apple.driver.AppleThunderboltDPInAdapter 5.5.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
    com.apple.driver.AppleHPM 3.1.3
    com.apple.driver.AppleIntelLpssI2CController 3.0.60
    com.apple.driver.AppleHSSPISupport 53
    com.apple.driver.AppleThunderboltNHI 4.7.2
    com.apple.iokit.IOThunderboltFamily 6.7.8
    com.apple.driver.AppleIntelLpssSpiController 3.0.60
    com.apple.driver.AppleIntelLpssDmac 3.0.60
    com.apple.iokit.IONVMeFamily 2.1.0
    com.apple.driver.AppleIntelLpssGspi 3.0.60
    com.apple.driver.AppleIntelLpssI2C 3.0.60
    com.apple.driver.usb.AppleUSBXHCIPCI 1.2
    com.apple.driver.usb.AppleUSBXHCI 1.2
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.driver.AppleEFIRuntime 2.1
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 480.50.10
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleEffaceableStorage 1.0
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleUSBTDM 439.50.6
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.iokit.IOUSBMassStorageDriver 140.50.3
    com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.IOSlaveProcessor 1
    com.apple.iokit.IOTimeSyncFamily 675.12
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleACPIPlatform 6.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 1.0

    EOF
     
  2. chabig macrumors 601

    Joined:
    Sep 6, 2002
    #2
    It wasn’t clear to me whether the machine works or not. If you got a panic one time, ignore it and move on. If the machine won’t start at all and panics every time you start it, you can try reinstalling the system software. If the machine shipped to you with Sierra, this would be an excellent time to upgrade to High Sierra.

    Or if you don’t feel comfortable doing that, return it to Laptops Direct before their 3 month warranty expires. It looks like these machine don’t come with an Apple warranty.
     
  3. chromeman thread starter macrumors newbie

    Joined:
    Jan 2, 2018
    #3
    Thanks for the advice. Has High Sierra already installed so might be a send back to them for a look. Appreciate your insight!
     
  4. chabig macrumors 601

    Joined:
    Sep 6, 2002
    #4
    That sounds like the best plan to me. It’s “new” from them so you shouldn’t have to figure it out. Let them take care of it.
     
  5. oldhifi macrumors 65816

    oldhifi

    Joined:
    Jan 12, 2013
    Location:
    USA
  6. NoBoMac macrumors 68000

    Joined:
    Jul 1, 2014
    #6
    Wild guess, based on the log, might want to try resetting NVRAM and SMC.

    NVRAM instructions, which has a link to SMC reset.

    https://support.apple.com/en-us/HT204063

    If not solved, yes, have Apple figure it out.
     
  7. chromeman thread starter macrumors newbie

    Joined:
    Jan 2, 2018
    #7
    Thanks for all the advice. Have updated, as it needed a system update, tried the reset and will go from there.

    Thanks again! Helpful as always.
     
  8. treekram macrumors 65816

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #8
    The kernel panic is happening in IONVMeController.cpp, the NVMe controller being the SSD controller. In searching the web, this kernel panic isn't widespread but in all instances it revolved around sleep/wake. You did not have the latest High Sierra update and in your last post, you mention updating so that may solve the issue - the last HS update was pretty large (1GB).

    I could see a scenario (being the suspicious person I am) that the original owner started having these issues after the return period but before the warranty was up but couldn't get the problem solved by Apple (or whoever they took the computer to) so just gave up. Hopefully that's not the case but in the few instances reported on the web, none reported the problem solved, although that could be that they just didn't report back. One poster said that they were told to reinstall the OS and the problem went away for a little while. If this problem occurred after you started installing non-Apple software, there could be an issue with some software. If you continue to have issues and you have installed other software, make a post to that effect and I can make additional suggestions. You should try multiple closing-openings of the lid (wait a while before doing each cycle) to see how consistent the problem is.
     
  9. chromeman thread starter macrumors newbie

    Joined:
    Jan 2, 2018
    #9
    Extremely helpful post, thank you. Might try removing any other software and adding each step by step to see if a particular install is causing the issue.
    I hope your suspicions aren't correct but I too have a suspicious mind!
    Thanks again.
     
  10. TETENAL macrumors regular

    Joined:
    Nov 29, 2014
    #10
    I personally would return it. The risk that it has some hardware problem would be to high for me.
     
  11. treekram macrumors 65816

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #11
    You can try safe mode.
    https://support.apple.com/en-us/HT201262

    This will start the MBP without the 3rd-party programs that run automatically. So if you are getting kernel panics consistently when going into/out of sleep - and then you run your computer in safe mode without starting any programs yourself and you then have the same problem, then it's likely not a 3rd-party software issue. It could be an macOS issue but I would agree with the posts that say at that point you should probably return the MBP. The reports on this kernel panic are small so I would think that if it isn't a 3rd-party software issue, it's likely a hardware defect in some of the MBP's.
     
  12. flyinmac macrumors 68040

    flyinmac

    Joined:
    Sep 2, 2006
    Location:
    United States
    #12
    Anytime a computer is received and needs troubleshooting out of the box, it’s never a good sign.

    When you receive hardware, it either works out of the box or it doesn’t.

    Just send it back. Be done with it.
     

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