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Parcelforce Compensation
- Thread starter -Ryan-
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niuniu
macrumors 68020
Depends who you deal with. Get a decent bloke and he'll refund you, get a miserable jobsworth and you'll get nothing.
I'm having a similar issue with some cowboy outfit called Fastway at the moment. They have some guy riding around in a van with my parcel. Been there for days now, God knows what he's doing with it. The customer service is appalling.. don't get me started, but I'm trying to get my 8 quid back.
I'm having a similar issue with some cowboy outfit called Fastway at the moment. They have some guy riding around in a van with my parcel. Been there for days now, God knows what he's doing with it. The customer service is appalling.. don't get me started, but I'm trying to get my 8 quid back.
AppleMatt
macrumors 68000
Interesting problem! I agree your best bet is to ring, not write, and hopefully explain how unfair/absurd the outcome would be to deny you compensation.
A strict literal reading of the terms does not exclude your claim, in my opinion, because it says 'when' and not 'if'; 'when' seem to indicate only the time customs has it, whereas 'if' would suggest a blanket exclusion of all subsequent delays.
Do they have a general compensation system, or would you also hae to show you suffered a loss as a result of the delay?
AppleMatt
A strict literal reading of the terms does not exclude your claim, in my opinion, because it says 'when' and not 'if'; 'when' seem to indicate only the time customs has it, whereas 'if' would suggest a blanket exclusion of all subsequent delays.
Do they have a general compensation system, or would you also hae to show you suffered a loss as a result of the delay?
AppleMatt
I had a similar problem when i ordered a tablet stylus from the US, which was delivered by Parcelfarce.
After much wrangling, checking with HMRC, and writing to the Guardian consumer pages (!), i gave in to their extortion and paid up, the tax amounting to a third of the cost of the item.
They claim that the 'levy' is to recoup the time and resources they have spent filling out HMRC paperwork and paying the fees (which are substantially less than they charge you) on your behalf. After paying i did write to them requesting an itemised account of how much it actually costs them, but never received a response.
After much wrangling, checking with HMRC, and writing to the Guardian consumer pages (!), i gave in to their extortion and paid up, the tax amounting to a third of the cost of the item.
They claim that the 'levy' is to recoup the time and resources they have spent filling out HMRC paperwork and paying the fees (which are substantially less than they charge you) on your behalf. After paying i did write to them requesting an itemised account of how much it actually costs them, but never received a response.