Part of the online store down

j26

macrumors 68000
Original poster
Mar 30, 2005
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Paddyland
I just ordered a MacBook this morning and went in to my account to view my order status.
I got this message;

Thank you for shopping at the Apple Online Store
Apple's Online and phone Order Status services are temporarily unavailable due to a scheduled upgrade to our systems.

We apologize for any inconvenience.


Is this routine, or is something going on in the background, like updating the order system before the store gets updated?


(Not that I'm one to start rumours or anything, but so many of you seemed so disappointed yesterday)
 

Chundles

macrumors G4
Jul 4, 2005
11,966
375
It's interesting. Could very well be just routine maintenance after last night's debacle but in the past it's been the "back stage" stuff that goes down early before the European, then Asian and finally North American online stores.

Will have to keep an eye on things but it's probably just maintenance.
 

James Craner

macrumors 68000
Sep 13, 2002
1,707
170
Bristol, UK
Chundles said:
It's interesting. Could very well be just routine maintenance after last night's debacle but in the past it's been the "back stage" stuff that goes down early before the European, then Asian and finally North American online stores.

Will have to keep an eye on things but it's probably just maintenance.
I agree with Chundles the order status is normally the first to go down in the UK before they bring the main store down. However I also agree that it may just be maintenance. I can confirm that the Order status is also down in the UK.
 

Glen Quagmire

macrumors 6502a
Jan 6, 2006
512
0
UK
Happened last week too (at least in the UK).

Perhaps they are changing the order status for so many Mac Pros that they've had to take the order status part of the store down.
 

JMies419

macrumors 6502
Aug 24, 2006
340
0
Just checked out the apple site. Looks like macbook est. shipping times have been reduced to 1-3 days for stock set up...hmmmmmmm..no merom in those I bet :eek:
 

generik

macrumors 601
Aug 5, 2005
4,116
1
Minitrue
Maybe Apple is trying to get rid of the "next tuesday" mentality, they are now going to arbitarily update products on any day!
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
Going to agree nothing is going on - there's no event scheduled, and it's been down since I got up this morning (5am).

I'm guessing it's an overhaul, either backend or frontend - maybe both. To be honest, given Apple's current system, it could do with a revamp.

I could be wrong, though. I'm also thinking they might be altering the system to cope with more orders. Sales have gone up since the Intel transition, and I know that they had some trouble finding orders and processing them after they switch ed from W7xxxxxxx orders to W8xxxxxxx orders.
 

dcv

macrumors G3
May 24, 2005
8,021
1
MacBooks appear to have 7 days shipping time in the UK now...
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
generik said:
Maybe Apple is trying to get rid of the "next tuesday" mentality, they are now going to arbitarily update products on any day!
Why? There's nothing to suggest that. There's even an event scheduled for next week!

Besides which, it makes sense for Apple to keep updates expected and "special". They don't have so huge of a line as Dell etc do, so Apple really needs to keep their updates at the front of the media.

And they're very good at it, too - they generate HUGE amounts of publicity from doing very little. Even inviting a few journalists to London will bounce around the net for free.
 

maxterpiece

macrumors 6502a
Mar 5, 2003
729
0
5-7 day ship time for macbooks in the US store. MBPs are 24 hours and iMacs are 1-2 days.
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
dcv said:
MacBooks appear to have 7 days shipping time in the UK now...
maxterpiece said:
5-7 day ship time for macbooks in the US store. MBPs are 24 hours and iMacs are 1-2 days.
Why would they just update the Macbooks and leave MBPs untouched?

I find it hard to believe that MB would get Merom before MBP unless there's another Apple event to reveal Merom MBPs, possibly with the rumored new enclosure.

Is there anything ahead? I wouldn't read too much into them otherwise.
 

displaced

macrumors 65816
Jun 23, 2003
1,425
180
Gravesend, United Kingdom
Trippy Jr said:
Why would they just update the Macbooks and leave MBPs untouched?

I find it hard to believe that MB would get Merom before MBP unless there's another Apple event to reveal Merom MBPs, possibly with the rumored new enclosure.

Is there anything ahead? I wouldn't read too much into them otherwise.
What have the MB's shipping times been like recently? From what's been rumbling around the web, Apple's supply of these has been a little short due to demand. Could this just be a reflection of that?
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
displaced said:
What have the MB's shipping times been like recently? From what's been rumbling around the web, Apple's supply of these has been a little short due to demand. Could this just be a reflection of that?
That's what I'm guessing. My friend has tried to get one in London AND on his trip over to the US just recently, and had to order it. And we all know that sales have gone up since the Intel transition.
 

maddav

macrumors 6502
Jul 3, 2004
390
0
Manchester, UK
Yeah I just went to check on my refurb macbook and the order status thing is down for routine maintenance...

Trippy Jr said:
That's what I'm guessing. My friend has tried to get one in London AND on his trip over to the US just recently, and had to order it. And we all know that sales have gone up since the Intel transition.
i think a lot of the supply is being taken up by all the back-to-schoolers.
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
It's actually quite saddening it's been down for so long. It's been down since I woke up at 5am, and it's now noon-thirty - that's 7 hours!

It's also some bizarre form of torture, since my Mac Pro shipped yesterday. I want my tracking numbers!
 

generik

macrumors 601
Aug 5, 2005
4,116
1
Minitrue
They are down because they run MacOS, nuff said :D

If they run some real robust Linux solution it will be 100% uptime!
 

Trippy Jr

macrumors member
Aug 10, 2006
70
0
generik said:
They are down because they run MacOS, nuff said :D

If they run some real robust Linux solution it will be 100% uptime!
But they're not actually down... oh, I guess that was meant to be a joke.

Tiauguinho said:
Oh come on, release that damn MBP already! :D
US store isn't down. Doubt it's an update for us only...
 

SuperSnake2012

macrumors 6502a
Oct 11, 2005
810
0
NY
I haven't been able to check my order status since last night :( The order wasn't placed under my e-mail address so I don't even know if it shipped yet :eek:
 

j26

macrumors 68000
Original poster
Mar 30, 2005
1,505
18
Paddyland
And I spotted it first!

I feel so proud.

Now to look at these iMacs and see if it''s worthwhile cancelling my macbook order.