Having been IT person all my life, I thought I would expand my horizons and get a mac just because it would be a useful skillset to have. I currently am a Windows network/programmer/db person in my current job and in past jobs have done some extensive things in linux/unix.
My company bought me a new Macbook Pro about 6 weeks ago. It is the 15" with the non glare monitor on it.
I started having problems with it soon after I got it. It started out with the battery giving me an X and if I pulled the power cord it would die. If I left the X on overnight and some point it would start charging and It would be okay for a day or two. This went on for a couple of weeks, saw some old notes about it in forums on older models. I tried resetting the SMC and it did nothing.
I called Apple and they said I had to drop it off, I finally took it in, they said it would be 3-5 days before they could work on it. I got it in line and took it home thinking I would still be able to use it. Well that night, laptop went black, won't turn on basically a brick. I took it back in, he said OH, well we can depot it overnight and it will be back in 2 days. Why didn't you tell me that in the first place. Why tell me 3-5 days before you could look at it.
Dropped it off on Monday and was assured it would be back on Wed or Thursday from the repair depot. I am now told 3 to 5 additional days due to part shortages due to the earthquake.
I have two questions. Why didn't they tell me initially that I could do a depot repair. Both the Applecare number AND the local person told me the same thing.
And second question I am just wondering if the earthquake is an excuse or if others are experiencing the same thing I am. I don't see any articles anywhere in my searches indicating that there is a parts shortage anywhere.
Thx.
My company bought me a new Macbook Pro about 6 weeks ago. It is the 15" with the non glare monitor on it.
I started having problems with it soon after I got it. It started out with the battery giving me an X and if I pulled the power cord it would die. If I left the X on overnight and some point it would start charging and It would be okay for a day or two. This went on for a couple of weeks, saw some old notes about it in forums on older models. I tried resetting the SMC and it did nothing.
I called Apple and they said I had to drop it off, I finally took it in, they said it would be 3-5 days before they could work on it. I got it in line and took it home thinking I would still be able to use it. Well that night, laptop went black, won't turn on basically a brick. I took it back in, he said OH, well we can depot it overnight and it will be back in 2 days. Why didn't you tell me that in the first place. Why tell me 3-5 days before you could look at it.
Dropped it off on Monday and was assured it would be back on Wed or Thursday from the repair depot. I am now told 3 to 5 additional days due to part shortages due to the earthquake.
I have two questions. Why didn't they tell me initially that I could do a depot repair. Both the Applecare number AND the local person told me the same thing.
And second question I am just wondering if the earthquake is an excuse or if others are experiencing the same thing I am. I don't see any articles anywhere in my searches indicating that there is a parts shortage anywhere.
Thx.
