PBS Kids activation issue

Discussion in 'Apple TV and Home Theater' started by courtma41, Nov 27, 2015.

  1. courtma41 macrumors newbie

    Joined:
    Aug 19, 2012
    Location:
    Rochester, NY
    #1
    I purchased and setup a new 4th gen Apple TV today. I was able to successfully download and install the PBS Kids Video app. Unfortunately when I try to active the service within the app nothing happens. I click on the "Activate your Apple TV" icon and nothing happens. It should produce a login code, but it does not. Also, If I click on any of the other icons in the app nothing happens. I have attempted to delete and reinstall the app and I have updated and restarted the Apple TV. Nothing has resolved the issue so far. Also, I have been able to successfully install and activate the regular non-kids PBS app without any issues. Any suggestions? Is this happening to anyone else?
     
  2. courtma41 thread starter macrumors newbie

    Joined:
    Aug 19, 2012
    Location:
    Rochester, NY
    #2
    For anyone that is having this issue, I resolved it. It was a router specific problem. I have an ASUS RT-AC68U router. I had to switch off the built in "Ai Protection" options. After that, everything worked as expected.
     

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