pc world = joke!!!!!

Discussion in 'iPad' started by sparkie1984, Jun 6, 2010.

  1. sparkie1984 macrumors 68000

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    Dec 20, 2009
    Location:
    a small village near London
    #1
    was in there today, just bored and playing with some games on their ipads before i bought them myself, over comes mr smarmy salesman...

    i say im ok thanks so he moves onto the next victim, a couple buying an ipad for their son probably aged around 11-12 the young lad was so desperate for an ipad he'd agree to anything!

    they want a 16gb one so the chap is pushing them toward the 32gb or 64gb.... fair enough id always say get as much storage as possible!

    but i think they were out of stock of those so the mum asks him if they could upgrade the memory themselves in the future to which the chap says, "yeah, apple will probably release a chip to put in it" the boy asks if it has a webcam and can make calls to which "yeah apple will probably add that soon"....

    i mean this is a joke, theres pushing a sale and down right lying to people..... knowing full well this poor little chap wants it so much theyll sucker into anything!!

    also he pushed and pushed and pushed apple care, repeatedly saying if he drops it and smashes screen they'll replace it..... thats not right is it??? i thought no apple care covers accidental damage???

    their a disgrace IMO

    rant over
     
  2. stridemat Moderator

    stridemat

    Staff Member

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    UK
    #2
    If I was you I would have had a quiet word either with a Manager, or to the couple after the salesman has walked away. Disgraceful, especially the part about Applecare!
     
  3. Seamaster macrumors 65816

    Seamaster

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  4. Mac'nCheese macrumors 68030

    Mac'nCheese

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    #4
    I googled DSG and only found Drive Shift Gear. What does it really stand for? Something to do with dog ****?
     
  5. sparkie1984 thread starter macrumors 68000

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    a small village near London
    #5
    to be honest i took the dad aside and said i believed that they didnt offer accidental damage, and also that you wouldnt be able to upgrade the memory, but i had this poor young chap glaring lovingly at it and i didnt want to ruin it for him :(

    their such losers..... dunno how people can lie about things like that.....

    as i was walking off another member was giving another couple the old "drop it and have it replaced" malarky!!!!!

    makes me angry that people are being mugged out of £85 for a product which wont do what they expect

    i may camp out at the stand actually and correct them everytime they lie

    dixons stores group mate
     
  6. Elise macrumors 6502

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    London
    #6
    Horrible, horrible store. I will never buy another item from there.
     
  7. Brookzy macrumors 68040

    Brookzy

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    May 30, 2010
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    UK
    #7
    I cant believe apple sell their stuff with these idiots. Customer service is more important than the product IMO (in other words, you can make an awesome product, then blow it with bad customer service).

    And I can pretty much guarantee they weren't trying to sell AppleCare, they were selling some sort of PC World cover rubbish.

    DSGi is actually a disgrace. I just hate it.
     
  8. caubeck macrumors 6502

    Joined:
    Nov 2, 2007
    #8
    "Can I download things like pdfs to the iPad?" asked a customer.

    "No, that's not possible," came the shop assistant's reply.

    "Is there a word processor I can install to take notes?" was another question.

    "Only one, called Pages," was the answer.

    That was at Fnac, in Madrid. No wonder few understand the point of this device.
     
  9. sparkie1984 thread starter macrumors 68000

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    a small village near London
    #9
    trust me, it was apple care, he was carrying the box and showing him it, 100% applecare.....

    apple must offer them an incentive for it or something :rolleyes:

    i wonder if theres someone you could email about this, conning people out of money is a joke!!!!!

    get steve jobs to personally reprimand them????? they wouldnt even know who he is :rolleyes:
     
  10. sananda macrumors 68020

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    May 24, 2007
    #10
    Can't believe DSG have a 60 day period before iPad is in decent stores like John Lewis.
     
  11. Tebailey macrumors regular

    Joined:
    May 28, 2010
    #11
    I'm surprised by the surprise.... PC World are a stack it high sell it cheap retailer... They pay v low wages and you cannot be surprised they know little / nothing about what they are selling. They are also targeted so no great surprise a low paid targeted staff member talked some ***** to make a sale.

    I don't remember the last time I went to PC World and I don't plan a trip anytime soon!

    Tom
     
  12. niuniu macrumors 68020

    niuniu

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    A man of the people. The right sort of people.
    #12
    John Lewis tax is hilarious.. I saw a French Connection shirt I liked - 55 quid. I thought that was a bit pricey for a FC shirt, so I go to the FC store, just a few minutes away, and it's 35 quid at RRP. LOL.
     
  13. sparkie1984 thread starter macrumors 68000

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    #13
    john lewis is quite reasonable, and they price match, plus free 5 year warranty on tvs
     
  14. antster94 macrumors 6502a

    antster94

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    May 2, 2010
    Location:
    London, UK
    #14
    My local one isn't actually that bad at all, I went in there the other day to try out the iPad for an hour and no one asked me to move at all, and there is an Apple specialist at my store as well who answers questions. A couple of the PC World staff were a tad pushy to sell the iPads by saying stuff like they truly are a replacement for computers etc but this is to be expected I suppose.
     
  15. Seamaster macrumors 65816

    Seamaster

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    #15
    Part of me thinks that anyone stupid enough to go to PC World to buy an Apple product deserves everything they get (or rather, don't get).
     
  16. sparkie1984 thread starter macrumors 68000

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    #16
    remember seamaster though that the average public dont use forums like this and dont hear the horror stories! so to them, thats the place to buy the ipad.....

    also id say noone deserves to be lied out of £85
     
  17. Rhalliwell1 macrumors 6502a

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    May 22, 2008
    #17
    It's the only place in my town where i could get an iPad from.
     
  18. Pushkar macrumors 6502a

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    SW London, UK
    #18
    Why didn't you step in and tell the family that it doesn't cover accidental damage then? :rolleyes:
     
  19. Streethawk macrumors 6502

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    Feb 25, 2010
    Location:
    Manchester, UK
    #19
    Good point, you can't expect the sales guys to know the ins and outs of the thousands of products in a PC world.

    That said, they should admit their lack of knowledge, rather than just giving the customer the answer they want so they get a sale.
     
  20. sparkie1984 thread starter macrumors 68000

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    a small village near London
    #20
    well youve read the thread havent you????? :rolleyes:

    bowling in here rolling your eyes all over the place :apple:
     
  21. MrMister111 macrumors 68000

    Joined:
    Jan 28, 2009
    #21
    I liek John Lewis, they have great customer service, and also offer free extended warranty, eg buy a Mac and they give 2 years warranty wth it instead of 3.

    PC World is a decent shop to buy stuff, but as people say the staff are a joke, know nothing. My local one does have a Apple specialist in it, not sure if he's Apple trained or not though.

    I would rather NOT buy my iPad from PCWorld, but some people have no choice.

    Is John Lewis and other stockists going to be able to sell after the 60 days from the 28th May? so JL may get them in by end of July, availability dependant?

    If so I might wait till then, and see if they give a 2 year warranty with it
     
  22. Tulipone macrumors 6502

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    Location:
    Huntingdon UK
    #22
    People generally do not hear stuff that they don't want to hear, especially when they want something. How much homework do you do before spending £429+ ? An education costs and probably Applecare is a nice to have even if it is not quite as sold.
     
  23. msmyth macrumors member

    Joined:
    Nov 5, 2007
    Location:
    Southampton
    #23
    I have to say i had a very different experience.

    Our local pcworld has an apple section, staffed by apple trained employees, who were quite knowledgable, and honest about the device when people asked about it.

    He did the usual "are you ok?" routine when I came within a 20 mile radius, but after a general chit chat about how they were selling, I realised he's only doing his job, and doing it quite well at that.

    Don't get me wrong though, pcworld and the entire dsgi group are nothing more than a bunch of cowboys, and I cannot wait for best buy to up the momentum in the Uk and sink that ship once and for all.
     
  24. Pushkar macrumors 6502a

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    Jun 9, 2009
    Location:
    SW London, UK
    #24
    Well your almost as bad as them letting them sell it, Maybe they have to sell it to keep their jobs, I'm not condoning lying to customers but situations are tough. :cool:
     
  25. sparkie1984 thread starter macrumors 68000

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    Location:
    a small village near London
    #25
    im as bad as them lying by trying to help people save money and not be lied to?
     

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