chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,966
1,722
Berlin
Hey, I just received an email in the middle of the night by Apple stating that they didn’t receive my payment for the nMP.. it’s odd, as the credit card definitely shows enough balance for the purchase. Any ideas what could cause this?
Gives me baaaaad memories of The 2013 payment process with PayPal canceling my order when they weren’t charged after 4 weeks..
 

defjam

macrumors 6502a
Sep 15, 2019
795
733
Hey, I just received an email in the middle of the night by Apple stating that they didn’t receive my payment for the nMP.. it’s odd, as the credit card definitely shows enough balance for the purchase. Any ideas what could cause this?
I was recently declined when I attempted to open a new credit card. Problem ended up being I have a freeze on my credit report (due to one of those data breaches). Not the exact same situation but a possible reason?

Edit: Also ordered some whiskey and received a notification from my bank requesting confirmation. Perhaps fraud control had something to do with it?
 
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Allyance

Contributor
Sep 29, 2017
1,001
3,124
East Bay, CA
Did you allow for sales tax? Card may have a hold on it for a different purchase that hasn't processed yet. Call your issuer and verify problem.
 
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chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,966
1,722
Berlin
Did you allow for sales tax? Card may have a hold on it for a different purchase that hasn't processed yet. Call your issuer and verify problem.
Hm yea I have 12500€ on that card and the Mac cost “only” 11500.. I didn’t use it for anything else. Strange. Have to wait till the morning
 
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majus

macrumors regular
Mar 25, 2004
247
162
Oklahoma City, OK
My bank contacts me when any unusual sizeable transaction happens and I respond to their text with a Y or N. It's a good thing for them to be doing because CC fraud is so rampant.
 
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chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,966
1,722
Berlin
My bank contacts me when any unusual sizeable transaction happens and I respond to their text with a Y or N. It's a good thing for them to be doing because CC fraud is so rampant.
Ah do you think they maybe even though they raised my limit, some sort of security measure kicked in.. let’s hope a simple phone call can resolve it.

things about this order have been odd, after placing it for the first time, another Apple rep called me from the local store and asked to cancel and set it up again but through their system for some reason, so that it’s really ranking me up to the business, 6% off rank.
It was super strange, but I double checked and that person was legit, I even had several phone calls with him. Still strange, I suspect something might have gone wrong during that procedure...
 
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davidec

macrumors 6502
Jan 31, 2008
377
385
Yeah I had the same thing fraud prevention. Answered 1 for yes allow. Apple tried again 5 hours later and it went through.
 
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chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,966
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Berlin
Always good to notify your financial institution before making a large purchase. I did that before I bought this Mac Pro.
Good to know- yea well since I had them raise the limit by 10.000€ I assumed they were aware what was coming. Sigh
 
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chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,966
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Berlin
Well- yea the bank had a limit at 7000 and I had to activate it via phone call. I called Apple to tell them to try again but they said it’s gonna happen automatically within the next 7 days... but now when I click on the link in my order confirmation mail, I get a “unable to connect to server” message and the order also doesn’t show up in my account (never did, somehow because I ordered through business... super strange...)
 
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TTD

macrumors member
Dec 30, 2009
32
2
I ordered with my (UK) business card on release, had an email from Apple saying there had been a payment issue.

Phoned up my bank and ran through some security stuff and I then had to go back to my online apple store account and resubmit the Payment with the same card. It now seems to have worked and the payment is showing as pending in my bank account (which it was not before).
 
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thisisnotmyname

macrumors 68020
Oct 22, 2014
2,420
5,155
known but velocity indeterminate
Well- yea the bank had a limit at 7000 and I had to activate it via phone call. I called Apple to tell them to try again but they said it’s gonna happen automatically within the next 7 days... but now when I click on the link in my order confirmation mail, I get a “unable to connect to server” message and the order also doesn’t show up in my account (never did, somehow because I ordered through business... super strange...)

Apple business you can pay via ACH (bank transfer). I'd just call your account manager and transfer the funds from your account.
 
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chfilm

macrumors 68030
Original poster
Nov 15, 2012
2,966
1,722
Berlin
Apple business you can pay via ACH (bank transfer). I'd just call your account manager and transfer the funds from your account.
Hm, apparently the money got authorized now, even though I dont see it anywhere, but ok, gotta trust the guys on the phone.

If I have a delivery date 2nd-8th of January - do you think I‘ll still get the invoice during this year?
 
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Korican100

macrumors 65816
Oct 9, 2012
1,131
478
Hm, apparently the money got authorized now, even though I dont see it anywhere, but ok, gotta trust the guys on the phone.

If I have a delivery date 2nd-8th of January - do you think I‘ll still get the invoice during this year?
they charge when shipped, so unless they ship faster than quoted (which is usually the case), then no, it charge you on shipment
 
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