Parental Controls switched on in Mail

Discussion in 'OS X Mountain Lion (10.8)' started by RDH, Jul 28, 2012.

  1. RDH macrumors newbie

    Aug 6, 2008
    Upgraded to Mountain Lion and all seemed well but it appears that Parental Controls have somehow been activated in for my user account!

    I am the only user and am admin and parental controls are definitely OFF in System Preferenes. Have spent 2 hours on phone to apple support and they have looked at my mac remotely but cannot find an answer.

    Very frustrating - mail window says Parental Controls at top.

    Any help greatly appreciated.
  2. RDH thread starter macrumors newbie

    Aug 6, 2008
    So many views and not a single reply. I'm guessing my problem is pretty unique!

    I am not a novice user (15 years with a Mac) but I am stumped as was the Apple rep who remotely checked my Mac on Friday.

    It is impossible to turn parental controls on for your own User account as an admin.

    I am truly flummoxed.

    Anyone got a hunch or a similar issue?

    Hoping Apple can solve it!
  3. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    Yes you can enable parental controls on your own account. If you open the Parental Controls pref pane in System Preferences, what does it say?

    My Parental Controls is off and I get this screen.

  4. RDH thread starter macrumors newbie

    Aug 6, 2008
    Mine is the same. See attached and also title bar from my Mail inbox.

    Bizarre and very frustrating!

    Attached Files:

  5. RDH thread starter macrumors newbie

    Aug 6, 2008
    Looks like I've stumped Apple and the whole Apple community!

    6 days and no reply from Apple despite being a fully paid up Applecare member and no response from the wise people on here.

    Is it something SO obvious that everyone is too embarrassed to tell me or have I genuinely got an issue that no one knows the answer to?
  6. Blipp macrumors 6502

    Mar 14, 2011
    Have you tried creating a second user account and seeing if the issue persists? If not I'd just get rid of your faulty account and migrate your data over. Otherwise you're looking at a wipe>reload.
  7. RDH thread starter macrumors newbie

    Aug 6, 2008
    Set up a second account and it works fine.

    Backup/erase/clean install/restore seems the favourite approach at the moment – probably easier than migrating everything to a new account. Just finding the time to do it.

    The thing is it really should't be like this – something has gone wrong during the upgrade and it has everyone stumped. I was expecting more from Apple – £280 for Applecare!

    Would love to know what happened and why I'm the only person in the known universe with this issue.

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