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Carrier Pay off previous installment to unlock

P

PTVMan

macrumors 65816
Original poster
Sep 20, 2012
1,089
598
I ordered the new iPhone 11 Pro Max last week on ATT installment using my upgrade with them. I upgraded from the iPhone 10s Max which had approximately $645 remaining balance. My intent was to pay the remaining balance so that I could have the 10s Max unlocked to give to brother on Verizon. However, the second I pre-ordered the new phone the installment agreement immediately switched to the iPhone 11 Pro Max agreement. How can I now pay off old phone agreement and get it unlocked?
 
PTVMan said:
I ordered the new iPhone 11 Pro Max last week on ATT installment using my upgrade with them. I upgraded from the iPhone 10s Max which had approximately $645 remaining balance. My intent was to pay the remaining balance so that I could have the 10s Max unlocked to give to brother on Verizon. However, the second I pre-ordered the new phone the installment agreement immediately switched to the iPhone 11 Pro Max agreement. How can I now pay off old phone agreement and get it unlocked?
Click to expand...
You need to call AT&T and tell them you're planning on keeping the Xs Max.
 
PTVMan said:
No, I still have it and using until Friday when I get my 11 Pro Max.
Click to expand...

Yes, but you may have selected to trade in the phone, so they will send you a box to send your old phone in. That is what it sounds like to me which explains why it is not available to be paid off.
 
I just got the phone unlocked by AT&T. I can pay it off as soon as it hits my bill for not returning. Thanks everyone.
 
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