Daughter was using my MacBook Pro for online learning only for her to bring it to me showing password recovery screen and the cursor erratic and unresponsive. Tried doing a reset using the power button but it came back to the same screen. Tried starting in safe mode same thing happened. PLEASE HELP!!!!!
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Password Recovery
- Thread starter Tomilank
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Can you give a bit more info about what has happened?
Did she try to log in and use the wrong password that took here there?
This should work if it's the case. There are other things to try.
Erratic cursor? Is it possible she's got some malware somehow?
Did she try to log in and use the wrong password that took here there?
This should work if it's the case. There are other things to try.
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She denied trying to type in my password.
The issue has however been resolved. Obviously she had been trying to do that and some other things. All I did was leave the MacBook off and plugged in since my post. Switched it one some minutes ago and even though it still went to the password reset screen, the cursor was now fully responsive unlike before. I simply clicked on restart, the MacBook rebooted and the issue was resolved. ?????
Thanks for your help.
