Hello all, I'm having a bit of a problem getting a package from Parcelforce. The parcel was being delivered internationally. It has been in the UK since Tuesday afternoon (25th). The parcel was then taken by customs which is fair enough, and they have unfortunately put charges on it , which again I suppose is fair enough. The package left customs on Thursday afternoon (27th). It was then moved to the second Parcelforce hub at Coventry for the national parcel system. It is still there today (29th) despite being a guaranteed 24 Hour delivery service. As it is now Saturday afternoon, it is impossible that the parcel will arrive before Monday (31st). That is five days since they had it returned from Customs. Discounting Sunday, that is four. My problem arises in that on the Parcelforce website it states: The package was held up in Customs, as I've said, and it also has taxes payable on it. However, it is now going to be four days since it left that process, and it hasn't even made it to the city I live in, let alone been delivered. This is just bad service, which I think is inexcusable. So, is it possible that I can claim back the compensation, or will they use this as a loophole to avoid refunding? Thanks!