PayPal account locked?

[Topher15]

I tried to buy something on eBay only to get the following message when I tried to log into PayPal to make the payment:

This account has been permanently locked with a £0.00 GBP balance. All information associated with this account has been blocked from the PayPal system and cannot be registered with another account.

It also said "Please contact our Account Review Department at appeal@paypal.com" which I did and received the following email:

We apologize but we are unable to respond to inquiries sent to this e-mail address. Your e-mail was routed to an unmonitored mailbox and as such will not be reviewed.

I then go back to the original "Error Detected" message and put my email into the submission box and receive the following response:

Thank you for inquiring as to how to restore access to your account.

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account and need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited.

To return your account to regular standing, please complete the checklist items indicated when you login to your account and click on the link provided on the "Account Overview" page.

The link will appear as: "Your account access is limited: Click here for
Details."

Once you complete all of the checklist items, our Account Review team will review your case and send you an email with the outcome of the review. Cases are reviewed in the order they are received.

We regret any inconvenience, and we would like to restore your access as soon as possible.

Please do not respond to this email, as responses to this message will not be answered.

Okay... but the very problem is I cannot log in to my account to begin with!!

Anyone has this problem before?

(Also, I've gone through all my emails and have received nothing about this, either before or after my account was locked. I rarely use eBay or PayPal and so do not even know when this happened.)

 

[GGJstudios]

I'm not sure how this applies to a Mac forum, but you need to contact PayPal, even by phone, if needed. They're the only ones who can help you. Maybe someone hacked your account.

 

[Topher15]

Well this is the "Buying Tips, Advice and Discussion" forum.

Yes, I plan to ring them. Just wondering if people have gone through this. I hear many criticisms about PayPal and I don't want to have to jump through hoops just to use eBay.