Panther / Comcast Internet connection problems

Whether Comcast says they support the Mac or not, the Mac supports Comcast. Internet connections are based on standards which are not platform dependent. They're just being lazy if they don't want to deal with Macs.

This is cable internet, right? I'm surprised it didn't work on your Mac right out of the box. Go into system preferences ->network ->ethernet, and tell it to use DHCP. That should do it. If it doesn't, then post with your specifics--what have you done exactly?

 

Re: Panther / Comcast Internet connection problems

Is your computer connected directly to your cable modem? If it is, then you may have to reset the modem when you switch between MacOS 9 and MacOS X 10. Just unpower the modem for approximately 30 seconds. This forces it to get a new IP address from your ISP. If you have a router, then you can switch between OSes without going through these gymnastics.

 

I love having a cable modem, but Comcast's support is basically non-existent. The reason they "don't support Macs" is their phone folks have scripts that they go through, step by step, to help them solve problems. Actually they don't support much even if you're a PC user - you have to be using Outlook Express for e-mail and Internet Explorer for the Web in order for them to use their scripts.

It's really frustrating when you call them to try telling them a server is down, for example. They try to start going through their "Internet Explorer" script. Guys, the problem is at YOUR end!!!

 

what kind of cable modem were you using when you had that problem?

 

Yeah Comcast supports sucks unless they actually know that its their problem.

If I do have a problem and I do have to call, they read their scripts of what to do. In almost every case I have already done these exact steps.

To get answers you have to ask to speak to their "senior" technicians.