Panic Report on new (refurbished) Macbook Pro 2017

Discussion in 'macOS High Sierra (10.13)' started by chromeman, May 26, 2018.

  1. chromeman macrumors newbie

    Jan 2, 2018
    Hey everyone,

    Just got a refurbished Macbook Pro (2017 model, 256GB memory, i5 processor) from Laptops Direct.

    After closing the lid, it is restarting itself with a panic report.

    Error report below.

    Everything else functioning perfectly.

    Any help appreciated on this one!

    Thanks a lot.

    Anonymous UUID: 58E82DE1-A310-6674-25FA-229C3FD92028

    Sat May 26 12:50:46 2018

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7f8bb57f7b): nvme: " NVMe: Command timed-out and request found in the completion queue \n"@/BuildRoot/Library/Caches/
    Backtrace (CPU 0), Frame : Return Address
    0xffffff914b82bb50 : 0xffffff8009e6e166
    0xffffff914b82bba0 : 0xffffff8009f96714
    0xffffff914b82bbe0 : 0xffffff8009f88a00
    0xffffff914b82bc60 : 0xffffff8009e20180
    0xffffff914b82bc80 : 0xffffff8009e6dbdc
    0xffffff914b82bdb0 : 0xffffff8009e6d99c
    0xffffff914b82be10 : 0xffffff7f8bb57f7b
    0xffffff914b82be30 : 0xffffff800a49f71c
    0xffffff914b82bea0 : 0xffffff800a49f646
    0xffffff914b82bed0 : 0xffffff8009ea77e4
    0xffffff914b82bf40 : 0xffffff8009ea7345
    0xffffff914b82bfa0 : 0xffffff8009e1f4f7
    Kernel Extensions in backtrace:[AAD9E232-4F00-3702-9310-C5ABB53A5B6F]@0xffffff7f8bb44000->0xffffff7f8bb82fff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:

    Kernel version:
    Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
    Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
    Kernel slide: 0x0000000009c00000
    Kernel text base: 0xffffff8009e00000
    __HIB text base: 0xffffff8009d00000
    System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

    System uptime in nanoseconds: 3127780315626
    last loaded kext at 244499456256: 1.10 (addr 0xffffff7f8cc96000, size 69632)
    last unloaded kext at 399993301723: 1.10 (addr 0xffffff7f8cc96000, size 61440)
    loaded kexts: 3.18.48 3.18.48 1 1.70 1.0.1 6.0.5f3 110.23.33 2.7.0d0 1.0.0 1 3.6.5 7.0.0 10.3.2 281.51 170.12.6 3.1.1 2.0.1 211 1240.29.1a7 1 6.01.2 4.0.0 1 1.5.4 10.3.2 3.0 407.50.6 1.0.0d1 40 1.0.0 133 748.51.0 161.0.0 6.1 2.0 2.1 6.1 1.7 183 8 3 3.18.48 675.6 675.12 1.1.0 1.0 281.51 526 3.18.48 1.1.0 519.15 281.51 281.51 206.5 1.2.0 1200.12.2 1.0.1b8 1.0.4 6.0.5f3 6.0.5f3 3.0.60 3.0.60 1.0 1 11 1.0.0 6.0.0d8 1.0.0 1.0.18d1 3.18.48 378.18.1 519.15 211.12 1.0 1 1404.4 205 133 6.0.5f3 6.0.5f3 1404.4 1404.3 53 5.5.3 5.5.3 2.1.3 3.1.3 3.0.60 53 4.7.2 6.7.8 3.0.60 3.0.60 2.1.0 3.0.60 3.0.60 1.2 1.2 1.0 900.4.1 2.1 2.1 2.0.0 1.1 300.0 1.0.0d1 480.50.10 28.30 1.0 2 439.50.6 1.0.5 140.50.3 404.30.2 404.30.2 2.1 1.0 1 1.2 1.0 1.0 1.0.1 1 675.12 3.4 31 6.1 3.1.9 2.9 1.4 1 1 1.0

  2. chabig macrumors 603

    Sep 6, 2002
    It wasn’t clear to me whether the machine works or not. If you got a panic one time, ignore it and move on. If the machine won’t start at all and panics every time you start it, you can try reinstalling the system software. If the machine shipped to you with Sierra, this would be an excellent time to upgrade to High Sierra.

    Or if you don’t feel comfortable doing that, return it to Laptops Direct before their 3 month warranty expires. It looks like these machine don’t come with an Apple warranty.
  3. chromeman thread starter macrumors newbie

    Jan 2, 2018
    Thanks for the advice. Has High Sierra already installed so might be a send back to them for a look. Appreciate your insight!
  4. chabig macrumors 603

    Sep 6, 2002
    That sounds like the best plan to me. It’s “new” from them so you shouldn’t have to figure it out. Let them take care of it.
  5. oldhifi macrumors 65816


    Jan 12, 2013
  6. NoBoMac macrumors 68000

    Jul 1, 2014
    Wild guess, based on the log, might want to try resetting NVRAM and SMC.

    NVRAM instructions, which has a link to SMC reset.

    If not solved, yes, have Apple figure it out.
  7. chromeman thread starter macrumors newbie

    Jan 2, 2018
    Thanks for all the advice. Have updated, as it needed a system update, tried the reset and will go from there.

    Thanks again! Helpful as always.
  8. treekram macrumors 68000

    Nov 9, 2015
    Honolulu HI
    The kernel panic is happening in IONVMeController.cpp, the NVMe controller being the SSD controller. In searching the web, this kernel panic isn't widespread but in all instances it revolved around sleep/wake. You did not have the latest High Sierra update and in your last post, you mention updating so that may solve the issue - the last HS update was pretty large (1GB).

    I could see a scenario (being the suspicious person I am) that the original owner started having these issues after the return period but before the warranty was up but couldn't get the problem solved by Apple (or whoever they took the computer to) so just gave up. Hopefully that's not the case but in the few instances reported on the web, none reported the problem solved, although that could be that they just didn't report back. One poster said that they were told to reinstall the OS and the problem went away for a little while. If this problem occurred after you started installing non-Apple software, there could be an issue with some software. If you continue to have issues and you have installed other software, make a post to that effect and I can make additional suggestions. You should try multiple closing-openings of the lid (wait a while before doing each cycle) to see how consistent the problem is.
  9. chromeman thread starter macrumors newbie

    Jan 2, 2018
    Extremely helpful post, thank you. Might try removing any other software and adding each step by step to see if a particular install is causing the issue.
    I hope your suspicions aren't correct but I too have a suspicious mind!
    Thanks again.
  10. TETENAL macrumors regular

    Nov 29, 2014
    I personally would return it. The risk that it has some hardware problem would be to high for me.
  11. treekram macrumors 68000

    Nov 9, 2015
    Honolulu HI
    You can try safe mode.

    This will start the MBP without the 3rd-party programs that run automatically. So if you are getting kernel panics consistently when going into/out of sleep - and then you run your computer in safe mode without starting any programs yourself and you then have the same problem, then it's likely not a 3rd-party software issue. It could be an macOS issue but I would agree with the posts that say at that point you should probably return the MBP. The reports on this kernel panic are small so I would think that if it isn't a 3rd-party software issue, it's likely a hardware defect in some of the MBP's.
  12. flyinmac macrumors 68040


    Sep 2, 2006
    United States
    Anytime a computer is received and needs troubleshooting out of the box, it’s never a good sign.

    When you receive hardware, it either works out of the box or it doesn’t.

    Just send it back. Be done with it.

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